Alpha Bank Reviews 134

For a very simple request I had to talk with 6 employees on a 30minute call , I didn’t get a proper answer and my issue hasn’t been resolved

( 1 ). e-banking is super slow sometimes it takes days for a transaction to show up. completely unreliable for people that do lot of transactions and businesses.

( 2 ) blocked purchases are super common with this bank especially when it is about crypto products.

( 3 ) Rude staff and a lot of sub-charges. It’s not logical for a bank in 2026 to charge extra for e statements.
I emptied my Alpha account and took my money to Revolut .

If I could give minus-5 stars, that still wouldnt be enough to describe how terrible this Greek bank is. Customer service is non-existant, they hang up or redirect you and the constantly lie and give false information, they provide no service to customers abroad, if your account is locked for whatever reason they refuse to assist you in any way and they keep the client and the account funds "hostage." Forever.

The worst part is that they do all the aforementioned on purpose, including the employees; they are trained on purpose to follow a script, a list of policies and that is that. They dont care about anything, which is a usual strategy for every bank but Alpha Bank goes above and beyond to let you know that they hate you, they dont need or want you as a customer unless of course you have an account with cash at least in the high 6 figures.

The situation is absolutely hopeless. Do yourself a favor and dont use them. You will always hit a wall with Alpha Bank. Absolutely shameful establishment, horendous service, illegal practices, anti-consumer regime.

I often have to communicate with banks as part of my work, and I would like to highlight an issue I’ve experienced with Alpha Bank.

When a client is assigned a dedicated relationship manager due to having a significant account, the expectation is that this person will be available and responsive — at least within a reasonable timeframe (for example, within a week).

However, in practice, this is not the case. The manager is rarely reachable by phone, emails are sometimes answered once a month, and in many situations there is no real assistance provided. Instead, clients are often redirected to call the general support line, which defeats the purpose of having a dedicated contact.

This raises a simple question: what is the actual value of having a relationship manager if the service does not function in practice?

I believe this is an area that needs significant improvement, especially for clients who are supposed to receive a higher level of service.

They live from government funding. I suggest you go to Revolut or any other foreign bank.

Today i have my phone connection off because they told me that for a sistimacal false in their online transaction i will see 137 euro in my account after 25 days even if my monthly salary is 900 euro. So for a systemic reason of the bank i don't have my mobile connection today. Is my salary bank. The worst bank ever

IT IS NOW 14 DAYS WE ARE UNABLE TO RECEIVE MY ALPHA CODE MESSAGES IN CANADA!!! When contacting Customer Support, agents either hang up after a few minutes or suggest we contact our local cell provider, even though we can receive other messages from Greece. When you ask to speak to someone in charge, they loop your call to another agent, and after wasting +20mins on hold, they hang up! WE ARE HELD HOSTAGE TO UNLAWFUL PRACTICES RESTRICTING ACCESS TO OUR FUNDS. There is no option to receive these codes by email, like all banks in Canada. What kind of country can possibly allow such disgraceful practices? After 34 years, we plan on transferring everything to another bank as soon as we regain access. This is the 3rd time this has happened in the span of 5 years.

Useless banking service due to inability to receive MyAlphacode needed for entering my web banking account via Viber or SMS. Staff unable to help and probably lying to clients to hang up the phone

Worst experience ever! I opened an account and asked for a card on 12th of December 2025. My account was opened instantly however It is 18th of January 2026 and i still don''t have the card! I can not access my money nor make any payments as to create an ebanking account requires a card!! I have called multiple times and all they ever say is "your card is on the way". Stay away from this bank. They are thiefs who only care about getting you to open an account.

Terrible.i am a gold client, my experiences with my advisors not just bad but a loss if thousands of euros... ignorance at frightening levels , and several lies

The complaints department just below awful. They send you a OR generic reply, or just ignored the issue completely or twist things to appear right.i complained about the lies of my latest advisor j provided written evidence, plus Val's are recorded, nothing. They support each other in this corrupt machine
It took me months once to make them admit their error and give me my money. Their point is always wrong to prove that no matter what they are right and when they cannot they just ignore you
After so many errors I lost all trust years ago . But as I have long term investments j cannot leave ..

Even now they sent me a new credit card while my current one expires in 2 years I asked why especially as I brought I cannot use it or access it and they told me yes it's a replacement of the new card, that's Normal call us to activate your card .
. even a robot would answer better

I had explained I am Abroad, I have a valid card until 8/2028.
Even that simple thing they cannot bother to address.

Alpha bank is the most useless bank in Greece. How can a refund take over a month to reflect on my salary account. And when I finally call them after over a month, the bank is telling me that they can’t find any transaction, 2 weeks after confirming that they could see the transaction and told me it’s expected date. I advise anyone planning on moving to Greece to stay away from this bank.

I submitted an application for a simple credit card at 11/11/25, and I haven't received it yet (27/11/25!!!). They informed me that I had to wait 10 days maximum, weeks are passing by and they still have me waiting...

One of the worst banks, if not the worst I have encountered.

I am Greek, I live abroad and I cannot manage or access my money in Greece. I tried everything, phone calls, branch visits, internet banking, everything. I cannot even acces my money. And they do not allow me to have a debit card due to their amazingly bad systems.

They also have very slow responding and annoyingly low knowledge staff, that raise their hands when asked to solve an issue, they charge for transfers withing Greece.

Avoid at all costs. They do not deserve your money.

Awful app and rude personal

Thieving bank that steals 200 dollars on a 500 euro cash withdrawal. Garbage transaction rate, you refuse it then alpha says there is an error in your refusal for the outrageous rate upcharge and they charge it anyways. Complete scum, illegal and typical greek experience which is why no large tech or other corporations that dont screw Greeks over exist in greece. The slave system is alive and well in greece because of disgusting banks like this and employers who behave the same way while workers suffer. Do not go to alpha ever.

I really was looking for 0 but only had 1 star,as you can see the reviews of this bank are terrible and I can confirm this.i tried to open an account and was told that my card and pin will be ready in a few days, I waited over 3,4 weeks due to being busy and nothing.i go back and tell them this and the member of staff tells me this is a regular occurrence and cards get lost all the time and will order again, 2 weeks later still othing.i go again in my lunch break and tell them just close account and could not believe what reply was, charge €1.70 and I said take from balance and told me you are in minus due to charges and I have not even started banking yet.i left because I was really angry, use Cyprus, Hellenic, Astro Banks these are a joke.

Completely unreliable with a glaringly insecure electronic system. It took criminals only 3 minutes to steal money directly from my wife’s account, and for two months now, despite countless complaint forms and repeated visits to branches, they continue to hide and avoid giving any clear answer about whether they will refund the money or when. Notably, the funds were stolen straight from her account without any phishing or user error— they simply vanished. This is unacceptable negligence and utter disregard for customer security and accountability.

After years of using the Alpha Igoumenitsa branch on our holidays and feeling exasperated after every interaction we were pleasantly surprised by the exceptional service we received in the branch this June holiday. The bank manager was quick to offer assistance each time we entered the branch. This is a rare phenomenon in Greece!

Thank you Mr Kavadias for ensuring that simple transactions remain easy to do, and that holiday makers spend time on beaches rather than in bank queues!

I can't believe this is happening in the 21st century. They blocked my account and I went 3 times and they turned me back three times. Today I went with all the documents and they told me it could be in 10 days. Not being able to access your money, how does that sound to you?