I bought a winter coat from Touche Prive, it wasn’t cheap. I only wore ita few times and almost immediately the seams in both pockets came apart, leaving holes. I have never owned a coat of such poor... See more
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Review summary
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Reviews shaping this summary
Buying from this store is like the lottery. If you win and love what you bought it’s all good but if you don’t good luck trying to get a refund. I waited 4 months for my refund then had to file a cred... See more
Company replied
Highly dissatisfied with this website I will never order again!! It has been weeeeks since I have returned my order which arrived too late to me. I have tried reaching their customer service fout time... See more
I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see m... See more
Company replied
Company details
Written by the company
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Contact info
United States
- eu.toucheprive.com
1.8
Poor
373 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 2 weeks
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Was an ok experience
The website and order process was good.
Delivery took longer than it is ecpected within EU. But I was not in hurry.
The return is not free, which is not a good thing in my point of view.
Refund took a long time and I had to send 2 reminders.
Would I buy again?! No...Would I recommend it to someone?! Maybe
1 April 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you for taking the time to share your feedback and for rating our service. We truly appreciate your input as it helps us improve.
We sincerely apologize for the delay you have experienced. Please be assured that we take your concerns seriously, and a member of our team will be reaching out to you shortly to clarify the situation and assist you further.
Thank you for your patience and understanding.
Best regards,
Touche Team
I couldn’t return one of the items…
I couldn’t return one of the items because there was nowhere to find the return address. Plus i had to wait a long time to get my order.
6 January 2025
Reply from eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
SO LATE!!!
I placed my order on May 11th. After 16 days, SIXTEEN, it left Istanbul and it is still in the Netherlands!!! It said on the website 3/4 days for shipment in Italy... No words... Will I ever receive it!? Still don't know.
11 May 2025
Unprompted review
Reply from eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Scam
My package has not arrived yet has been more than a week tried emailing them several times they tKe ages to answer and they informed me that they have a issue with there shipping company??!!! I mean you should pause orders and inform costumers bad experience I requested a refund as im starting to think they are a scam
30 April 2025
Unprompted review
Reply from eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Very nice!!
7 March 2025
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Just the worst
Just the worst. Return policy doesn’t allow to send back package till the company hasn’t emailed you back…. which they never did.
The quality doesn’t match the prices.
6 January 2025
Reply from eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
According to my experience I didn’t…
According to my experience I didn’t receive any response to my return request i place the request 29/12/2024, they told my they have some problem with the shipping Company and I can keep the items, and they will refund me the money but still until today 10/feb/2025 i didn’t receive any money and they give me the same response every week they have technical issues and will send the money this week .
10 February 2025
Unprompted review
Reply from eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
We kindly ask you to delete your comment because it belongs to another region not for EU.
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Great quality product!
Great quality product!
Yes, you might need to wait a bit longer delivery time, but the wait is worth it.
Great customer service
1 February 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
The customer service was very helpful…
The customer service was very helpful and friendly. The items are of good quality and beautiful.
29 January 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to provide us with your positive feedback.
Your kind words and thoughtful review mean a great deal to us.
It’s always rewarding to know that our efforts to provide excellent service and quality products are appreciated by our valued customers.
If there’s anything we can do for you or if you have any suggestions to improve further, please don’t hesitate to reach out.
We’re always here to assist you.
Thank you once again for being a part of our journey, and we look forward to serving you again soon.
Warm regards,
Touche Team
1 MONTH of SHIPPING time compared to a…
1 MONTH of SHIPPING time compared to a delivery estimate of 10 days.
17 December 2024
Reply from eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
I won't ever be shopping from here…
I won't ever be shopping from here again. Purchased Christmas presents on 13th Dec 2024 and they didn't arrive until Jan 13th 2025, a month later.
One item I kept but the other was incredibly poor quality. Expected to cover the cost of the returned item myself. Very unhappy customer.
13 December 2024
Reply from eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
I ordered a blazer and skirt set from…
I ordered a blazer and skirt set from Touchprive, but my package arrived incomplete, containing only the blazer. I contacted them about the issue, and they promised to resolve it. However, their solution was to refund the cost of the item, which was not enough to repurchase the same set. When I expressed my desire to receive the full set, they offered to let me keep the blazer and provided a 15% discount. This resolution was unfair, as the incomplete delivery was entirely their fault. For this reason, I am giving 2 stars.
28 November 2024
Unprompted review
Reply from eu.toucheprive.com
Dear Ebru,
We deeply regret any inconvenience we may have caused and want to extend our heartfelt apologies. Your experience matters immensely to us, and we are truly sorry for falling short of your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this issue from happening again.
As we welcome a new year, we wish it to be one filled with boundless happiness, unforgettable moments of joy, and the many things you love—including our products.
Thank you for your patience, understanding, and for allowing us the opportunity to do better.
With warmest regards and gratitude,
The Touché Team
A friend of mine mentioned about this…
A friend of mine mentioned about this shop, the quality is great, I did some issue with the delivery, but it was solved with the help of the customer service. Will definetly shop again
14 October 2024
Unprompted review
Reply from eu.toucheprive.com
Dear Serena,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Tracking info not clear
I placed two seperate orders. The latter I already received, witch I am very happy about. The skirt is exactly as shown and has a good quality. However My first order from 6 weeks ago I still didnt receive. And the trackinginformation I don't quite understand. Therefore 3 stars
10 December 2024
Unprompted review
Reply from eu.toucheprive.com
Hello,
We’re truly sorry to hear about your experience. This does not reflect the quality and standards we strive to deliver at Touche.
Please rest assured that we are prioritizing your refund and will process it as quickly as possible. Additionally, we will investigate this issue thoroughly to ensure such incidents do not happen again.
Your feedback is invaluable to us, and we’re committed to making improvements. If there’s anything further we can do to address this situation, please don’t hesitate to contact us at care@toucheprive.com.
Unique clothes
Unique clothes, fast delivery :) I have ordered now several times without any problems. The items are always shipped fast. I like the clothing, because all items have their unique touch. Always get lots of compliments when wearing them. Thank you!
10 December 2024
Unprompted review
Reply from eu.toucheprive.com
Dear Mari,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
We hope to serve you again.
Best regards,
Touche Team
I didn't receive my items
25 November 2024
Reply from eu.toucheprive.com
"Hello Afifa,
We’re truly sorry for any inconvenience caused during the delivery process and for the delay in responding to your inquiry. We deeply appreciate your love for the Touche brand and are committed to improving our service to meet your expectations.
As a gesture of goodwill and to compensate for this temporary issue, we would like to offer you an additional 30% discount on your next order.
Reply from eu.toucheprive.com
Dear,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
We hope to serve you again.
Best regards,
Touche Team
Literally they are theives
The do not respond to emails, and the do not process refunds, you're money is stolen.
8 November 2024
Unprompted review
Reply from eu.toucheprive.com
Hello Parisa,
We have provided a detailed explanation regarding this matter. You need to report this issue to the INT site, not the EU site. Once you send the package you wish to return, we will inspect the products and process your refund. Please rest assured that the refund has not been issued yet because the products have not been sent. Kindly note that this is the incorrect channel for addressing this issue.
Thank you for your understanding.
2 weeks ago I ve ordered 2 articles
2 weeks ago I ve ordered 2 articles.
Yet not arrived. I contacted customer care . I have not got any response about my issue .
I love this “ Touché “ brand . But delivery service is not good .disappointed me pity:(
27 October 2024
Reply from eu.toucheprive.com
Dear Nermin,
Your package is currently out for delivery. You can track your package using the link provided in the email. If you have any questions, please feel free to reach out to care@toucheprive.com. We will get back to you as soon as possible.
Have a great day!
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