etyres Reviews 

24,747
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing, finding the cost of tyres to be better than other providers. Reviewers often highlight the efficiency and professionalism of the fitting staff, noting quick service and friendly interactions. The booking process is generally described as easy and straightforward, with a good selection of tyres available. However, some customers experienced issues with the booking process, including garages being unaware of appointments or tyres not delivered. People also reported instances where fitting times were not honored, leading to unexpected waits or changes to scheduled appointments. Additionally, a few reviewers mentioned poor communication regarding booking changes and delays in resolving issues.

What people talk about most

Service

Customers had ambiguous experiences with service, with many reporting positive interactions such as quick and... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the professionalism,... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be good, competitive, and... See more

Product

People report ambiguous experiences with product, with some customers praising the quality, price, and the... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many customers finding it incredibly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First garage booked for fitting was no longer working with etyres so had to change garages. Original order was cancelled by etyres and a new order given. Had to chase for new order number for use at g... See more

Rated 4 out of 5 stars

I’m impressed with etyres! Their range of premium and budget tyres is fantastic, and the service is top-notch. I loved having the option to choose home delivery, and the website made it easy to compa... See more

Rated 4 out of 5 stars

Buying tyres from etyres was such a smooth experience. I ordered from Canada, and the online search made it simple to find the exact tyres I needed. Delivery to my door was fast, and everything arriv... See more

Rated 4 out of 5 stars

Easy to order. Good choice and prices. You select a time, but after payment, confirmation says the garage will fit you in when they can because of other jobs. I had to wait 1.5 hours. Luckily, the... See more


Company details

  1. Tire Shop

Written by the company

etyres have taken the headache out of buying new tyres. We are online stockists of brand new tyres, from leading premium and budget brands, committed to providing the same 5 star service that we have become renowned for. With our range of delivery & fitting options, it is easier than ever to get new tyres. Choose to have them delivered straight to your door with our home delivery option. Otherwise, search for a local garage or mobile fitter to do all the hard work for you. What’s more, with our online tyre search, it’s simple to find the right tyres to suit your requirements and budget.


Contact info

3.7

Average

TrustScore 3.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(24,747)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Turns out a mobile booking isn’t actually a booking just an indication that they might turn up that day

Sat in all day for a mobile fitter and had a no show. Fitter phoned the following day to book in a fitting and said they don’t work on Sundays so they didn’t know why etyres would have booked it on their system for a Sunday fitting and that the job hadn’t been booked in with them and the tyres had only just arrived on the Monday morning. When I phoned etyres to try and understand more it’s no exaggeration to say the customer services agent couldn’t have cared less - didn’t apologise and didn’t offer any explanation - just made the whole experience worse to be honest.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Impressive customer service

I originally chose to buy my tyres from eTyres because the prices were really competitive. But I am compelled to write a review because of the way they handled things when my order was wrong purely due to my own fault. I raised a help ticket and Abbie responded within an hour. She was really helpful and understanding and after a short back and forth by email my new tyres were ordered and fitting booked in. For the impressive customer service, I recommend eTyres.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Friendly and professional and place was very clean

The place was very clean, with accessible drinking facilities and well-maintained restrooms. The seating area was comfortable, and the staff were incredibly helpful and friendly. I couldn’t fault the experience and will definitely be returning.

Tyre fitter kept me informed of any issues that arose, which was very reassuring.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would!!

If I could give no stars, I would. Do not book with Etyres. They take your money and send confirmation of your booking but have no access to the garage's diaries. So when you turn up, they might not actually be able to do what you booked for. All the while Etyres keep your money. In my case, not only did this happen to me, but Etyres didn't even send any communication to the garage. So they didn't have my tyres in stock and had no proof I'd paid so tried to charge me again. Etyres took no ownership for this mis-selling but happily kept my money. Con artists!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Second time ordering from etyres

Second time ordering from etyres, both times the best price available. Tyres were both only a few weeks old so good to see not old stock.

Delivered direct to local fitter in time for appointment. Would recommend to friends and family.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service Throughout..... Thank You eTyres

Exceptional (eTyres) Service Throughout... Thank you.

This will be one of the easiest reviews I've ever written, quite simply right from the outset I have recieved exceptional service throughout. Right from my inital enquiry and just inputting my car registration, to picking my tyres and being advised of a better tyre (which unexpectedly wasn't more extortionally expensive) the reason for the advice (which I did subsequently follow). To booking my fitting date and having the tyre fitted by a very polite, efficient, helpful and pleasant person (sorry I cannot recall his name...), the whole experience I have had from eTyres was fantastic.

I have and will continue to recommend eTyres to my family and friends and I am sure some have already used you, this whole process could not have been easier... You put in your car registration, select your tyres, pick your slot and pay.... I was sent an email shorly after placing my order, acknowledging my purchase from my local branch and that I would be sent a text to advise of the time slot and that was it. On the day of the fitting I was duly sent a slot time and as mentioned above (the very efficient and pleasant man), arrived introduced himself and got on with the removal of the wheel, changing of the tyre and refitting of my wheel and everthing was all done and dusted in around 10-15 mins.

Thank You eTyres.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience, avoid!!!

Terrible experience, avoid!!! etyres state (on their FAQ) "Do I need to call the garage before the fitting? There is no need to call ahead - we sort everything out for you. Your tyres will be sent direct to your chosen fitting station so they'll be expecting you. We'll send a confirmation text if you provide your phone number." Well: (i) my tyres were not at the fitter when I arrived (having taken half a day off work), despite the confirmation; (ii) when I called, it was clear that etyres have no tracking system so are themselves unaware of the status of deliveries; (iii) they made no attempt to contact me ahead of driving to the garage, presumably because they do not know what is going on themselves; (iv) this was all my fault for not reading the T&Cs as they are simply a mail order company and accept no responsibility for failing to deliver before my booked fitting slot; (v) their telephone number (0808) does not even work on many mobiles as it is premium rate; (vi) no apology was offered by the agent on the phone who was far from helpful or sympathetic. To be fair, etyres did agree to a refund and apologise when I submitted a refund request, having reordered the tyres from direct from another fitter (and £50 cheaper for the same two tyres!)

11 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look