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Company details
Written by the company
E-Scooter Hut is your one-stop destination for premium electric scooters, parts and accessories. Based in the UK, we're passionate about sustainable urban mobility and helping people get around smarter, faster, and cleaner. Join the movement and ride the future with us.
Contact info
United Kingdom
- escooterhut.co.uk@gmail.com
- escooterhut.co.uk
3.4
Average
5 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from E-Scooter Hut
Hi,
Thank you for your feedback. We're sorry to hear that your experience wasn't as smooth as expected.
Regarding the tracking and delivery time, there were some delays recently due to the bank holiday period, which can sometimes affect courier collections and transit times. While we always aim for deliveries to arrive as quickly as possible, external courier delays during these periods can occasionally extend delivery times slightly.
We completely understand how important clear tracking and timely delivery are, and we appreciate you bringing this to our attention. If there's anything further we can help with regarding your order, please feel free to reach out to our support team and we’ll be happy to assist.
Thank you for your patience and for taking the time to leave a review.
Customer support doesnt respond and they scam
Customer support doesnt respond and they take your money and ship your orders to diffrent cities to avoid giving the money back. Do not buy from these guys, unless you want to loose your money ofcourse!
27 January 2026
Unprompted review
Reply from E-Scooter Hut
We’re sorry to hear about your experience and truly regret any frustration this situation has caused. That is certainly not the level of service we aim to provide.
Please be assured that we do not ship orders to incorrect cities intentionally, nor do we withhold refunds unfairly. If there has been an error with your order or delivery address, we would like the opportunity to review and resolve it as quickly as possible.
Our support team responds to all inquiries in the order they are received, and during busy periods there may be slight delays. However, we are committed to making this right. Please contact us directly at escooterhut.co.uk@gmail.com with your order number so we can investigate and assist you promptly.
We appreciate your feedback and the opportunity to address your concerns.
I received the correct product in a…
I received the correct product in a short time! Thank you for that…
4 February 2026
Great Service
Customer service was really helpful and gave me the exact information I needed. Highly recommended
13 November 2025
Unprompted review
Reply from E-Scooter Hut
We appreciate the feedback!
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