Absolutely wonderful company with 5 star customer service. I purchased a Freedom Pro wheelchair some time ago and had contacted Etech today regarding a loose bolt. Within 10 mins Michael had respon... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company. Excellent products and fast dispatch also. The wheelchairs are brilliant my husband brought me the Y20 Luxe, its a great chair and extremely comfortable. The controls are taking me a li... See more
Company replied
We made an appointment to view a powered wheelchair. Staff were friendly, knowledgeable and professional. We were shown some options and my wife was able to do a test drive in a wheelchair before maki... See more
Company replied
Excellent service with ordering & prompt delivery. Well made product Unable to access on/ off switch when folded flat not made clear in pro mo video Only accessible using small pencil etc so I don'... See more
Company replied
Company details
Written by the company
Welcome to Etech Mobility, the UK’s fastest-growing provider of innovative and reliable lightweight electric wheelchairs. Based in Birmingham and Glasgow, we specialise in lightweight, folding electric wheelchairs, including models starting from just 14.5 kg, along with automatic folding electric wheelchairs and electric wheelchairs with a reclining seat. We also offer lightweight mobility scooters designed to give you freedom and independence without compromising on convenience. What sets us apart is our commitment to affordable pricing without sacrificing quality. Our wheelchairs come in multiple colours and specification options, and thanks to our modular designs, future upgrades can be seamlessly installed on existing models. This ensures your wheelchair evolves with your needs, making it a truly long-term investment. At Etech Mobility, we provide more than just products—we deliver exceptional customer care. Our experienced team is available over the phone to guide you through the selection process, ensuring you find the most suitable option for your lifestyle. We also offer multiple 1-1 appointment slots throughout the week at our store, giving you personalised attention at your convenience. Whether you’re in the market for the best electric wheelchair for outdoor use, a heavy-duty electric wheelchair, or an ultra-lightweight electric wheelchair, Etech Mobility is committed to improving your mobility and independence. Contact us today to discover the best solution for your lifestyle.
Freedom of Movement
Written by the company
- Specialists in Electric Wheelchairs and Mobility Scooters!
- Our mission is simple yet profound: to enhance the mobility and independence of individuals through cutting-edge technology and thoughtful design. We believe that everyone deserves the freedom to move and explore, and we are committed to making that a reality for as many people as possible. At Etech Mobility, we’re committed to empowering individuals by offering reliable, innovative, and easy-to-use mobility solutions. We specialise in lightweight, foldable electric wheelchairs and mobility scooters designed for independence and flexibility.
Committed to Your Mobility Journey
At Etech Mobility, we don’t just sell mobility products—we build lasting relationships with our customers. From the first consultation to aftercare services, our team is here to support you every step of the way.
We take pride in offering a personalised service, whether you shop online or visit our Birmingham showroom. Our experts spend time understanding your unique needs to recommend the best solutions. During product consultations, we provide in-depth demonstrations and advice to ensure you feel confident about your purchase. Every product we offer reflects our commitment to quality and innovation, from lightweight, foldable designs to airline-friendly batteries that make travel easier.
Our commitment extends beyond the sale. For ongoing support, our team is readily available to help with troubleshooting, repairs, or any concerns you may have, ensuring exceptional aftercare throughout your journey with us.
At Etech Mobility, our mission is to empower our customers with independence and freedom, delivering a seamless, caring experience. Trust is at the heart of everything we do.
Contact info
Unit 7 Mount Street Industrial Estate, B7 5QU, Birmingham, United Kingdom
- 0121 661 4336
- support@etechmobility.co.uk
- etechmobility.co.uk
Shop from as little as £845
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery solid electric wheelchair…
Fast delivery solid electric wheelchair well made.
24 March 2026
Reply from Etech Mobility UK
Thank you for your review!
We’re really pleased to hear that your Voyager 185 arrived quickly and that you’re happy with the build quality and durability.
If there’s anything more we can do to improve your experience, please don’t hesitate to let us know. And if everything continues to meet your expectations, we’d of course be delighted if you felt it deserved that fifth star ⭐
I ordered some leg elevators to attach…
I ordered some leg elevators to attach to my Y20 Luxe wheelchair. Unfortunately one of the pads was missing on one of them but Etech responded very quickly to the problem when I messaged them. They sent out a replacement leg elevator and a complimentary armrest storage bag as a way of apology.
18 March 2026
Reply from Etech Mobility UK
Thank you so much for your kind review!
We’re really sorry to hear that one of the pads was missing initially, but we’re very pleased we could respond quickly and get that sorted for you without hassle.
It’s great to know the replacement arrived smoothly, and we hope the armrest storage bag comes in handy too.
Thank you again for your understanding and for taking the time to share your experience.
Ordered twice both times fantastic even…
Ordered twice both times fantastic even rectified my mistake
23 March 2026
Reply from Etech Mobility UK
Thank you so much for your kind review!
We’re really pleased to hear that both of your experiences with us have been fantastic, and that we could quickly sort things out when a mistake happened. That’s exactly the kind of support we aim to provide.
We hope you continue to enjoy your Freedom Pro ST, and thank you again for choosing us — we truly appreciate your support.
Finally, I have a wheelchair I'm happy with that actually works!
Finally, I have a wheelchair I'm happy with that actually works!
Jethro was excellent in terms of sales & explaining everything I needed to know before purchasing the wheelchair. He certainly wasn't rushing me to get a quick sale & it was a joy to speak with him.
I've finally been able to use the wheelchair on a fairly long jaunt, with a few stops and starts along the way for appointments. I ended up going 7 miles mostly using number 4 in terms of power. That is a decent walking pace & a few men, who were clearly walking quickly struggled to keep up with me at that level. I also headed through the woods, around a lake and through muddy & very uneven terrain, with a lot of undersoil branches that would kill off most powerchairs & steps, that I know from experience, would have forced me to be pushed or lifted over. No problem at all for this Wide-Seat Freedom Pro ST × 1
I ended up going up quite a few fairly steep banks without any problems & when I arrived home the chair still has two power lights on so is good for another few miles on top.
I'm extremely happy with this chair & the aftercare I've received from Etech. I had an absolute nightmare with CareCo & am pleased I eventually found this wheelchair & a company who clearly does care & doesn't just make it part of their name & leave it at that! Excellent! Thanks you
20 March 2026
Reply from Etech Mobility UK
Thank you so much for such an incredible and detailed review!
We’re genuinely delighted to hear that you’ve finally found a wheelchair you’re truly happy with. Knowing it’s performing so well across a full 7-mile day, including woods, uneven terrain, slopes, and even steps, is fantastic to hear. That’s exactly the kind of real-world performance we aim to deliver.
Your feedback about Jethro will mean a lot to him. He’ll be really pleased to know that his honest, unpressured approach helped you feel confident in your decision. That’s exactly how we believe the experience should be.
It’s also great to hear how impressed you are with the range and power, especially still having charge left after such a demanding journey. That kind of reliability makes all the difference day to day.
Most importantly, hearing that you feel supported and well looked after with our aftercare truly means everything to us.
Thank you again for your kind words, your trust, and for choosing us. We’re always here if you need anything at all.
Reply from Etech Mobility UK
Thanks for your kind words!
Best buying experience from this…
Best buying experience from this supplier, kept me informed from receipts of order to delivery. Wheel chair exceeded may expectations , so purchased spare battery which was delivered with 3 working days. Had the power plus chair for over a month can’t fault it.
23 March 2026
Reply from Etech Mobility UK
Thank you so much for your fantastic review!
We’re delighted to hear that your whole buying experience went so smoothly, from ordering right through to delivery. Keeping you informed every step of the way is really important to us, so it’s great to know that it made a difference.
It’s even better to hear that your Freedom Pro ST has exceeded your expectations and that you’re still enjoying it after a month of use. We’re also glad the spare battery arrived quickly and is helping you get even more out of your chair.
Thank you again for your kind words and for choosing us — we truly appreciate your support.
He went above and beyond to help!
I arrived on a Saturday thinking they were open. The guy was so lovely and helped me even though it was meant to be closed. He was there to help a lady that had arranged to get some help herself.
I was so grateful that he didn’t turn us away. He did everything he could to help me find what I was looking for.
He let me try one of the chairs so I knew how to steer it before I bought one.
He was so very helpful. He was so concerned about not having his suit on and just casual gear on bless him. I wasn’t bothered that he wasn’t wearing it. He just wanted to make a good impression. He definitely did, even without a suit on.
He went above and beyond to help me find what I wanted, went though lots of different options and I couldn’t have been more grateful.
I bought my electric wheelchair and I’m over the moon with it. Thanks x
21 March 2026
Reply from Etech Mobility UK
Thank you so much for such a heartfelt and detailed review!
We’re truly grateful you took the time to share this. It means a lot to hear that, even on a day we weren’t officially open, our team still made the effort to help and ensure you had a positive experience. That level of care and willingness to go the extra mile is exactly what we strive for.
Your kind words about the team member will mean a great deal to him. He’ll be so pleased to know that his effort, care, and genuine desire to help made such a strong impression — suit or no suit!
We’re also really glad you were able to try the chair, explore different options, and leave feeling confident in your choice. Hearing that you’re over the moon with your Freedom Pro ST is exactly what we hope for every customer.
Thank you again for your kindness and support — it truly means a lot to the whole team!
I now feel confident in my new chair…
I now feel confident in my new chair from ETech. It’s more robust so I feel I don’t have to be wary when approaching a slight incline. This chair has restored my faith in Powerchairs as I’m confident going out now. Now we just have to figure a way to stop the idiots who park across a dropped kerb
29 March 2026
Unprompted review
Reply from Etech Mobility UK
Thank you so much for your lovely review!
We’re really pleased to hear that your Freedom Pro ST has given you that confidence back. Feeling secure on slight inclines and not having to second-guess every surface makes such a difference, so it’s great to know the chair is delivering on that.
Hearing that it’s restored your faith in powerchairs and helped you feel more confident getting out and about is exactly what we hope for — that independence and peace of mind are everything.
And yes… if only we could solve the dropped kerb parking problem too!
Thank you again for your kind words and for choosing us — we truly appreciate it.
flexible and stable
Wheelchair is stable, able to cope with lips on doors, and flexible and easy to control. Note that the joystick numbers relate to power not speed. Speed is controlled by how far you move the joystick so unless you need power to get over a bump or cope with a camber then use low power. The joystick is then more sensitive and there is less jerking, making the chair easy to control, especially indoors with tight spaces. Well delivered and packed, thanks.
16 March 2026
Reply from Etech Mobility UK
Thank you so much for your detailed and helpful review!
We’re really pleased to hear that you’re finding the LiteMax 2 stable, easy to control, and capable of handling everyday obstacles like door thresholds. Your explanation of how the joystick works is spot on and incredibly useful for other users — especially the distinction between power settings and actual speed control.
That tip about using lower power for smoother, more precise control indoors is a great insight and will definitely help others get the best experience from their chair.
We’re also glad to hear everything arrived well packaged and delivered smoothly.
Thank you again for taking the time to share your experience — it’s truly appreciated.
Love it after an initial issue
I got my delivery and there was an obvious problem so I called and got my folding scooter replaced now I have the new one without damage I’m so excited to try it out today. The gentleman on the phone sorted it quickly and was so polite I’d recommend this company as there customer service was great for me nothing was an issue and next day resolution was offered but I was busy so they accommodated me I’m a very happy customer
20 March 2026
Reply from Etech Mobility UK
Thank you so much for your lovely review!
We’re really pleased to hear that, although there was an issue with the initial delivery, our team was able to resolve it quickly and get a replacement arranged to suit your schedule. Making things right as smoothly as possible is exactly what we aim for.
It’s great to know the support you received over the phone made a positive difference, and that you’re now excited to get out and try your Phantom.
Thank you again for your kind words and recommendation — it truly means a lot to us. We hope you enjoy using it, and we’re always here if you need anything.
Booked an Appointment at Birmingham…
Booked an Appointment at Birmingham Branch ( Well Worth it) My Wife was able to test the Powered Wheelchairs & Easily Found One She was Happy With.
The Staff were Great, explaining Everything in Detail.
We Couldn’t Recommend Them Highly Enough .
We were assured of Back up for Servicing in the Future Too.
11 February 2026
Reply from Etech Mobility UK
Thank you so much for your wonderful review!
We’re really pleased to hear that booking an appointment at our Birmingham showroom was worthwhile and that your wife was able to test different powered wheelchairs and find one she was happy with. That hands-on experience can make all the difference.
It’s great to know the team took the time to explain everything clearly and that you felt confident in your choice. We’re also glad the reassurance around future servicing and support gave you added peace of mind.
Thank you again for your recommendation and for choosing us. We truly appreciate your support and are always here if you need anything.
As always they actually care great care and support
As always they actually care! Even for small purchases
19 March 2026
Reply from Etech Mobility UK
Thank you so much for your kind words!
We’re really pleased to hear that you feel we care, no matter the size of the purchase. That’s exactly how we believe it should be. Every customer matters to us.
Thank you again for your continued support.
Easy to order
Easy to order. I have yet to use my chair consistently but it seams to be well built and easy to use.
19 March 2026
Reply from Etech Mobility UK
Thank you for your review!
We’re really pleased to hear that ordering was easy and that your Freedom Pro AF feels well-built and easy to use so far. Once you’ve had a chance to use it more regularly, we hope it continues to meet your expectations.
If you have any questions as you get more familiar with it, please don’t hesitate to get in touch.
So easy to order
So easy to order, arrived the next day, customer service was great when I called with a question
12 March 2026
Reply from Etech Mobility UK
Thank you so much for your kind review!
We’re really pleased to hear that ordering was easy, delivery was next day, and that our customer service team could help when you had a question. That’s exactly the experience we aim to provide.
We hope you continue to enjoy your Voyager 185, and thank you again for taking the time to share your feedback.
Hi you have been very good in keep in…
Hi you have been very good in keep in touch with your e mails and letting me know about your services and products thank you MrsSuzanne Jane Wright
25 March 2026
Reply from Etech Mobility UK
Thank you so much for your kind message, Mrs Suzanne Jane Wright!
We’re really pleased to hear that you’ve found our emails helpful and that you feel well informed about our services and products. Staying in touch and keeping our customers updated is something we always aim to do well.
We hope you continue to enjoy your Freedom Pro ST, and if you ever need anything at all, we’re always here to help.
Reply from Etech Mobility UK
Thank you for your review!
We’re really pleased to hear that everything arrived on time.
If there’s anything more we can do to make your experience even better, please don’t hesitate to let us know. And if everything continues to meet your expectations, we’d of course be delighted if you felt it deserved that fifth star.
Always ready
Always ready, helpful with any issues you have. I feel confident when dealing with this company.
23 March 2026
Reply from Etech Mobility UK
Thank you so much for your kind words!
We’re really pleased to hear that you feel confident dealing with us and that our team has been helpful whenever you’ve needed support. That trust means a lot to us.
Thank you again for taking the time to share your experience — we truly appreciate it, and we’re always here to help.
Excellent delivery
Delivery was on time and the item was very well packed. Virtually no assembly was required.
18 March 2026
Reply from Etech Mobility UK
Thank you for your kind review!
We’re really pleased to hear that your portable car boot hoist arrived on time, was well packaged, and required very little assembly. Making things as simple and convenient as possible is exactly what we aim for.
Thank you again for choosing us and for taking the time to share your feedback.
Delivery was good
Delivery was good, the rollator was easy to assemble as all parts were numbered. I am pleased with the rollator as it makes it safer for me to get me around. Thank you jackie
19 March 2026
Reply from Etech Mobility UK
Thank you so much for your lovely review, Jackie!
We’re really pleased to hear that the delivery went well and that the Vera Rollator was easy to assemble with the numbered parts. It’s great to know it’s helping you get around more safely — that’s exactly what it’s designed for.
Thank you again for your kind words and for choosing us. We truly appreciate your support.
good product
good product. works well. would suggest on/off switch be located to more accessable place not easy to access.
5 March 2026
Reply from Etech Mobility UK
Thank you for your feedback!
We’re really pleased to hear that the product is working well for you. We also appreciate your suggestion regarding the on/off switch — that’s very helpful feedback and something we will pass on to our product team as we continue to improve usability.
Thank you again for taking the time to share your experience — it’s truly appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.