It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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The lady in membership was so nice & explained everything to me . Took the time about the different memberships & also about open enrollment for Oct 7. Explained the different availabilies of the diff... See more
Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
Wish they give more time to put information in. Especially for people who normally don't go on line to purchase tickets or ride bands for state fair.
Company details
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Terrible
Terrible. Booked two tix for Goo Goo Dolls concert last night in Buffalo in general admission. Something went wrong and I was sent a link for ONE VIP meet and greet ticket (for $330). I showed up with my date and was told we only had one ticket and due to "occupancy" I could not buy another one. We had to leave without going in. The gate agent would not help and (really) looked at us and said "not my problem this is your problem."
20 November 2025
Unprompted review
Reply from Etix
Hi Ms. Noon,
Thank you for providing additional details so that we could locate your order. Our team confirmed your original online order, placed 11/12/25, contains only a single VIP Meet and Greet ticket and you were only charged for a single ticket.
We're disappointed the venue staff was unhelpful, and we certainly understand the disappointment. You may wish to contact the venue directly regarding your experience. Etix does not staff gates or the box office at this venue.
Regards,
Etix
Bad experience
Really bad experience, I have to rechedule my ticket due to an emergency, there is plenty of space at the new date but they don’t bother chaning it. I don’t think care customer satisfaction, will never buy a ticket via etix again.
14 November 2025
Unprompted review
Reply from Etix
Hello,
We reached out via TrustPilot to gather more details; with no name or information in this review we otherwise don't have a way of reaching you.
As a contracted ticketing provider, we are bound by the terms of purchase provided to us by our partner venues. We do not set these policies, but our employees must enforce them. You are correct that this often means refunds or exchanges are not possible, however, we suggest contacting the venue box office directly as they are the only staff empowered to make exceptions. We apologize for any inconvenience.
If you're willing to provide additional details so we can point you in the right direction, please response to the TrustPilot request for information, or reach out to us at feedback@etix.com.
Regards,
Etix
Absolute scum of the earth adding…
Absolute scum of the earth adding insanely stupid fees for tickets. Literally just extortion for more money without any service or addition. Promised someone a visit and was forced to pay more due to etix. I hope every single worker for etix poops his pants in public. Never again
12 November 2025
Unprompted review
Reply from Etix
Thank you for sharing your feedback. We understand that fees can be frustrating. These fees help cover the costs of operating a secure ticketing platform and providing support for events on behalf of our venue partners.
Regards,
Etix
Complete shitshow trying to get…
Complete shitshow trying to get tickets. Ended up with 14 charges and had to cancel my card.
11 November 2025
Unprompted review
Reply from Etix
Hi Jim,
Thank you for providing additional details through Trustpilot. For the email you provided, we do not find an order in our system (active or cancelled). We'd like to assist further. If you'd like help or a response from our team, please reach out to feedback@etix.com and a member of our service team will be glad to help.
Regards,
Etix
Easy & quick!
It was easy & quick to search & select the event I wanted. I got immediate confirmation as well as follow up info sent to me.
7 October 2025
Overall I like E-Tix but I have a hard…
Overall I like E-Tix but I have a hard time finding my tickets often. If they had an app it would help or if I could consolidate all my tickets into 1 place would help.
6 October 2025
Reply from Etix
Hi Susan,
Thank you for your feedback. We're pleased to let you know that we've been testing an Etix Wallet app and expect it to be fully released in 2026. It will allow you to consolidate your tickets and also securely transfer tickets to friends and family as well.
Regards,
Etix
Very nice
I was delighted with how easy and fast it was to find information about the event, ticketing, and seating options; as well as place my order.
7 October 2025
Reply from Etix
Thank you for your feedback!
Not user friendly at all
Not user friendly at all. We have the unfortunate experience of being required to use this app every week to purchase tickets to our kids high school football games. Apple Pay hasn’t worked all season long and it’s very cumbersome to use. Our school district needs to look in to an alternative.
30 October 2025
Unprompted review
Reply from Etix
Thank you for your feedback. We just requested additional details through the TrustPilot system so that we can learn more about which school district this is in reference to. We've not heard complaints about Apple Pay so we'd very much like your response so that we can research and resolve any issues. We appreciate your time.
Regards,
Etix
I am supposed to receive two free…
I am supposed to receive two free tickets for the premier showing of Soft Surrender.
8 October 2025
Reply from Etix
Hi Terry,
We see you purchased two tickets directly from the Gillioz Theatre. If you believe these tickets are incorrect, please contact their Box Office directly for assistance.
Regards,
Etix
Everyone
It has been terrible, can’t get the tickets I paid for. Will never use this again. Terrible!terrible!terrible
7 October 2025
I’m still waiting to get my tickets.
I’m still waiting to get my tickets.
Yes I have a confirmation email but still CANNOT SEE MY TICKETS.
6 October 2025
Reply from Etix
Hi Yvette,
We see a couple orders in our system for upcoming events at the Raue Center. All confirmation emails, containing your tickets, are sent from confirmation@etix.com. Please double check your inbox, spam and trash folders to be sure these emails weren't accidentally filtered by your email provider.
If you're unable to locate your tickets, you can go to www.etix.com and click "Order Lookup" at the top right to find your order and have your confirmation email resent to you.
Regards,
Etix
Reply from Etix
Thank you for the feedback, Maria!
Always frustrating ticket service…
Rarely if ever does buying electronic tickets with your company go smoothly. I have to scramble the day of the event to get tickets from the box office because your “email” never seems to come through
7 October 2025
Reply from Etix
Hi Ron,
Thanks for reaching out, that certainly is frustrating. All confirmation emails from Etix are sent from confirmation@etix.com. We suggest adding this email address to your email service address book to ensure delivery and avoid accidental filtering by your provider.
In the future, if you find that you have not received your purchase confirmation email within 10 minutes of your ticket purchase, you may also use our Order Lookup Tool (here: https://etix.com/ticket/) to have your confirmation email resent to you.
Regards,
Etix
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