It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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The lady in membership was so nice & explained everything to me . Took the time about the different memberships & also about open enrollment for Oct 7. Explained the different availabilies of the diff... See more
Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
Wish they give more time to put information in. Especially for people who normally don't go on line to purchase tickets or ride bands for state fair.
Company details
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Beautiful scenery
Beautiful scenery. And an knowledgeable and entertaining train car host, Mrs Pam.
6 October 2025
Great customer service!
6 October 2025
Easy to manage
7 October 2025
Sales of Keeneland tickets was…horrible
Sales of Keeneland tickets was ridiculous. Keeneland blamed it on etix. Tickets went on sale at 9 on Tuesday morning, and errors all over the place. Then is was postponed til 10. Still errors. System overloaded. Then afternoon. Soon after that, tix went on sale Wednesday at 9. I got in about 9;15 after entering the queque at 7;20. All restaurants were already sold out for every day of the meet. Altho some got in on Tue morning. Very bad scene.
8 October 2025
Reply from Etix
Hi Jane,
We appreciate your candid feedback and apologize for your frustration. You are correct that high demand and limited inventory did result in seats selling very quickly once sales began. We’ll share your feedback with the venue so they’re aware of your concerns.
Regards,
Etix
The process was very easy and I…
The process was very easy and I received my tickets immediately.
7 October 2025
A 25% off was offered on FB link but…
A 25% off was offered on FB link but when I tried to claim it, I was told it wasn't available anymore. It was still between limit date.
8 October 2025
This was an excellent presentation of…
This was an excellent presentation of Neil Simon's Barefoot in the Park. The cast was perfect. It goes to show a good show is available locally!
12 October 2025
I feel tricked into purchasing insurance
I feel tricked into purchasing insurance that was very expensive compared to the ticket cost. The cost was not clear to me when I ordered my tickets.
7 October 2025
Reply from Etix
Hi Theresa,
Thank you for reaching out. Ticket protection through Allianz Global Assistance is an optional add-on offered during checkout for those who want extra coverage. We certainly do not want anyone to feel as if they were tricked into purchasing this optional add-on. As long as the event has not already occurred, if you’re not satisfied, you have 15 days to cancel your plan and receive a full refund of the plan price. Please find the details in the confirmation email you received from Allianz, or contact them directly at https://www.eventticketprotection.com/ or 800-284-8300.
Regards,
Etix
Waiting for Tickets
Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right away, I should get the tickets right away.
7 October 2025
Reply from Etix
Hi Ed,
Thank you for reaching out about your ticket delivery. Some venues choose to delay releasing tickets until closer to the event date so they can review orders and help prevent bots or resellers from affecting genuine fans. We understand it can be a little frustrating to wait, but please know your tickets are secure and will be delivered as soon as they’re released by the venue.
Regards,
Etix
It was easy to use
7 October 2025
better than Ticketmaster
better than Ticketmaster, f*k monopolies. Also though, your processing fees are still ridiculous.
8 October 2025
Reply from Etix
Hi Donna,
We see either the venue or the artist canceled for this show. We're sorry to see that, but unfortunately it sometimes happens. A full refund of your purchase was sent to your original method of payment on 10/10/25.
Regards,
Etix
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