Eurocell plc Reviews 

Order took 8 days to arrive so not as advertised. Order processing needs to be improved considerably.

Contact persons for assistance on website ….inquiries palmed off to others no follow up.

Final inquiry by myself to avonmouth team “where is my order” very helpful delivery person very helpful too

The staff were very helpful throughout the entire process and helped to put right any mistake I made when ordering and I’m very happy with the products supplied

The quality of the product and the service you receive are first class

Order arrived in good time
Order arrived in great condition
The Driver was very helpful and also very pleasant thanks

Customer service was excellent Jordan,Kerrie, both had excellent
Listening skills, product knowledge,
Extremely patient with myself &my wife
Also serving other customers at the same time.
Totally professional !!
Well done!!
You both deserve this review rating.!!
Paul &Jack.

great service and delivered when they said they would

Great staff quick delivery and competitive prices

No contact at all since placing my order for delivery! Not a happy lady

We had a great experience with Robin from start to finish. There was no hard sell at any point and he was honest and realistic about what we could build which we really appreciated. He was always easy to get hold of, responded quickly to any questions we had, and kept us informed throughout the process.

We're really happy with our garden office outbuilding - it has turned out exactly as we hoped. The whole experience was straightforward and stress-free and we'd happily recommend Robin to anyone looking for a quality garden room and honest, reliable service.

I use Eurocell Clifton Moor, York. The products are great, the variety of uPVC profiles is amazing, John and Julie's service is second to none. If I walk in with a problem to solve, John and Julie come up with solutions, whether its adhesives, profiles, design ideas sketched out on A4, and they are wonderfully personable. Thank you to all the staff at Clifton Moor Eurocell. Chris & Farida.

Was a slight delay in delivery but was kept well informed by branch manager.
Ordered Monday installed by Friday of same week.

Customer service in shop was fantastic, placed order online, someone had an alleged phone call with me & cancelled my order, was nothing they could do when I queried this, replaced my order, neither order came with expected delivery time, when querying where's my order, my reply was part of my order was not in stock there & had to get from another depot which is max 2 hrs away but this takes over 2 weeks to get as they have staff shortages because of annual leave. How any of this is my fault, I don't know, there has been no communication from them unless I have contacted them myself

Took an age to deliver 50 colour coded screws. Missed several delivery dates and only turned up when I said I wasn’t prepared to wait any longer

After ordering ceiling panels on my recent bathroom refit. The delivery came damage to some packs and informed the driver asap. Driver said to call wear house Dave. I also noticed the batch codes was different and requested it to be rectified which Dave said he will contact supplier for advice. He called back several days later to replace with a single pack that was damaged and said the batch ccdes will not matter. So my assumption is it would be fine. So after delivery I started to commence work and thinking all was ok until after the installation and notice there was a difference in the new pack so I had three different batches luckily some was not too noticeable. But I had to take off the recent pack off completely as it was too noticeable. I now know not to trust either the suppliers email or Dave at Eurocell.
Not happy so I will complain to head office if they don’t respond.

Just had a delivery of fence panels to my home. Adam could not have been more helpful and dealt with difficult traffic and parking conditions with a smile. Delivered to my choice of location in my back garden. Good communication throughout order process with phone updates on stock availability and to arrange convenient delivery time. Happy with the product too! Wouldn't hesitate to recommend.

Everything so far...Robin Iles was the first person I saw and was fabulous! He sized up the garden area and suggested just the right size and style. Such a lovely person and not pushy like I was expecting! Very easy going. The man that did the foundation base, delivery men and the ones that built it today are some of the friendliest and hard working i have come across. Nothing is ever too much trouble. Looking forward to the final bits to be completed and enjoying the air conditioned office. I would happily recommend all of them.

Ordered facia on the 7th June and was called to ask how urgent it was. I said a defined delivery day was more important than speed so we agreed on 15th. Got a call on the afternoon of the 15th saying it had been missed off the van and it would be delivered on the 16th. Come the 16th and someone delivered a box of accessories but still no facia board. I’m now told delivery on the 17th. Terrible service from Eurocel.

Excellent merchant
Qualify materials
When delivered is always on time
Using them for the renovation of my house 🏠

I ordered some white pvc soffit board and it came the next day. An excellent service

The help they gave us was brilliant as needed more items that they had so collected more. Politeness was perfect and delivery was excellent.