Eurocell plc Reviews 

8,773
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,379 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during branch visits and design consultations. Consumers note that the products are of great quality and that the online ordering process is smooth, quick, and efficient. However, some people mentioned issues regarding unexpected delivery delays and a distinct lack of communication about tracking information. A few reviewers experienced frustrating waiting times, missed delivery dates, and difficulties when trying to get updates on their materials. Despite these occasional problems, most people remain very satisfied with the excellent overall service provided.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, product knowledge,... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy and quick it is to navigate... See more

Product

Consumers express great satisfaction with the product quality, describing items as durable, lightweight, and... See more

Delivery service

People report positive experiences with delivery service, highlighting swift arrivals and helpful, polite... See more

Service

Customers consistently note positive experiences with service, highlighting efficient online ordering, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a beautiful garden room supplied and built by Eurocell and can’t recommend them enough. From first enquiry right through to the end, they were spot on. Robin Iles came out to see me and immed... See more

Rated 5 out of 5 stars

Great customer service from start to finish. We're able to deliver through my neighbours garden which saved time and effort. Robin was super helpful throughout the process, providing photos, examples,... See more

Rated 5 out of 5 stars

Excellent place to go for numerous products. The staff are friendly extremely helpful. Made us feel at ease once explained what we wanted to do. The manager Karl was great help in every question we... See more

Rated 5 out of 5 stars

It was very friendly staff when i visted wolverhampton store they explaine every thing with details Only down side was i placed order online they sent confirmation After that there was no commun... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,773)

2,247 reviews in the last 12 months

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Rated 5 out of 5 stars

After ordering my items online on the…

After ordering my items online on the Friday, for delivery, I received a call shortly after to say that they would be able to deliver them on the Monday.

I also received a call to advise that they would be delivering within the next 30 minutes. True to their word Adam arrived (Burton on Trent) he was very friendly and also helped me to carry all the items to the rear of the house.

Highly recommend and will be ordering more panels to complete the fencing in the rear garden.

Thank you.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Quoted 48hr delivery? Try 8 DAYS no show !

Ordered on Sunday for what was a 48hr delivery. Here we are EIGHT DAYS LATER, and still no sign of delivery, or phone call / email giving reason for delay !

Got thro to the local branch, (Chelmsford) who initially couldn't find the order. Eventually found in a pile of papers, and apparently, not a stock item. But by co-incidence, was due to be delivered to them the very next day, and would send it on to me "as soon as they can" (I would have been a happier customer if they'd notified me of the potential delay by phone or email)

5 July 2026
Eurocell plc logo

Reply from Eurocell plc

Hi Chris, I'm very sorry to hear about the delay and completely understand your frustration.

I will chase this up with our local team as a priority and get an update on your delivery. As soon as I have more information, I'll be back in touch.

Thank you for your patience, and I sincerely apologise for the inconvenience caused.
Eurocell Response Team

Rated 5 out of 5 stars

Went in today needing a patio door…

Went in today needing a patio door stay. They supplied one instantly at a very good price. Steve, Dan and Dave were top blokes and showed great customer service and banter more importantly. Would go again and recommend them to others.

13 July 2026
Unprompted review

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