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Holafly Reviews 97,259

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 15,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and ease of use across multiple countries, often highlighting the uninterrupted coverage and excellent data speeds. Many users found the installation and activation process straightforward, even for those less tech-savvy, and appreciated being connected immediately upon arrival without needing local SIM cards. The staff and customer service are frequently commended for their helpfulness, patience, and professionalism in resolving issues and providing clear instructions. However, some people mentioned experiencing very slow internet speeds, despite promises of higher rates, and found the customer service unhelpful or difficult to reach, sometimes getting stuck with chatbots. A few other people also felt that the process of sharing internet with other devices could be improved, and some had issues with eSIMs not working initially or encountering difficulties with support agents.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising its reliability and ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use, installation, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and efficiency in... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Website

Clients share ambiguous opinions on website functionality and connection quality. Many reviewers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 1st time using an eSim. Although had to look through different pages to set my Android phone, once there, it was very easy to identify connectivity. Only had to switch to my physical SIM car... See more

Rated 5 out of 5 stars

I’ve used several eSIM cards over the years. Holafly is by far the best for unlimited data, reliability, and ease of use. Instructions for first time users to install are clearly broken down into easy... See more

Rated 5 out of 5 stars

Good reliable data signal, even in the middle of a South African game reserve. I used Holafly in China and was really pleased with the service. Loading the eSIM was relatively straightforward but it w... See more

Rated 5 out of 5 stars

I had an issue where my in-laws were out of the country and they were having difficulties with their eSIM. Sometimes technology gets the better of the older generations. Can be very scary for them. I... See more


Company details

  1. #1 of 7 best companies in Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Easy Setup, Great Coverage, and Peace of Mind

I used a Holafly eSIM during my recent trip around Europe, and it exceeded my expectations. The installation and activation process were incredibly easy, even for someone who isn’t particularly tech-savvy.

The signal was excellent throughout my trip, and I had reliable internet wherever I went. It made navigating new cities, booking transportation, and staying connected with family and friends completely stress-free.

One of the things I appreciated most was being connected as soon as I arrived, without having to look for local SIM cards or deal with roaming charges. Everything worked exactly as advertised.

I would definitely recommend Holafly to anyone traveling internationally and will gladly use it again on my future trips.

13 June 2026
Rated 5 out of 5 stars

Simple and easy

Simple and easy, never had an issue with this company on any trip and very reasonable price wise. Will continue to use this company.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

Frustrating that I had to speak to an…

Frustrating that I had to speak to an advisor to sort out what should be a straightforward transaction. However once I did speak to Andrea they were helpful and patient and looked though all options to ensure that my eSIM was activated and ready for our trip

14 June 2026
Rated 5 out of 5 stars

Saved my trip to Japan!

Having the eSIM madre my trip so much easier! The data and speed was reliable throughout the 2 weeks I was in Japan, and sometimes it was even better than WiFi on trains or airports. Fully recommend it!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Good reliable data signal

Good reliable data signal, even in the middle of a South African game reserve. I used Holafly in China and was really pleased with the service. Loading the eSIM was relatively straightforward but it wasn’t always clear to me what line I could use for voice calls. Maybe it’s just me and you are supposed to use, say, WhatsApp for those. Otherwise great experience.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The service agent who helped me with my request, Larissa, was very helpful and quick to find a solution that works perfectly for my data needs on an upcoming trip.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Great eSim service

Great eSim service. I have used them twice, travelling from Ireland to the USA last year and to Canada this year.
Great value for the unlimited data. Very easy to purchase online and very easy to follow the instructions to install and activate the eSim.
Will use them again and would recommend to others.

13 June 2026
Rated 5 out of 5 stars

E-sim simplicity

I can take the esim plan out fo rthe exact period I am travelling. I had a layover and was able to buy a sim for 1 day ... worked like clockwork when I arrived at the airport

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Roaming wherever in the world, with peace of mind

Easy app to select the country and your needs. Then you just need to install the eSIM and you are on.
Had full time fast data, utilising the strongest network available.

12 June 2026
Holafly logo

Reply from Holafly

Hello Marco, this is Adraine from Holafly. Thank you for your wonderful feedback! We are so glad to hear that our app made it simple to find a plan for your needs and get online instantly. It's great to know you experienced fast data throughout your trip by automatically linking to the strongest local networks. Safe travels on your next journey, and thank you for your support! Best regards, Adraine Harris, Customer Care Specialist.

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