Eurocell plc Reviews 

I would strongly caution anyone who places value on Eurocell’s 10 year warranty when making a purchasing decision.

I contacted the Brighton branch regarding a failure on my Aspect bi-fold doors. Without inspecting the doors, arranging a site visit, or carrying out any technical assessment, Eurocell concluded from a single photograph of one hinge that the issue was due to maintenance or fitting and therefore not their responsibility.

I was effectively told that because the doors had been installed and worked prior without issue, the fault could not be a product issue. When I asked the manager how this conclusion had been reached without any inspection and requested a review through Eurocell’s normal warranty assessment process, my email was ignored.

Based on my experience, there appears to be no meaningful warranty claims process at all. There is no dedicated email address, telephone line, or formal route for warranty assessments—you’re simply directed back to the branch where you purchased the product. From there, whether any investigation takes place seems to depend entirely on the individual employee handling your enquiry. In my case, conclusions were reached without any inspection and based solely on assumptions drawn from a single photograph. That makes the practical value of the warranty highly questionable. Having since read other Trustpilot reviews, my experience appears to be far from an isolated case.

The market is saturated with options for garden rooms. I had seen many options and spoken to companies before Eurocell. but after meeting with Robin Iles I knew this was the one and the company that was going to make my garden art studio/retreat come to life! Robin is amazing. He is knowledgeable, personable and gave me reassurance and excitement moving ahead with the project. Eurocell have amazed me. They are so quick and efficient. I 100% recommend them for your build. CSLewis constructed the garden room in the middle of that record breaking June heat wave in less than two days. Every step the communication exceeds what I have experienced with past contractors. Even Eurocell’s office communications. Is in point. And if I have a query and need clarification I can drop Robin Iles a message and he follows up. Best decision made. No regrets!! One very very happy customer!!

Bought various plastic trims with no issues,though I did walk out once after a good 10 minute wait at the counter as the other customer was a real tool monopolising the workers time and no one else was serving

The staff at Eurocell Stafford have been amazing helping me put together all the materials required for cladding and roofing my garden building. Going above and beyond to help me and giving me the best price and quality items. I couldn’t recommend these guys enough and the products too

I think Eurocell is good because they provide a great range of products at reasonable prices and offer free delivery over £50. However the one thing that lets them down is lack of communication regarding delivery once an online order has been placed.

My first purchase from eurocell it was easy.

Ordering was fine, 3 days after ordering zero contact, no idea when the order is arriving.
Even after emailing to chase a delivery date still no communication !!!
The local branch made contact and have been brilliant

It was quick and easy

I've been buying from euro cell on a few occasions over recent years.Never had any problems whether buying online or at the counter the staff have been helpful with any queries I've had.Thanks Mr Watt

Easy to park and staff very helpful, had everything I needed today, will certainly be going back

Placed order Sunday evening about 7pm and it was delivered approx 11am Monday. Couldn’t ask for better service

No replies to emails, delivery took ages, and they delivered an already opened, used tube of sealant which already styrted to dry up!
I paid for a new product!
Never heard anything back, never got refund for it.
Do not recommend at all.

Easy to order online, vast choice, great delivery service with friendly driver.

Great price and quick delivery service 👍👍👍👍

Easy to use website with competitive pricing. Have used previously with no delivery issues.

Great service as always

After ordering my items online on the Friday, for delivery, I received a call shortly after to say that they would be able to deliver them on the Monday.

I also received a call to advise that they would be delivering within the next 30 minutes. True to their word Adam arrived (Burton on Trent) he was very friendly and also helped me to carry all the items to the rear of the house.

Highly recommend and will be ordering more panels to complete the fencing in the rear garden.

Thank you.

All good thank you