Banner for Holafly

Holafly Reviews 97,097

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 15,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to purchase, set up, and activate, with many noting its reliability and excellent reception during their travels. The user experience is frequently praised for being seamless, providing consistent and fast data access, making it a preferred choice for international travel. Reviewers also highlight the exceptional customer service and staff, with many appreciating the prompt, professional, and empathetic assistance received from individuals who effectively resolve issues. However, some customers experienced difficulties with the website and initial customer support interactions, describing them as unhelpful or bot-like, which led to frustration and a negative change in their view of the service. A few other people also felt that the internet speed was occasionally slow, making some calls challenging, and some reported issues with their original eSIM being removed.

What people talk about most

Service

People report positive experiences with service, often highlighting its reliability, ease of use, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often quick,... See more

Website

Consumers find the website experience to be ambiguous, with many praising its ease of purchase and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Holafly was easy to purchase with the selected countries being USA,Canada & Mexico ( only required the first 2). Easily setup and once landed the data come into effect. Worked throughout my trip wi... See more

Rated 5 out of 5 stars

I was unsure about switching esims and being charged from my local carrier or being charged extra from Holafly when using my phone but everything went very smoothly with no extra charges. 3 phones wer... See more

Rated 5 out of 5 stars

I've used other eSIMS in the past. Holafly is my preferred eSIM now because my experience with them during my trip to China was great. I was able to access my social media accounts even inside the tou... See more

Rated 5 out of 5 stars

Pretty easy to use. Having never used an eSIM before, I thought I’d need to be using a different phone number but this was not the case. It was more convenient to use than my EE account which not only... See more


Company details

  1. #1 of 7 best companies in Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Reliable, easy to set up, resolves network connection when changing from one country to another. Great service!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

I used Holafly on my recent trip to Italy and will use it on my next trips to Scotland, Mexico and Portugal!

I used Holafly on my recent trip to Italy. My phone was not working correctly on my plan's international roaming and because I was the person responsible for all of our reservations and touring, I needed reliable internet access without wifi. So I ordered, installed the eSim, and started using Holafly immediately. It was so easy, I plan to use it for my next three international trips!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I used to work in a technical support…

I used to work in a technical support representative from a different company so i have a basic knowledge on how this works with all the troubleshooting needs to be done
And all the agents that assist me gave it their all and did what is needed to be done until they fix my problem so i am very happy with the result

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Extrem easy to book and manage

Extrem easy to book and manage. The price was far better then what my home service provider Offered. Installation and and a clarification with the support only took Max 5 min! All worked immediately and I was very satisfied with the connection.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth it

I had no difficulties with it at all and it worked amazing. It was easy to use and easy to understand. I definitely would recommend it.

10 June 2026
Rated 5 out of 5 stars

I've never purchased an eSim before

I've never purchased an eSim before, I was nervous, but I took the plunge, so so happy I did, I'd previously bought extra Roaming, but always seemed to run out of days or data, so happy I did, printed off the QR code, scanned it at the airport, activated on landing and BINGO! Seamless, easy to load I had no worries all holiday, 10/10 from me, I'm off on another trip next month and Holafly will certainly be reloaded onto my phone. 👏👏👏

12 June 2026
Rated 5 out of 5 stars

Excellent eSIM for Mexico

Used as a data sim in Maya Riviera in Mexico

Worked as expected, with decent speeds available.

I needed a VAT invoice, but it wouldn’t accept a UK post code. Ended up having to use an American “Zip Code” to get the invoice after getting no sense from what seemed to be a AI customer services bot!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

After a little research opted for this…

After a little research opted for this service over another well known brand of e-Sim for a 14-day trip to Japan. There are quite specific instructions both before you leave (to install) and when you land (to activate) but happy to report that by paying attention to the detailed steps I did not require the customer support though it was good to know it was there if I needed it. I have to say overall I was impressed as the data service never degraded, we had to turn off and on our phones a couple of times whilst in Japan but that was nothing major and probably more to do with load on cell towers considering there are millions of cellphone users in Tokyo and Osaka. I did go off into the wilderness for a couple of days and was pleased to see the network automatically switched from SoftBank to AU dependant on which was the stronger service. Overall totally dependable, good value for money and would use again wherever in the world
we find ourselves next!

27 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look