Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
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Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... See more
Company replied
Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Eureka Direct.co.uk
It’s fantastic to know you’re happy with your experience. Thanks for choosing us - we hope to see you again soon, Christine.
Kind Regards,
Eureka Direct Customer Service Team
Efficient and informative.
26 August 2025
Reply from Eureka Direct.co.uk
It’s fantastic to know you’re happy with your experience. Thanks for choosing us - we hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Good choice of products
Good choice of products, accurate description and delivered next day as promised.
27 August 2025
Reply from Eureka Direct.co.uk
Thank you for leaving us a positive review - your support is greatly appreciated. We hope to see you again soon, Andy.
Kind Regards,
Eureka Direct Customer Service Team
GOOD PRODUCT AND FAST SERVICE WITH…
GOOD PRODUCT AND FAST SERVICE WITH COMEPITIVE RATES
21 August 2025
Reply from Eureka Direct.co.uk
That's what we love to hear! We’re proud to provide great service, and feedback like yours means everything, Stuart.
Kind Regards,
Eureka Direct Customer Service Team
Prompt Service
Product arrived very promptly & phone query was answered very promptly too
21 August 2025
Reply from Eureka Direct.co.uk
Great to hear you felt well looked after – thanks for the 5 stars, Jonathan. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re so glad everything arrived exactly when you needed it – thank you, David. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Just the job.good size plasters at the…
Just the job.good size plasters at the right price.
18 August 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback, Stephen! We're glad to hear the plasters were just what you needed, good size and great value.
We appreciate your support and hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Speed and properly packaged
Great next day delivery, have ordered 3 times and absolutely no issue at all!
No damaged or missing items either! Would recommend, and very professional!
14 August 2025
Unprompted review
Reply from Eureka Direct.co.uk
Thanks for recognising our service - we’re so pleased we could help. We hope to see you again soon, Niren.
Kind regards,
Eureka Direct Customer Service Team
Eureka is a really easy to use website…
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound dressings were top quality and adhesive enough to stay on until you take them off yourself. All around excellent and I'd definitely recommend using the site 👍
6 August 2025
Reply from Eureka Direct.co.uk
Delighted to hear you’re pleased with our service and quality — we really appreciate your support and hope to see you again soon, Natalie!
Kind regards,
Eureka Direct Customer Service Team
Order was sent back to yourselves by…
Order was sent back to yourselves by the Delivery Service. It then took numerous phone calls to you before we got the order which was 6 weeks late.
Since writing this review, Eureka have responded promptly and offered a solution to our problem which we have accepted.
Many thanks.
6 August 2025
Reply from Eureka Direct.co.uk
Thank you for this review, Karen. We are very sorry to hear that you had a difficult time with the delivery. This is unacceptable, and we never want our customers to encounter this issue.
The order was returned to us by DPD on 2/07/2025, 08/07/2025, and 30/07/2025 due to several reasons, including the item being damaged or relabelled in transit and the delivery being refused without attempt. Unfortunately, there was also a delay and miscommunication between the warehouse and our sales team when the products arrived back with us, so this also caused longer delays, and again, we apologise for this.
Overall, we understand your frustration with this and take responsibility for some of the delays caused. For this reason, we will be offering you a 20% refund of your order for the inconvenience caused.
We hope this goes some of the way towards amending your concerns.
Kind regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for this review, Julia. We are glad you had a great experience. Hope to see you again soon.
Kind regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks for the great feedback on our delivery service – we’re glad we could help! Hope to see you again soon, Ashleigh.
Kind regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks for the kind words – it’s great to hear delivery went smoothly. Hope to see you again soon, Diane.
Kind regards,
Eureka Direct Customer Service Team
I ordered what I thought was adhesive…
I ordered what I thought was adhesive dressings but when they arrived I discovered that they were justthe pad itself with nothing to stick and hold them in place so were useless to me. Now notice they say adherent and not adhesive!
24 July 2025
Reply from Eureka Direct.co.uk
Thank you for this review, Lorna. I've passed your complaint back to our sales team, who have been in contact with you today to try and rectify the issue.
I'm afraid we do not offer swaps or exchanges, but what we can do is arrange a return/refund for the adherent dressings, to then place an order for some adhesive dressings.
However, if the adherent dressings have been opened, you will be unable to return them. Therefore, we will be more than happy to apply a 5% discount if you were to place an additional order for the adhesive dressings.
We hope you find these resolutions satisfactory, and if so, we would greatly appreciate it if you could amend the Trustpilot rating.
Please let us know if there is anything else we can help you with.
Kind regards,
Eureka Direct Customer Service Team
Great Value and Very Quick Delivery
The items that I bought were very reasonably priced, superbly packed and delivered extremely quickly by DPD - carriage free. Thank you.
23 July 2025
Reply from Eureka Direct.co.uk
Amazing news! Thank you for sharing your experience – we’re always here for you when you need us, Dave. We hope to see you again soon.
Kind regards,
Eureka Direct Customer Service Team
Painful Ordering Process.
All other companies that I deal with for ordering are able to compile a quote and recommend products based on our needs. The most recent order was a painful process that I do not wish to repeat any time soon.
18 July 2025
Reply from Eureka Direct.co.uk
Thank you for this review, Jake. We are very sorry to hear that you had problems ordering from us. I've passed this feedback back to our sales team, who have confirmed that they have called and spoken with you to personally apologise and try to resolve this matter.
We will always try to help our customers as much as possible and quickly provide a quote when needed; however, to assist us with this, we do ask for as much information as possible to be sent to us regarding the products and needs of the customer.
We hope our contact with you has helped to resolve your frustrations, and next time the process should be a lot smoother.
Thank you for bringing this to our attention.
We hope to see you again soon.
Kind regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks so much for the 5 stars – we really appreciate your support. We hope to see you again, Judia.
Kind regards,
Eureka Direct Customer Service Team
Excellent service.
Once the order had been placed it was despatched promptly. Delivery was super fast. Excellent service.
15 July 2025
Reply from Eureka Direct.co.uk
Thank you for the lovely review – we’re delighted you were satisfied. We hope to see you again, Anthony.
Kind regards,
Eureka Direct Customer Service Team
Easy ordering very easy and quick
Easy ordering process. Fast efficient delivery.
Authentic product
14 July 2025
Reply from Eureka Direct.co.uk
Thanks for highlighting our fast delivery and quality products – we’re glad we could get it to you quickly. We hope to see you again, Sandra.
Kind regards,
Eureka Direct Customer Service Team
Excellent company
Excellent company! Everything from easy to use website, to competitive prices and next day delivery.
14 July 2025
Reply from Eureka Direct.co.uk
Thanks a lot for the 5 stars – we’re grateful for your trust, Krishna. We hope to see you again.
Kind regards,
Eureka Direct Customer Service Team
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