Escooter Clinic 

Terrible handling of returns and refunds.

I returned a spare part in November last year and received confirmation that the package was delivered on November 18th. I still have not received my refund.

Instead, I have received multiple emails stating that they are “checking” my return. At one point, they even claimed they could not locate it.

If you want to avoid potential issues and unnecessary stress after your purchase, I strongly recommend choosing another company.

*Update 26/3-26*

Despite following Escooter Clinic’s instructions and contacting them directly as requested, I am still receiving the same generic response: that they are “looking into my return.”

My case remains unresolved.

While their public replies may give the impression that they take responsibility and care about their customers, my experience shows the opposite. It may look good to those reading reviews, but in reality, no action is being taken.

It has now been several additional weeks without any refund. At this point, I can only conclude that Escooter Clinic is unlawfully withholding my money.

I have extensive email correspondence to support everything stated above, and I am fully prepared to provide this documentation if required.

All the staff that work here are criminals and are complicit in stealing money from customers. They owe me £1709.41p and its been since NOV 6th 2025, Now we are on the 6th of FEB 2026 and they ignore my requests for refunds and hangup when they accidently answer the phone to me.
Companies house has the directors addresss 53 Shale Meadow in Wellingborough and its come to the point where ill have to pay him a visit for my money, DONT BUY FROM THESE GUYS OR YOU WILL HAVE TO FIGHT FOR YOUR MONEY Maybe its a bogus address knowing this companies methods, but ill find out what sort of guy the boss is tonight and whether hes aware of his staffs incompentance.
If your reading this speculating whether they will deliver for you then forget it and get creditor to claim money back now otherwise they string it out causing nothing but stress and anxiety for customers.

Anas did a great job. Brought my scooter in as back wheel was rubbing. He fixed it in 20 mins

fast delivery, charger works straight away

Copying an identical company 'Iscooter global'. Website and designs are identical.
Would Give 0 stars if I could. Dodgy company!
I bought a mobility scooter for my mum as she was in hospital having a kidney removed. The scooter was to help with her mobility afterwards.
We live in Northern Ireland. The scooter took 4 weeks to arrive. All was fine untill 5 months after delivery. Still under Guarantee btw. This company told us we would have to pay return delivery costs, just to inspect it, to see if covered. So I took it to a local repair shop, who confirmed the battery was infact faulty, very old and second hand. Apparently these cannot even be bought as they are so old. Old connections to match. Faulty fraid wires. No safety fuses, no saftey stickers confirming safely tested etc. A complete death trap. I sent the report in to them, as requested, and they completely ignore everything they have been told regarding safety and old parts etc. Telling me again i have to pay to send it back. No recognition of error or apology. All the scooter needed was new batteries and rewired. If the company would have offered to meet me half way. It could of been dealt with quickly and peacefully. Unfortunately not. At this point I was so upset that my mum's safety has been endangered with faulty electrics I asked for a refund and the Item to be collected. I was of course refused and fobbed off. I quoted my Consumer rights and which bits they have breached and I was fobbed off yet again. So now I have made a claim to the courts. This will end up costing this horendous company much more than i paid. Absolutely awful experience. My mum was left house bound and I had to buy another scooter for her locally. I am beyond shocked and upset by this. My mum was stressed out dealing with this upset and now I am stressed out. I cannot believe there are still unscrupulous Companies trying to rip off vulnerable people with disabilities. Only now I am making it a personal mission to expose these cowboys.

Received a scooter that had clearly been used as its wheels were dirty and there was a footprint on the footstand. I complained to escooterclinic to which they replied it was due to a predelivery inspection and they "forgot" to clean it after. I said I wanted to return it for a refund as i didn't believe them. Had to pay return postage and suffer a 10% restocking charge ! A full 12 days AFTER they received the scooter back even though they signed for with no complaint of damage to the box or the contents 12 days before they rang me to say that the item I returned had a bent front axel ( I had not used or even put the scooter together when i saw it was dirty and used ) They sent me a picture ( after a few reminders ) of a bent front axel of a scooter with a clean tyre ( ie not the one I returned because that onehad dirty tyres ) I challenged them on this point which they denied and then sent me a picture of the front wheel of a scooter whith a dirty tyre ( the one I probaly returned) but you could not see the axel this time.
They to date have refused to refund me so I am taking it up with my bank. This company has lied to me on several occasions and the pictures they sent to me clearly prove this fact even though they continue to deny everything. There are plenty of other scooter sellers out there so I advise you to use another company as this one can't be trusted . Good luck .

I placed my order 6 weeks ago and have not received my item. After contacting them about my purchase they informed me that my item was in stock and had been shipped. My item was actually in China not the U.K. The website said my item was in stock and ready to ship. This is very misleading as the website offers 2 day delivery times. Communication has been good though. Final update my item finally arrived and is in good working order.

Scooter did not arrive and they refused to give me a tracking number don’t buy from here

Been waiting still, I think this company is very underhanded so sad so many bad reviews is still going no longer trust this but this is serious if you really want to do business start with making happy the costumers no telling lies… and is so scam you pay for delivery just to tell you 47days lead time this is craaazy, I hope I get my scooter soon ( Yendy)

Friendly,helpful , quick, realiable and good prices. Im a happy customer!

Don’t trust this company , They told me they had a certain bike for sale once I paid they then say they don’t have the goods they have still not paid over £1000 to me they owe me. On many occasions they have said they will pay it back but do not, the has been going on for months , their customer service is dishonest and they are extremely deceitful
Do not use these people you may be disappointed
THE REPLY FROM SCOOTER IS THAT ITS THE CARD ISSUERS PROBLEM AS ITS THEM WHO ARE CAUSING THE ISSUE, ABSOLUTELY RUBBISH E-scooter have been sending me the same reply for nearly 3 months , Basically they have taken the money for goods they didn’t have and are not paying the money back, I have the proof, do NOT trust them,
Phil

Nice guy nice stuff

Nice presentation and gave me plenty of payment options

NEVER use this shop, they will charge you and you will wait for months for delivery, and if you want to cancel you will have to pay 10% of whole order for nothing. Complete scam

Stay well away from this people!!! They charged 50£ for nothing for my husband’s bike which they didn’t repair! The bike was with them for 3 weeks and they did nothing and charged 50£ for nothing!
Stay well away! I will complain through citizens advice and you will lose much more than 50£.
This is not normal!

SCAMS! They are selling bikes which are out of stock and then disappear! There's no way to talk to them and arrange a refund.

Had my ebike repaired much quicker than expected, thank you Escooter.

Escooter clinic, they have £4,172.63 of my money that they said would be refunded back in August! It’s the 8th December 2025 and I still haven’t received my money, they have blocked my phone number I can no longer call them and they don’t response to my emails, I’ve now had to send a final notice to take them to court to get my money back!, I would stay well away from this company! They pay for fake reviews too as you can clearly see so I’ll see you in court with additional charges and the added interest you’ve made from my money! All you had to do was pay it back now I’ll going to take you down like you have to me for the last 4 months!!

I had to turn up to the store because they blocked my number which was a 3 hour and a half drive just to get a piece of paper confirming my refund, now when the courts see this and my money is returned all relevant information will be posted to make sure no one else falls for your scams

Really easy to find what you need on the website and if you cant find what you need there is always someone you can contact that can help

They’re a mixed bag, really. I’ve dealt with them for almost a year now after purchasing a Wolf King GTR.

The Good:
Most of the in-store staff know their stuff. They’re friendly, helpful, and generally easy to deal with.

The Bad:
They don’t keep their word. They’ll often say they’ll do something and then simply… don’t. This applies to everything from call-backs (which are horrendous) to small promises they make in person.

For example: because of a previous bad experience, I was told my scooter would be prioritised by a specific engineer (I won’t name him out of courtesy). He assured me that when I brought the scooter in, he would work on it exclusively to speed up the turnaround, since I use it daily for work. He predicted it shouldn’t take more than a day. The job was a tire replacement and a general service—tightening screws, sorting the steering, etc.

I handed it in on a Wednesday evening. I heard nothing on Thursday or Friday morning. On Friday afternoon, I called to speak with the engineer for an update. I was told I’d get a call back.

I didn’t.

I let the weekend pass, assuming I’d surely get a call saying it was ready before Monday.

I didn’t.

I called on Monday, again asking to speak with the engineer. The person I spoke to confirmed there had been no update on the job and promised I would get a call from either the engineer or themselves.

I didn’t.

On Wednesday, I called demanding an update and asked why I still hadn’t received a single call. I got apologies and yet another promise of a call back. Again, nothing.

Here’s the thing: I explained to the lady on the phone that I have a Monimoto 9 tracker on my scooter, which alerts me whenever it moves even slightly. In the past, when they worked on it, my phone would ring nonstop. This time, not a single alert—so I knew nobody had touched it. She apologised again and reiterated that I’d get a call explaining what happened.

It is now Sunday—11 days since I handed my scooter in for an issue they claimed would take a day, maybe two, to fix. Although I finally received tracker alerts yesterday showing the scooter has been moved around, the overall service has been abysmal. And unfortunately, this is far from the only bad experience I’ve had with Escooter Clinic.

One of my biggest gripes is that while they’re friendly and say all the right things in person, their actions and service are often—though not always—really, really poor. I rarely encounter service this bad anywhere.

When it comes to giving advice, they’re absolutely great—very knowledgeable. But honestly, I wouldn’t recommend them to any family or friends for getting anything repaired.