Escooter Clinic 

Rang customer service to ask about a part and if they have it in store they said yes they have it in store i go to the store (i live 1.30h away) they tell me they dont have it in store and that they cant do nothing about it i ring customer service 20minutes before they close they dont intreduce themself being rude giving attutide and saying i never rang them asking about the part and hang up on my as they said they going of there shift in 10minutes and that i should ring them the next. I ring them the next day and i asked them why did they say ot was in store when it wasnt and they had remmber that i asked them the question when the day before they denied it i said it will be great if you give me a voucher or a discount as there was an inconvience had to pay for uber for no reason they said they will ring me back same day so i waitied and rang them back they said they will look into it and ring me back same day and it happend on the 27th october and still no answer on the 20th of november dont go to this shop better going on aliexpress very bad store would advise if your traveling from far as they dont have nothing in the storw only bikes/scooters they sell

Ebike was delivered to the wrong address. Someone else is enjoying a free ride.
Still waiting for the phone call or email from Escooter Clinic
It's outrageous.
Second time my ebike was delivered to me and I love it, already done 95miles within a week.

Be warned this company is scamming.
Bought a cable and total was £20.73 including 24hr p&p.
1 week passed and not received, emailed and called and said was waiting on item & said was a pre-order although was in stock on website. They said can refund minus 10% handling fee.
Finally got a refund of £12 and said postage is non refundable.
Don't fall for these scammers.

Awful company to deal with. The product I received wasn’t suitable so I returned it. They refused my refund and issued a credit note instead- I didn’t want or need a credit note!! Do not buy from this company.

Bought 2 batteries for engwe bike. Said be 24 hours delivery. They msg to say waiting on stock which was fine. 2 wks later 1 arrived. Other one said was still in London 11h oct. msg and they said just wait will arrive. Have msg several times. Was told once was coming that day. Guess what didn’t arrive. Now it’s wed 29tj oct. parcel still in London and they have stopped replying my msgs. I had to open. Case with PayPal. They will sort 4th Nov. awful experience especially when they won’t even reply now. 2 batteries almost cost 800 pound. Defo be careful with this company. They don’t want to refund or send replacement.

tyre looks strong, easy to install

I have heard back and they are denying anything ever happened! It took them 2 months to write back and they say it never happened! This is advice for everyone.. do not visit this branch in Eastcote.!! They have no idea on how to deal with customer complaints!! And treat disabled people with no respect!!

bought euc parts, shipping was quick

Ordered a vitilan v3 2.0 from escooterclinic.co.uk on
a cycle2work scheme. Can't praise the sales team enough, excellent communication. From enquiry to the bike arriving was about 10 days.

The bike was very well packaged but the rear rack arrived bent so a replacement was sent from China in just under two weeks. I was able to track the replacement and am very happy with how this issue was handled.

Excellent customer service and very helpful.

This shop is really smart in their scams, all their 5 star reviews are fake they are being posted by fake accounts however when your purchase products from here they will take your money and not give you anything back, they wont give you the product or the money back when you request a refund or they'll send you a wrong product and make you pay for it to be returned and you still wont receive your original product

Mai was very patient and professional

Very disappointed nobody

My experience with this shop has been incredibly frustrating. Last Wednesday, I ordered a bike advertised as in stock. I was then informed it was unavailable and offered a newer model that lacked the feature I wanted. After declining, they claimed to have my original model in a dark red, which I accepted, only to be told hours later the color was actually bright pink.

I then requested a different, equivalently-priced model and was promised a stock check and update or a refund. It is now Sunday, the website still falsely lists all these bikes as in stock, they have my money, and I have no bike. The service has been shockingly disorganised

Update.. it is now Tuesday and I still haven’t been refunded. This store has essentially stolen 1000 pounds from me and is refusing to return it.

2nd update…
I have now been told that despite falsely advertising a product they didn’t have and taking my money, they are now making me wait 14 days for a refund. I strongly advise you not to purchase from this company online, it is an absolute shambles and I will be reporting them to trading standards

Stay away absolute joke of a company. Customer service is a disgrace.ill give no stars if i could. Payed for 24 hour tracked 3 days later they still not even sent the parcel never mind me getting it. Numerous phone calls everyday telling me same thing its getting shipped today. Bin saying same thing to me for 3 days. Theres better places out there people. When they say get it shipped within 24 hours all LIES!!!!!

I had a very bad experience with this company. They redeemed my Cycle to Work voucher without my permission, and although they admitted it was their mistake and promised to honour the order, after a month of delays and excuses they cancelled it.

At one point, they even tried to send me the e-bike in a different colour, but then admitted that bike also had scratches. In the end, I was left with nothing.

Because of their actions, I still can’t use my Cycle to Work voucher and have wasted a lot of time and energy. Communication is extremely poor – they answered only 2 out of 10 phone calls and usually took 2–3 days to reply to emails.

Unprofessional and unreliable. I would not recommend them.

scooter wouldn’t start, turns out water damage. they cleaned it up

Took my Segway ZT3 to Escooter Clinic. They misdiagnosed it as a faulty controller and quoted £190–£275 for a part that costs ~£50 online. I asked for proof of diagnostics via email, but they ignored me. The real issue was the BMS/battery. The staff member who collected my scooter also appeared visibly under the influence. Extremely unprofessional. Make sure you get written proof of diagnostics before paying — I would not recommend.