I bought a winter coat from Touche Prive, it wasn’t cheap. I only wore ita few times and almost immediately the seams in both pockets came apart, leaving holes. I have never owned a coat of such poor... See more
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Review summary
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Reviews shaping this summary
Buying from this store is like the lottery. If you win and love what you bought it’s all good but if you don’t good luck trying to get a refund. I waited 4 months for my refund then had to file a cred... See more
Company replied
Highly dissatisfied with this website I will never order again!! It has been weeeeks since I have returned my order which arrived too late to me. I have tried reaching their customer service fout time... See more
I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see m... See more
Company replied
Company details
Written by the company
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Contact info
United States
- eu.toucheprive.com
1.8
Poor
373 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not trust them…
I Made a return they received 10 days ago and noone is answering concerning my refund. This is not a correct way to behave. I’ll shortly report them to the police.
1 December 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you for sharing your feedback.
We have reviewed your return, and we would like to kindly inform you that your return package was delivered to our warehouse on 22 November, and your refund was completed on 5 December. The delay occurred due to the high volume in November.
We truly value your understanding and appreciate that you chose us. Your feedback helps us improve and provide a better experience for you and all our customers.
Kind regards,
Touché Privé Customer Service Team
No refund, no response
I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see many customers reporting the same refund problems. I strongly recommend avoiding this company, as you risk not getting your money back.
IF YOUR REFUND IS OVERDUE and customer service isn’t responding, don’t wait and immediately request a chargeback through your bank. It’s one of the most effective ways to get your refund. And if Touché Privé gets too many chargebacks, banks can hit them with heavy fees or even cut off their ability to accept card payments.
26 November 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you for sharing your feedback.
We would like to inform you that our team has already reached out to you via email to assist you with your case. Please check your inbox, and feel free to reply so we can resolve your refund as quickly as possible.
Thank you for your understanding.
Kind regards,
Touché Customer Service Team
Fraud! No refunds!
If there is a -10 stars I would probably do that! As it seems that this is a total fraud company, bad quality and no refund after you return your items! It has been 15 days already and I can see that they have received it but still nothing! They also don’t reply to your emails.
7 November 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you for sharing your feedback.
We would like to kindly inform you that your refund was completed on 5 December.
Thank you for your understanding.
Kind regards,
Touché Privé Customer Service Team
It’s been 3 months
It’s been 3 months, I sent the package back and still didn’t get my money back. It’s scam guys!! Go buy some where else.
21 August 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you for sharing your feedback.
Due to a recent change in our customer service team, some previous email communications could not be accessed. As no order details were included in your message, we are currently unable to identify the related order.
We would like to resolve this matter as quickly as possible. Please contact us again at care@toucheprive.com and include all relevant details (order number, email address used for the purchase, and a brief explanation). Once we receive this information, our team will assist you promptly.
Thank you for your understanding.
Kind regards,
Touché Prive Customer Service Team
No refund, no resolution, and now no response at all
My experience with Touché Privé has been deeply frustrating. I returned my items months ago, and the company confirmed receiving them, yet my refund has still not been processed. Despite multiple follow-ups on my part, I have received nothing but repeated apologies and vague explanations about “technical issues,” with no actual progress.
What makes the situation even worse is that customer service has now completely stopped responding to my messages. I am left without my refund, without any updates, and without any indication that my case is being handled at all.
This level of service is simply unacceptable. A company should honour its commitments, communicate transparently, and process refunds within the promised timeframe. Sadly, Touché Privé has failed on all counts.
I cannot recommend shopping here and will not be purchasing from them again.
23 November 2025
Unprompted review
Unresponsive customer service.
Unresponsive customer service.
Confusing and messy process both in receiving and returning a parcel.
Still waiting from them for instructions to return my items.
28 October 2025
Reply from eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Reply from eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
De kwaliteit was zoals ik had verwacht
De kwaliteit was zoals ik had verwacht, maar het kwam een beetje laat, dus vier sterren. Verder ben ik tevreden.
20 October 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
The whole ordering and delivering…
The whole ordering and delivering process was seamless(ordered from west Africa ).The quality of the products can beat a lot of known brands on the market. I’ll gladly order again and again.
10 September 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Reply from eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Very responsive
Very responsive, very quick, quite efficient in answering the demand when I needed a size change! Will be ordering again.
2 October 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Had a great experience dealing with…
Had a great experience dealing with them my order was processed quick and did not face any issue with transactions and transparency throughout the process.
15 October 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
I recommend 100%!
17 October 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
I had a great experience with the…
I had a great experience with the company. I strongly recommend
12 September 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Beautiful clothes
Beautiful clothes, unique designs, true to size.. Loved it.
18 September 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
I liked great
18 October 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
I really liked the products I bought
4 October 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Perfect edication perfect teachers…
Fasihion is best design perfect quality thank you very much .I buy for my family clothes.Desing is number one.
1 April 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Professional and honost people
Professional and honost people, good product. Great brand. Highly reccomended
13 October 2025
Unprompted review
Reply from eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us.
Your kind words and thoughtful review truly mean the world to our team. It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference.
Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward. If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out.
We’re always here to help. Once again, thank you for being a part of our journey.
We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
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