I stopped by Jacuzzi Nottingham to check out my future hot tub and was pleased with the service. Chris, the manager, was both well-informed and supportive, helping me make a quick purchasing decision.... See more
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Review summary
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I visited Jacuzzi Nottingham to view my tub prior to purchase. Service here was good. Chris, the Store Manager, was knowledgeable and helpful and my decision to purchase was soon made. Delivery was... See more
Excellent service First time we have had a full service and the two engineers were on time, communicative, friendly and professional They worked the entire time they were here and attended earlier... See more
we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
Company details
Written by the company
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Contact info
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, United Kingdom
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4.7
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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The prices may shock you
The prices may shock you, but trust me, it's worth every penny.
2 August 2025
Unprompted review
Annual Service
Over the last 2 year i have had a problem getting the tub to heat up after the winter. Each time the engineer has turned up done a service and the tub had fired up. Always friendly with helpful tips
3 July 2025
New what they were doing find it quite…
New what they were doing find it quite expensive but they fixed the problem
30 June 2025
Very happy with the service the men…
Very happy with the service the men came out the next day to fix my hot tub parts were ordered quickly
It’s now running great
7 June 2025
A quality honest company that are so…
A quality honest company that are so passionate in what they do echoed with my neighbour. Competitive prices, quick service and updates.
29 May 2025
Full service
Excellent service
Excellent value
Staff very friendly
Very knowledgable about product and very helpful especially salesman billy
6 May 2025
I had a planned annual hot tub service…
I had a planned annual hot tub service with Billy who was absolutely amazing. Billy was polite, knowledgeable, helpful and went above and beyond to inform me what he was doing and why. Billy was respectful of my property and left my hot tub area clean and tidy . In addition , fixed and advised me about a pressure washer whilst he was there and for that I’m thankful. Billy is an asset to the company and look forward to seeing him for my next service. Thank you .
7 May 2025
Unprompted review
Great service
This company installed my hot tub. Had a leak recently the they came out straight away. Always on hand when needing to ask questions and getting an answer. Would definitely recommend
11 April 2025
Unprompted review
Helpful and informative technician
Helpful, polite and informative technician. Shared a lot of knowledge and best practice.
24 April 2025
We bought our hot tub from escape and…
We bought our hot tub from escape and we’ve had a few teething problems. Having been hot tub owners before we knew something wasn’t right. Needless to say Chris and the guys have gone above and beyond to help us listening to our whims. We would recommend Escape and Chris a pleasure to deal with. Make sure you have plenty of tea and biscuits as they love a brew!
28 March 2025
Great service and great knowledge to be…
Great service and great knowledge to be able to advice on hot tub care
3 April 2025
Good service
Great company to deal with. Purchase of hot tub a year ago went well and have just had an annual service which was thorough. Good customer service whenever you visit the store. Would highly recommend.
25 March 2025
would recommend
Very friendly and informative. Came out on time, would definitely recommend.
26 February 2025
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