Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
Company replied
Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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We are always happy with the prompt and…
We are always happy with the prompt and helpful service offered by Eureka.
19 September 2025
Reply from Eureka Direct.co.uk
This is just the feedback we love to hear, Gail. Thank you so much for your order and review.
Kind Regards,
Eureka Direct Customer Service Team
Fast and Efficient
Ordering from Eureka is quick and simple. Delivery is fast and communication is great! The service is exemplary! I would thoroughly recommend them.
18 September 2025
Reply from Eureka Direct.co.uk
Thanks for the positive review – we’re glad everything went smoothly, Nikki. We can't wait to serve you again.
Kind regards,
Eureka Customer Service Team
easy to order and good price
17 September 2025
Reply from Eureka Direct.co.uk
We’re delighted you had such an easy experience – thank you. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
excellent ordering and quick delivery
16 September 2025
Reply from Eureka Direct.co.uk
Fantastic news, Toinetta. We are thrilled you're happy with the service you received and hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Super quick delivery.
16 September 2025
Reply from Eureka Direct.co.uk
We’re delighted you had such an easy experience – thank you. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Very quick delivery
15 September 2025
Reply from Eureka Direct.co.uk
Thanks for pointing out our fast delivery – we always aim for that, Jenny. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Prompt delivery and good product range.
12 September 2025
Reply from Eureka Direct.co.uk
Great to know everything was handled quickly – thanks again, Clare. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Reply from Eureka Direct.co.uk
Wonderful news, Kevin! So glad your order arrived quickly and safely – thank you for this great review.
Kind regards,
Eureka Customer Service Team
Excellent service
Even though I ordered after the shipping deadline my package arrived the next day.
9 September 2025
Reply from Eureka Direct.co.uk
Fantastic news, Andrews! We work hard to get orders out fast, and we’re thrilled it showed. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Efficient ordering and delivery…
Efficient ordering and delivery service. Any queries are dealt with swiftly and we are kept well-informed, which helps us get on with our day to day processes.
8 September 2025
Reply from Eureka Direct.co.uk
Wonderful news! Great to hear you had a fast and straightforward experience – thank you.
Kind regards,
Eureka Customer Service Team
fast delivery but you should do greater…
fast delivery but you should do greater discounts and more offers
4 September 2025
Reply from Eureka Direct.co.uk
Thank you for your review, Terence. We appreciate your comments, and I will certainly pass this feedback over to the trading manager to review.
We always try to offer as many discounts as possible but perhaps this can be reviewed again.
Kind regards,
Eureka Customer Service Team
Very helpful young man
Very helpful young man, when I placed my order. Also very prompt delivery.
4 September 2025
Reply from Eureka Direct.co.uk
Thank you for your kind words, Liz! We’re thrilled you had a great experience with us.
Kind Regards,
Eureka Direct Customer Service Team
Very quick delivery and items as stated.
3 September 2025
Reply from Eureka Direct.co.uk
Excellent news, Paul. We know fast delivery matters, and we’re glad we could get your order to you quickly!
Kind Regards,
Eureka Direct Customer Service Team
Professional company all round
Professional company all round. The Website is easy to navigate, prices are great and delivery is swift. Can’t ask for more than that.
1 September 2025
Reply from Eureka Direct.co.uk
Wonderful to hear our service impressed you – thanks for supporting us, Malachor. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re delighted you found us efficient from start to finish – thank you for your review. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Your feedback on our service really made our day – thanks for choosing us, Roger.
Kind Regards,
Eureka Direct Customer Service Team
Eureka Order - September 2025
Simple Order process with prompt delivery.
Item was very well packaged, and I was kept fully informed of progress throughout the delivery process.
No problems at all, and I will be happy to use Eureka again in the future.
1 September 2025
Reply from Eureka Direct.co.uk
Delighted to hear you had a smooth experience – thank you for sharing! We hope to see you again soon, Alex.
Kind Regards,
Eureka Direct Customer Service Team
Service I received was second to none
Service I received was second to none, prices are exceptional
1 September 2025
Reply from Eureka Direct.co.uk
Thanks for noticing the value – we’re proud to offer great prices alongside quality. We hope to see you again soon, Guy.
Kind Regards,
Eureka Direct Customer Service Team
The next-day delivery and paper quality…
The next-day delivery and paper quality are excellent. The only downside is that the rolls are quite small, so they finish very quickly.
27 August 2025
Reply from Eureka Direct.co.uk
Thanks so much for your review - we’re pleased we could deliver for you. We hope to see you again soon, Mihail.
Kind Regards,
Eureka Direct Customer Service Team
A1 service again
28 August 2025
Reply from Eureka Direct.co.uk
Your satisfaction is what we aim for, so we’re thrilled to hear your feedback. We hope to see you again soon, Neill.
Kind Regards,
Eureka Direct Customer Service Team
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