Eurobank Reviews 

Rip off con artists who charge unclear commission

Best bank in Greece for people abroad. High recommended ebanking online and by using app.

Just a typical Greek bank, nothing more

My father had a bank account at the bank. When he died, the bank never gave his money back.
It was very difficult to have a paper only to know how much there was on the account.
Don't open an account on this bank !!!

DO NOT OPEN AN ACCOUNT WITH EUROBANK.

I have been banking in various countries before, but never experienced such a sorry excuse of a bank.
They don't give creditcard to foreigners, although living in Greece, regardless of income or financial status. This means I cannot rely on my Eurobank account and am forced to keep using my foreign accounts.
They block debit cards without any warning or information, you have to find out when trying to pay somewhere. Then you need to call customer service for an.explantion, after waiting in line for at least 15 minutes. Solution given: go to the nearest branch and get a new card. However when at the bank, they can't help without an appointment which you have to make online...

This bank offers no service at all. Avoid.

Customer service in the solari branch Corfu is absolutely appalling ,there is a woman in there who is so rude !!! I went to open an account but walked out because of her rudeness and she was so unprofessional,and after reading other reviews I'm not the only person to say this !!! She shouldn't be working if she dislikes her job so much !!

Been with them around 5 years, and they have problems all around. Terrible e-banking app, terrible service at the offices and the worst customer support call center I've ever had to deal with. I've had other episodes that made me want to consider a change but I never bothered I've had issues with other banks as well and didn't have time for another hassle. After today, I'm done and I'm leaving this bank permanently.

For the past two weeks I've been calling once a day, every business day, just to know why a payment didn't go through, simple, right?

I was told their "system" was down on the majority of those calls. Got hung up on a couple of times, got transferred and then hung up on another few times.

Today was the final straw, 51 minutes total on the phone, spoke with 3 different agents got 0 answers.

First, I got transferred while put on hold, probably by mistake. The second time I was transferred because, apparently, I needed another department (after wasting my time for at least 15 minutes). After waiting another 15 minutes for that departement, in merely 10 seconds, the agent considered it was still not the correct department and transferred me again. The lack of respect of these people is beyond comprehension. As someone who worked in a call center before, I know how frustrating this job can be but nothing justifies this consistent type of behaviour.

I closed the call after that and I will be changing banks next week.

AVOID LIKE THE PLAGUE!

The customer service of this bank is typical as all of them. However the online products are much better and overall I am very satisfied.

I was incredibly impressed by the service I received at the Kolonaki patriarchy Olin by one specific individual. Foteini was helpful, smiley and incredibly efficient. Very impressed and also surprised.

Suddenly noticed different "subscription packages" ,made by eurobank, draining on both of my accounts. Tried to close them and had to book two different appointments to do so...
If you ever need a con-artist as your bank this is it.

Many problems. I received my salary there, I had problems with e banking and card and took ages to solve my problem due to lack of staff. In addition, I had been scammed in this card and even in that case no one contact me to approach my problem. Unacceptable choice based on customer service.

As I live abroad, I booked an appointment online, with the Vrilissia branch, asking to call me back. I received the automated email with the confirmation. They never called me !
The team of the Vrilissia branch at Pentelis avenue is the worst I have met. Arrogant and unfriendly.
The worst bank ever.

You may wait on the phone 15 minutes. And then lady on the phone will tell you - you should talk to other officer and I will connect you to them immediately- and then your talk is finished. They just don’t care about us.

Scammers, they charge 20% fee, that they dont inform about

Stay away for your own sake!! I’ve had more problems with this bank than I can count. I’ve spent countless hours on the phone to get help with a transaction but they couldn’t help me. They finally advised me to withdraw the money from an ATM as nothing else could be done.. like wtf 😂 I’ve finally chosen to close my account and never use this bank again after it cost me 75 euros(!!!!!) to withdraw the money from the ATM. Thanks for scamming your own customers 🤡

Eurobank is a complete ripoff.
Do not use their ATMs.
They charge about 10% more in the exchamge rate than the market rate that major commercial banks even if you designate 'do not convert.'
They are as bad as the Euronet atms.
I use only real commercial banks but I made a mistake today thinking Eurobank was a real commercial bank.

AVOID IN ATHENS. 9.8% mark up to get euros. Charged £20.00. Total rip-off.

If I could give a smaller rating in the minuses... this bank deserves it.

I was charged a reasonable 1.8 euros for the transaction, 9% commission, daylight robbery. Don’t believe the drivel on the website!!

The only bank I ever met that has so many mandatory holidays and so short working hours. How am I supposed to pay my bills or get into bank office is it never match my working hours?! They don't even provide you with 24/7 phone line support. Disgusting experience, keep using this bank just because I am forced to live in Greece now.
Shame on you guys!