Escreo Reviews 63

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Very poor experience, product contains isocyantes and this was not pointed out in fact hidden. Not suitable for home use.

Rated 5 out of 5 stars

Used the paint to renovate the bedrooms of my nephews (3 & 6 years old), who tend to be future artists - not. My hypochondriac sister did not want builders, painters or any of that sort in the house... See more

Company replied

Rated 5 out of 5 stars

We ran into some issues with the first installation and a dropped spray bottle. I must say I've been well impressed with their customer service! Replaced the dropped spray bottle and send us more pain... See more

Company replied

Rated 1 out of 5 stars

I ordered my Whiteboard paint from Escreo, after speaking on the phone to the rep to try and ensure there was a delivery within the week. I understood with the Covid-19 the 3day delivery could be a... See more

Company replied

Company details

  1. Conference and Meeting Room Service

Information provided by various external sources

ESCREO helps people express easily and collaborate more effectively together in a team. We achieve that by transforming the office space - we produce whiteboard paint that turns any wall into a new-generation whiteboard.


Contact info

3.4

Average

TrustScore 3.5 out of 5

63 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great customer service above all

Great customer service above all. I had issue with my order and I was resolved quickly. Ordered magnetic whiteboard paint set. Works super well for few weeks now. Highly recommended!

5 July 2020
Unprompted review
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Reply from Escreo

Dear Marcin, thank you for the honest feedback. We appreciate it. We are working to make the logistics process as smooth as possible - we have room to improve.
Keep creating,
Elena

Rated 4 out of 5 stars

Good wall. Tools could be better

The wall once completed is good. The only issue is the white paint is running short. The roller sleeves absorb lot of the paint. The roller sleeves are also in poor quality. I had to buy some more to complete the job. It would be better to have some spare ones.

25 June 2020
Unprompted review
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Reply from Escreo

Dear Hongda, thank you for the feedback. We understand the issue and we will do our best to change the roller sleeves and provide better user experience.
Stay safe,
ESCREO team

Rated 4 out of 5 stars

Overall I found the experience of…

Overall I found the experience of dealing with ESCREO great and finished product fantastic
There were a couple of issues when ordering in regards to product size and discounts which were being offered in different countries, after a couple of back and forth messages this was resolved, it could have been dealt with better and sooner
Materials arrived very promptly and contained everything I needed, only issue was the instruction sheet given was in a foreign language, youtube helped, very simple application and have to say a finished product beyond my expectations
I would absolutely use again and recommend

18 June 2020
Unprompted review
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Reply from Escreo

Dear Matthew, thank you for the feedback. We will take into account all the issues you mention and make the process and user experience better and faster. Always at your disposal, Elena from ESCREO Team

Rated 5 out of 5 stars

Great product!

We put the board up in our home. It was easy to follow instructions. We learned the hard way that is it very important that the surface is as even as possible otherwise erasing becomes a bit more difficult. So make sure you sand your wall thoroughly!

13 June 2020
Unprompted review
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Reply from Escreo

Dear Revi, thank you for the feedback. We understand your wall may have caused you troubles and we are sorry to hear that. We will take measures to add in our instructions all the necessary instructions to help future customers

Rated 5 out of 5 stars

Awesome product.On time delivery and…

Awesome product.On time delivery and after sale support is tremendous good.My little one has liked this product so much.I recommend this product.

12 May 2020
Unprompted review
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Reply from Escreo

Thank you very much for the nice words :)

Rated 5 out of 5 stars

Really easy to use

Really easy to use, great effect and looks great having a whole wall dedicated to a whiteboard. Pens are really nice aswell.

11 May 2020
Unprompted review
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Reply from Escreo

Thank you for the feedback and review, Harry :)

Rated 1 out of 5 stars

Poor service, poor delivery

I ordered my Whiteboard paint from Escreo, after speaking on the phone to the rep to try and ensure there was a delivery within the week. I understood with the Covid-19 the 3day delivery could be affected. I was assured it would should take 3-5 days max.

I ordered on April 18th and as of today May 8th 3 weeks later no sign of paint.
disappointing.

8 May 2020
Unprompted review
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Reply from Escreo

Dear Mr. Davis,

We are very sorry for what happened with your delivery.

I want to apology for the situation. We shipped your product twice from our London and Sofia warehouse to your Irland address. Unfortuantely you still havent received it. The couriers are not working, and those who work are not working properly and unfortunately we have to take the blame for their shitty work. This is a disgrace, business is going down, we are barely surviving and the few customers that are left can not receive their goods...

:(

I can assure you that we did all we could to have your pack delivered on our side. This is not a practise and as you see your review is the only 1-star we have, because we care to deliver on our promises. Sometime it just can not happen no matter what we do. If there were flights I would have come to personally deliver it to your door.

Dora - the agent that was dealing with your case, did her best too. Even though she received your complain on Saturday, despite that she is working with a decreased salary and on 4 hours only weekdays, tryied to reach both the warehouse and the couriers multiple times.

We have sent you a full refund. We will also not withdraw the shipments and it is possible that if the couriers decide to do their job you will be receceiving your box of Escreo twice.

We really hope that once you have the product you enjpoy it.

Sorry for the long and probably a bit emotional message,

Kind regards and at your service,

Escreo's team

Rated 5 out of 5 stars

Perfect

5 stars and perfect product!

27 April 2020
Unprompted review
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Reply from Escreo

Thank you, Veneta.

Rated 5 out of 5 stars

Great white wall

About the paint: this is a solid robust paint. I ordered magentico paint that works like a magic. Firstly I was so impressed that the box container everything you need to do that paint. Starting from gloves to sandpaper. You don't need to worry especially if you don't do painting for living. I did it myself.

I painted on top of my old whitewall which was not that great as I could not erase the wall properly. Happy to see the results and was able to wipe of everything and it goes back to the clean state.

One word of caution. The paint has a strong smell so be ready for that. And also cover your floor properly as once it's in your floor it is hard to take it off. I made marks because I moved with my shoes from the painting area to other part of the room.

Here is the best bit! People. They have got good team and they want to really help you to get the best results. The team also called me and guided me how to remove paint from the floor and even when initially i had delivery issue. They offered to refund if I was not happy. However, after looking at their generosity I thought I would just stick with my order. Thank you for all your support.

1 April 2020
Unprompted review
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Reply from Escreo

Dear Nishant, thank you for the detailed and honest feedback. We would take into account all your comments and do our best to continue provide the best service we can.

Rated 5 out of 5 stars

Excellent product - awesome kit!

Excellent product, the box that arrived with everything in it! Dustsheet and sanding block, roller and paint brush and nitrite gloves. The box then becomes a paint tray. Very well thought out. Application was good with good coverage. left it for the 3 days specified and now delighted. Lots of very positive comments and the wall cleans up well with no need for the spray cleaner that comes with the pen kits.

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Great product

We order the Escreo cleaning spray, a great product and a great company to deal with

24 February 2020
Unprompted review
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Reply from Escreo

Thank you, Lorraine.

Rated 5 out of 5 stars

Efficient delivery

Efficient delivery, good instructions for application. Works well if used with escreo marker pens.

19 January 2020
Unprompted review
Rated 5 out of 5 stars

The product is great but it's the…

The product is great but it's the customer service which stands out for special mention. A lesson in how to keep customers happy.

10 January 2020
Unprompted review
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Reply from Escreo

Thank you, Tony, for the nice words! We truly put great customer service first and foremost so we are happy you appreciate it!

Rated 5 out of 5 stars

looks great and very professional

Great product and no mess
Have painted this to the boardroom wall and got rid of the rusty old whiteboard we had, now looks clear, sharp and very professional in comparison. Also thank you for the free gift promo of extra cleaning products. Couldn’t speak highly enough of the post sales after care.
Will definitely recommend to others

10 January 2020
Unprompted review
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Reply from Escreo

Dear Javed, thank you so much for the review. Looking forward to continue creating together.

Rated 5 out of 5 stars

Nothing but an excellent experience…

Nothing but an excellent experience from using this paint. While waiting for my paint to arrive I asked some questions to customer support which were answered quickly and in good detail. This made me feel confident about the wall I would be painting and the clear steps I would need to follow to achieve the desired result. After a few days the paint arrived and I got to painting the wall. I had ordered 9 square meters worth of the white board paint and it took me just a few hours to apply the two coats required. The paint had very good coverage and was easy to apply. After then waiting the required time for the paint to dry it has been used everyday extensively for the last couple of weeks with no issues what so ever. The people that are using it are really happy and absolutely love it! Would definitely purchase again and use in my own house, fantastic company!

12 December 2019
Unprompted review
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Reply from Escreo

Thank you , Samuel! It's amazing to receive such thoughtful review. We are always at your disposal and keep writing on the wall!

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