eSewa Nepal Reviews 

Very disappointing customer support experience. I have tried contacting the support team through both their live chat and Instagram, but it has been more than a month and I still haven’t received any response.

Being ignored for such a long time is frustrating, especially when you need assistance. Customer service should be more responsive and reliable. Unfortunately, based on my experience, I cannot recommend their support.

Very poor service there is no response from customer support. My kyc verification is pending as I submitted all my correct document but it says the document been used already and I did screenshot of the issue and raise support from customer service but there are no body working on customer support. Very unsatisfy and disappointed

Most of the time,when I try to send money from esewa to bank,it show unable to send money to bank.Even most of the times, Server is not working while paying or send money to other user.they must focus on fixing these issues.

one of the scammer wallet

0 star don’t use if you are NRN they will allow you to load money from overseas bank and won’t allow you to use it. When you contact their customer service it’s very slow, won’t answer your questions, KYC verification process is useless provided all relevant documents yet they are not letting me to use my funds.

Very poor and late customer service and customer service representative needs to urge your customer to use esewa rather they don’t care whether you use it or not. I was just told so by one of your representative. Esewa as a company needs to put their customer first.

It doesn’t work when you need stupid service.

ts user-friendly interface and broad range of services make it accessible and easy to navigate, even for first-time users.

However, the app does face performance issues during periods of high traffic. I have often experienced lag, and in some cases, the application becomes unresponsive or crashes entirely. These disruptions can be particularly frustrating when attempting to make time-sensitive payments, as transactions may fail or be delayed.

While the app performs well during off-peak hours, its reliability during peak usage times remains a concern. Addressing these technical limitations—particularly the lag and system instability—would greatly enhance the overall user experience.

Well, one of my transactions was done twice. There is no way I could have mistakenly done that as it was 3 hours after the initial transaction. I filed a complaint on the app, I received no calls neither did the recipient who had received the amount twice. When I opened the app the next day to see if they had seen my complaint, it was reported as solved and they had written to talk with the receiver on the remarks section. When I did, the recipient of the money had received no calls or messages regarding that. Thankfully they were kind and returned me my money. Worst service!!!

I’d give it a zero if I could. Do not download or use this app, especially if you’re a foreigner or NRN. After you’ve transferred the funds, they’ll tell you your KYC has not been approved. Customer service is non existence. Claim to get back within 48 hours but it’s been weeks and months and still haven’t heard anything back. Full of scammers, thieves and leeches.

On 27 December I had made a transaction through esewa, but showed an error, whereas my esewa got deductions. Since the vendor didn't receive amount, I had to repay the same amount. Since it was Friday and following Saturday and new year time got me distracted. However I went to my bank and they told me to claim dispute, I submitted the request with all correct details. They told me it might take time and eventually I did not get my money back. I got busy due to my personal reasons, then I went to the bank again on 23 Jan ( almost a month). They told me the ticket updates request was successful. And they suggested me to call esewa's customer support. I did talk to their CSD. They told me to send all the records of my online transaction from the day till this day (23 Jan). Now on 24 Jan I received an email which I got to follow up on 27 Jan only. And the email reads " the transaction has been successfully updated in the receivers esewa wallet ( 9813******) whereas my number was totally different. I called them this morning and asked there is a mistake. Now the CSD did not say anything on solving this confusion by themselves and just give me my money back without further stress, but directed that I should be the one to call this number and ask money back and explain this. This is totally disappointing, and had to give the review. Now you all must be thinking that the amount should have been quite significant, but I am being stressed for only Rs. 1240 ladies and gentlemen. How difficult is it to get this solved?

Just another company with more market share controlling money and taking benefits of Government connection and Monopoly. Charging in every small and big transaction, even within their ecosystem, this is straight fraud.
Kind of legal scammers. I won't suggest to use this. IMEpay is good but got less support and services. Even Khalti is same but Khalti is slightly better and got almost all services eSewa offers. So, better make Khalti the priority like me.

my KYC verification pending for almost 8 months now, being a foreigner, I provided all my documents, still got rejected. Also there are only a few countries to be selected on the country list, cannot even type there. Another issue is for females with hijab , the photo requires ears to be shown which is impossible. so frustrated. These aps must be done for everyone to be used easily. irrespective of culture/country.

I am beyond frustrated with eSewa's customer service. Despite providing all the required documents, including our company PAN certificate and confirming that the account balance is zero, the support team keeps repeating the same generic instructions—'KYC form should be done, account balance should be zero'—without addressing the real issue. I’ve explained multiple times that the former employee who created this account already has a personal eSewa account with their KYC, and the same KYC cannot be used for two accounts. It's baffling that this simple point cannot be understood, no matter how clearly I explain it.

What’s even worse is their complete inability to handle queries efficiently. Either they don’t read my messages properly, or they don’t understand basic customer concerns. The lack of accountability, slow responses, and repetitive, unhelpful replies make this app feel like a joke. This isn’t how a professional service should function.

Frankly, I use every digital wallet app available in Nepal, and IME Pay is leagues ahead of eSewa in terms of service quality, promotions, and user experience. Their offers and customer support are far superior. If not for the slight savings on bank account transactions, I would’ve stopped using eSewa entirely.

If you can’t resolve a straightforward issue like this after multiple explanations and proper documentation, how can anyone trust you for more complex needs? If required, I can even provide the ticket number, but my experience has been nothing short of a nightmare. This is hands down the worst experience I’ve had with a digital wallet app in Nepal. Highly disappointed!

Beware of eSewa! 😡

I’ve had the worst experience with eSewa customer support—it's beyond frustrating and honestly shocking how bad their service is. After spending hours on the phone (I even called 10 times in one evening!) trying to resolve a simple issue with my account, I still haven't received any proper assistance. I’ve tried everything: submitting a photo of my French passport, offering video calls to verify my identity, and explaining that the passport’s anti-fraud design makes it impossible to submit a "clear" photo, as they requested. Yet, all I’ve gotten are generic responses and zero effort to actually help me.

I even documented everything and provided proof, but eSewa continues to ignore my requests for a manager and refuses to find a reasonable solution. I’ve been left with no choice but to escalate the matter, and I am seriously considering taking legal action at this point. I can’t believe a company would treat its customers this way.

If you’re thinking of using eSewa, think twice. The lack of support, refusal to solve problems, and outright negligence make them a nightmare to deal with. Stay away, save yourself the headache, and go with a service that actually cares about its customers.

#eSewaFail #CustomerSupportNightmare #AvoideSewa #TerribleService #Frustrated

Mero I'd verify vhako xainw

Third Class Support. You Guys don’t deserves a single star..👎

If there is 0 start I would give 0 star, they block my money saying your kyc is not verified and on asking if kyc is not verified why did you accept money , they said it is like that we can accept but you cannot make payment since your kyc is not verified, just I suggest never use Esewa use bank directly. And upon asking so if I cannot verify my kyc what will you do they said that money will remain in Esewa account seriously they don't have to say that, so actually they are scammer and dear customer be alert.

Worst Experience, as I am Nepali living abroad for more than 10 years and came to Nepal and was excited to see the phone pay and eSewa services which is more better than most countries right now, but I tried to put money in Esewa, not knowing there was a limit, I loaded Nrs 1,40,000 which blocked the account. Asked for help from the service providers they left me hanging for 3 days when I needed the money for travel and expenditures. Worst Experience. worst service.

As long as if it's working fine then everything is ok. But when you get any issue related to payment. They really bother you that much ki " xod yar bhad ma jawos tyo paisa"

It has monopoly that why he doesn't even care customers problems. They have mindset of " Ta bhad ma jaaa ta jasto hazar customers lose gare ni baal matlab xoin hamilai