I stopped by Jacuzzi Nottingham to check out my future hot tub and was pleased with the service. Chris, the manager, was both well-informed and supportive, helping me make a quick purchasing decision.... See more
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I visited Jacuzzi Nottingham to view my tub prior to purchase. Service here was good. Chris, the Store Manager, was knowledgeable and helpful and my decision to purchase was soon made. Delivery was... See more
Excellent service First time we have had a full service and the two engineers were on time, communicative, friendly and professional They worked the entire time they were here and attended earlier... See more
we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
Company details
Written by the company
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Contact info
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, United Kingdom
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4.7
Excellent
369 reviews
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Replied to 66% of negative reviews
Typically replies within 24 hours
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Great communication
Great communication, pricing was fair and the operatives were polite, informative and explained the process well.
15 October 2026
we have used Escape for all of our hot…
we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
29 September 2026
They where great ,polite and got my hot…
They where great ,polite and got my hot tub working again. They kept going until it was working . Yes they had to come out a few times but they was pleasant and persevered til it was right. Very grateful.
24 September 2026
The best all rounder
Always the best, knowledge through to aftercare is second to none. Great guys, owners, showroom and installers/technicians. Would recommend and will return when ready for new
7 September 2026
Lovely friendly staff very informative…
Lovely friendly staff very informative excellent xx
2 September 2026
Bought a hot tub a few years ago now…
Bought a hot tub a few years ago now and they were very good at helping me pick the right one , was fitted promptly and have had no issues ever since , if I need anything I just have to call in the shop and they are always very friendly and helpful . Have it serviced every year as well so its always well.looked after
6 August 2026
Sorted out a long standing issue with…
Sorted out a long standing issue with my heat pump …. Always use these guys … great service many thanks
3 August 2026
The engineer was professional and…
The engineer was professional and knowledgeable and very quick .
3 August 2026
Replacement of items on the tub.
Replacement of items on the tub.
Found what I needed, and was delivered quickly.
Thank you.
25 July 2026
very willing on the ball and a delight…
very willing on the ball and a delight to work with
1 July 2026
Better than the original lugs
7 July 2026
Great Hot Tub Products, Exceptional Support
I’ve been very happy with this product – it’s excellent for maintaining my hot tub and I would definitely recommend it to anyone looking for reliable water treatment products.
Unfortunately, my order arrived with some issues. The package had broken during delivery, which caused one of the products to leak, and a few items were missing as a result.
Despite this, the customer service was absolutely outstanding. The support team went above and beyond to resolve the problem quickly, arranging replacements for the damaged and missing items without any hassle. Their professionalism and commitment to customer satisfaction completely turned the experience around.
Great products backed by exceptional customer support. I’ll definitely be ordering from them again.
30 June 2026
Excellent service
Excellent service, very responsive, service with a smile very pleasant technician who knew his trade
29 June 2026
Worst experience ever
I hardly ever write a review, but I feel I need to warn other potential customers of this Jacuzzi store.
After lots of consideration we decided to order a Jacuzzi from the Nottinghamshire store. We paid in full and were given a delivery date. On the day of delivery we were told they did not have the Jacuzzi available to deliver. Very frustrating but we then finally got another delivery date ..... same again - I phoned on the day of delivery to ask where were they, only to be told the installation wasn't even on their system for install that day. After giving them one last chance I finally cancelled the order. I should have received the refund within 10 days. I am still waiting a month later and no one ever answers my emails or calls.
My only available next step is a legal process.
Please avoid Jacuzzi Nottinghamshire.
8 May 2026
Reply from Escape Hot Tubs
Hi Paul,
Thank you for your review.
We fully accept that, on this occasion, we did not get things right. There were delays with the delivery and installation of your Jacuzzi, and our communication around those delays should have been much better. For that, I have already apologised to you directly, and I am happy to do so again here.
That said, I do feel it is important to clarify that this matter was already being dealt with before this review was posted. I had spoken with you personally, apologised for the delay, explained the position and confirmed that your refund would be processed and returned to you as soon as possible.
The installation delay itself was not intended to be open-ended, nor were we ignoring the situation. The Jacuzzi could have been installed shortly afterwards, but we respect your decision to cancel the order and request a refund instead.
We are a small, hands-on business and we work extremely hard to look after our customers properly. In this case, we fell short of the standards we set ourselves, particularly with communication, and I take responsibility for that. However, we have acted in good faith throughout and have been working to resolve the matter.
Your refund remains in progress and I will continue to make sure this is followed through to completion.
Kind regards,
Chris
Jacuzzi Nottinghamshire / Escape Hot Tubs
Fantastic service and customer care as…
Fantastic service and customer care as always! Staff are so friendly and professional
2 June 2026
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