Eurocell plc Reviews 

8,698
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, providing excellent service. Many appreciate the easy online ordering process and the quality of the products, which are often described as good value. The delivery service is frequently highlighted for being prompt, with polite and helpful drivers, making the overall experience positive. However, some customers also noted issues with communication regarding order updates and delivery times, leading to frustration. A few people experienced delays in delivery or found that items were not delivered as promised, impacting their projects. Additionally, some reviewers faced challenges with online orders, such as difficulties with refunds or locating their orders for collection.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Clients share positive opinions on order, with many finding the online ordering process easy and... See more

Product

Reviewers mention positive feedback about product, highlighting excellent quality, great value, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising fast and efficient delivery, often... See more

Service

Customers had positive experiences with service, often highlighting the efficiency, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very friendly staff when i visted wolverhampton store they explaine every thing with details Only down side was i placed order online they sent confirmation After that there was no commun... See more

Rated 5 out of 5 stars

Customer service was excellent Jordan,Kerrie, both had excellent Listening skills, product knowledge, Extremely patient with myself &my wife Also serving other customers at the same time. T... See more

Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive... See more

Rated 5 out of 5 stars

I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site deliv... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(8,698)

2,177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery!

Placed order Sunday evening about 7pm and it was delivered approx 11am Monday. Couldn’t ask for better service

12 July 2026
Rated 1 out of 5 stars

Dissapointing to say the least

No replies to emails, delivery took ages, and they delivered an already opened, used tube of sealant which already styrted to dry up!
I paid for a new product!
Never heard anything back, never got refund for it.
Do not recommend at all.

7 April 2026
Eurocell plc logo

Reply from Eurocell plc

Hi Pawel,

We’re sorry to hear about your experience and apologise for the inconvenience caused. A refund has now been processed for the item, and we are currently investigating how an opened product was received.

Thank you for bringing this to our attention, and please accept our apologies for the disappointment caused.

Eurocell Response Team

Rated 5 out of 5 stars

After ordering my items online on the…

After ordering my items online on the Friday, for delivery, I received a call shortly after to say that they would be able to deliver them on the Monday.

I also received a call to advise that they would be delivering within the next 30 minutes. True to their word Adam arrived (Burton on Trent) he was very friendly and also helped me to carry all the items to the rear of the house.

Highly recommend and will be ordering more panels to complete the fencing in the rear garden.

Thank you.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Quoted 48hr delivery? Try 8 DAYS no show !

Ordered on Sunday for what was a 48hr delivery. Here we are EIGHT DAYS LATER, and still no sign of delivery, or phone call / email giving reason for delay !

Got thro to the local branch, (Chelmsford) who initially couldn't find the order. Eventually found in a pile of papers, and apparently, not a stock item. But by co-incidence, was due to be delivered to them the very next day, and would send it on to me "as soon as they can" (I would have been a happier customer if they'd notified me of the potential delay by phone or email)

5 July 2026
Eurocell plc logo

Reply from Eurocell plc

Hi Chris, I'm very sorry to hear about the delay and completely understand your frustration.

I will chase this up with our local team as a priority and get an update on your delivery. As soon as I have more information, I'll be back in touch.

Thank you for your patience, and I sincerely apologise for the inconvenience caused.
Eurocell Response Team

Rated 5 out of 5 stars

Went in today needing a patio door…

Went in today needing a patio door stay. They supplied one instantly at a very good price. Steve, Dan and Dave were top blokes and showed great customer service and banter more importantly. Would go again and recommend them to others.

13 July 2026
Unprompted review

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