Esslab are a fantastic partner to work with and consistently go above and beyond to support their customers. Recently, they received an enquiry for consumables outside of their range, and rather tha... See more
Company replied
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We had a non standard problem, important and urgent which required research by Esslab to give us the solution. After discussions, Chris @ Esslab gave me a list of products using in stock components... See more
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We, Medtech General Trading dealing with Esslab as a Distributor in UAE and we are getting good support from their customer services and quick response from their Sales and Export Division Ms.Karo... See more
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I always get quick responses to my inquiries. As a B2B client i am grateful to the discounts given on particular brands. Overall am satisfied with my dealings with Esslab. #KAROLINA, Owen, Theresa... See more
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Company details
Written by the company
With over four decades of industry experience, ESSLAB has built a reputation as a trusted supplier of Certified Reference Materials, Instrumentation and Consumables. Our independence & expertise means that we have the capability to supply the latest high quality products which represent the best value & choice to all our customers. We have established long-standing relationships with industry-leading suppliers who share our commitment to quality and innovation. By working closely with Inorganic Ventures, Hamilton, Macherey-Nagel, OHAUS, and other renowned manufacturers, we can bring you the latest advancements in laboratory technology and ensure that you have access to the most reliable products on the market. Customer satisfaction is at the core of everything we do. We strive to exceed your expectations by providing technical expertise, exceptional customer service, and prompt support at every stage of your journey with us. Our knowledgeable customer service team is always ready to assist you with product enquiries, technical questions, and order processing, ensuring a seamless experience when you choose ESSLAB as your laboratory supplier.
Contact info
356-358 Prince Avenue, SS0 0NF, Westcliff-on-Sea, United Kingdom
- 01702 555577
- sales@esslab.com
- esslab.com
4.8
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I bought a lab chemical. Fast delivery
I bought some test solution - artificial sweat
The order process was simple and I was informed about delivery and received updates along with the paperwork I had requested.
It arrived sooner than originally forecast which I was very happy about.
9 April 2025
Reply from ESSLAB
Thank you for your positive review! We are pleased you are satisfied with the service you received from the ESSLAB team. We look forward to working with you again in the future! 🙂
I received service report on day visit…
I received service report on day visit was performed. It saved me having to wait and spending time requesting document.
11 April 2025
Reply from ESSLAB
Thank you for your kind review! We are pleased you are satisfied with the service you received from the ESSLAB team 🙂
Quality Service
The service I received from Esslab was excellent. From the moment my order was received, I was kept up to date with the progress of the items ordered. There was no delay from order to placement to shipping and the items were securely packaged.
31 March 2025
Reply from ESSLAB
Thank you so much for your kind review! We are thrilled you are happy with the service you received from the ESSLAB team! We look forward to working with you again in the future 🙂
High quality and quick delivery
Quick delivery, high quality products. Definitely will buy in the future products again.
2 April 2025
Reply from ESSLAB
Thank you for your positive review! We are thrilled you are happy with the products you purchased from ESSLAB. We look forward to working with you again in the future! 🙂
Excellent and friendly team
Excellent and friendly team. Fast responses and very helpful. Parts arrived quickly. Thank you Nathan, you're a Legend!
17 February 2025
Reply from ESSLAB
Thank you for your kind review! We are thrilled you are happy with the service you received from the ESSLAB team and your account manager, Nathan! We look forward to working with you again soon ☺️
Brilliant Company and Service
We went to Esslabs for pipette training led by Chris Wood and Nathan Blades and it more than exceeded expectations. Even if you think you are familiar with pipetting technique or calibration, I would advise learning good pipetting practise from them. Judy and team are very accommodating and will help tailor the training to meet your requirements. They also offered comprehensive training about weighing balance calibration and other liquid handling equipment. If you prefer not to do calibrations yourselves, they offer very rigorous servicing. I've seen it in person and can attest to their care and professionalism that will give peace of mind. Esslabs is well known for its wide range of consumables, reagents and equipment, and I cannot recommend enough going with them for scientific enquiries. They are also partnered with several reputable companies and have the expertise and drive to match you with what you would need. They are a friendly, sincere company, so don't hesitate to get in touch!
19 March 2025
Unprompted review
Reply from ESSLAB
Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear that your pipette training with Chris Wood and Nathan Blades exceeded expectations.
Ensuring best practices in pipetting technique, calibration, and liquid handling is something we’re passionate about here at ESSLAB, so it’s wonderful to know you found the training valuable!
Thank you for recommending ESSLAB —we truly appreciate your support and look forward to working with you again in the future! ☺️
Reliable and Lightning Fast Communication
Karolina Perek is the quickest and most reliable sales manager I’ve had the pleasure of working with.
27 March 2025
Unprompted review
Reply from ESSLAB
We are thrilled you are happy with the service you received from your account manager Karolina! We look forward to working with you again in the future! ☺️
Great Experience
Very smooth communication skills. Communication, payment and delivery process was all smooth.
Thank you Esslab
7 February 2025
Reply from ESSLAB
Thank you so much for your kind words! We are thrilled that you are happy with the service you received from the ESSLAB team! We look forward to working with you again soon! 🙂
best team and support from team ESSLAB…
best team and support from team ESSLAB is amazing
4 February 2025
Reply from ESSLAB
Thank you so much for your kind review! We are thrilled you are happy with the support you received from the ESSLAB team! ☺️
Reply from ESSLAB
Thank you for your kind words! We are happy you are satisfied with the service you received from the ESSLAB team. We look forward to working with you again! 😊
Excellent company and service
I cannot fault the service we have had from this Company and Mason, our account manager. They are always professional, helpful and always available to sort out any issues in a speedy manner. Our relationship with Esslab goes back many years and hopefully will continue for many years.
5 February 2025
Unprompted review
Reply from ESSLAB
Thank you for your positive feedback! We are thrilled you are happy with the service you received from your account manager Mason and the ESSLAB team! 🙂 We are grateful for your business and look forward to working with you more in the future!
complete aasistance through our…
complete aasistance through our purchase and goods delivery is completely appreciatable...fabulous.. thank you
19 December 2024
Reply from ESSLAB
Dear Auric Hub, Thank you for taking the time to provide feedback on your experience, this is very much appreciated and we look forward to working with you in future.
Great experience working with Esslab…
Great experience working with Esslab team. Professional approach from team is really great.
28 January 2025
Unprompted review
Reply from ESSLAB
Thank you for your positive feedback, our sales team work very hard to meet our customers expectations throughout the purchase process and I'm delighted on this occasion you have taken the time to recognise this.
You have failed to deĺiver my order in…
Thank you for the feedback.Very satisfying way of receiving and responding to customer's feedback.looking forward to work with you more.
17 December 2024
Reply from ESSLAB
Dear Idali Investments, please accept our sincere apologies for the additional delay in delivering your order and any adverse impact this has had on your companies reputation. The manufacturer of your product was closed at the end of December which resulted in the initial 2 week delay. This was further curtailed when our normal courier was not able to deliver hazardous goods to your location. I have checked this morning and your order left the UK on Friday and is schedule to arrive early this week. In line with our quality management system, we have reviewed our internal processes to ensure delivery lead times are communicated more effectively in future and account for holidays and potential delays.
i ordered some standard before…
i ordered some standard before christmas, was given an ETA of 16th of january which was already not the fastest... when i tracked my order at the end of january, i was given a new ETA of mid february! nobody warned me, i had to chase.
10 December 2024
Reply from ESSLAB
Thank you for your feedback. We sincerely apologise for the delay and lack of communication regarding your order. We understand how frustrating this must have been and are continuously working on improving both our lead times and proactive updates. Your feedback is invaluable in helping us improve.
Reply from ESSLAB
Thank you for your positive review! We are thrilled you are happy with the service you received from the ESSLAB team 😊
Great customer service
ESSLAB provide a variety of options and their customer service is incredibly helpful.
13 December 2024
Unprompted review
Reply from ESSLAB
Thank you for your positive review! We are thrilled you are satisfied with the service you received from the ESSLAB team!
"Metals Mix"
You sourced a chemical mix that I could not obtain in the UK, and arranged to deliver it well before the date that I need it for taught practicals, keeping me informed and prompting me when to (optimally) place my order.
The item ('Metals Mix') arrived in good time, and will allow us to continue to run that practical for at least the next 5 years.
25 October 2024
Reply from ESSLAB
Thank you so much for your kind review! We're thrilled to hear that we could help you source the 'Metals Mix' and ensure it arrived in good time for your practicals. We look forward to working with you again in the future! 😊
Reply from ESSLAB
Thank you for your positive review! We are pleased you are happy with the service you received from the ESSLAB team.
Great company to work with
Great company to work with. They have a brilliant customer service, dealing with the queries and purchases quickly and effectively.
11 October 2024
Reply from ESSLAB
Thank you for your kind words! We are thrilled you are pleased with the service you received from the ESSLAB team. We appreciate your business and look forward to working with you again in the near future 😊
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