Alice was pleasant but spoke too fast which coupled with her strong accent made it difficult to understand. We had to ask her to slow down several times. Unfortunately the confirmation emails did... See more
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Paid our holiday in full of £1500. 5 nights in Portugal 17th-22nd October 2024. We went on our family holiday. A further £686.65 payment was taken out of our account without our permission on... See more
Company replied
Kevin has been amazing arranging our holiday. He originally booked our holiday and found a great all inclusive deal at a four star hotel for the same price as the three star we was originally looking... See more
Alex was extremely patient also very understanding very helpful..Alex explained everything to us he was very knowledgable & made this an easy experience to book and left us feeling safe that everythin... See more
Company replied
Company details
Written by the company
Online Travel Agency
Contact info
1, Chapman house, TW13 4FB, London, United Kingdom
- 02035973445
- hello@escapefreaks.com
- escapefreaks.com
Reply from Escapefreaks
Thank you for your kind words! We're glad to hear that you had an amazing experience with our team member. If you have any more feedback or need further assistance, feel free to let us know. We're here to help you anytime.
Best regards
Escape Freaks
Booked our holiday with John easy…
Booked our holiday with John easy process even got a free room upgrade.. touch
25 June 2023
Unprompted review
Reply from Escapefreaks
That's wonderful to hear! Thank you for choosing us for your holiday booking. We're delighted that John made the process easy for you and even got you a free room upgrade. We hope you have an amazing time on your vacation. If you need any further assistance, feel free to reach out. Enjoy your trip!
Best regards
Escape Freaks
Great experience
Booked our holiday yesterday with Ian he was brilliant very helpful and patient with all our questions great experience
24 June 2023
Unprompted review
Reply from Escapefreaks
Thank you for your kind words! We're delighted to hear that Ian provided a brilliant and helpful experience while booking your holiday. Our team takes pride in providing excellent service and being patient with all our customers' questions. If you need any further assistance or have more questions, feel free to reach out
Best regards
Escape Freaks
We booked our holiday with Eric and…
We booked our holiday with Eric and helped us every step of the way.
It's my daughter and my 1st holiday away in over 10 years.
It was more expensive than we had originally seen but that was down too the flight prices increasing.
We have requested Top floor sea view which Eric has asked the hotel to try and provide, fingers crossed as I can't wait to see my daughter face when she sees our room and will totally make our holiday
Amazing thank you Eric
11 June 2023
Unprompted review
Reply from Escapefreaks
Thank you for choosing us for your holiday and sharing your positive experience with Eric! We're glad to be a part of your special trip after so many years. We hope you have a fantastic time together, and if you need anything, just let us know. Enjoy your vacation!
Best regards
Escape Freaks
Erik was helpful
Erik was helpful, very knowledgeable, and patient, holiday booked in a short time and confirmation email shortly after,will definitely use again
14 June 2023
Unprompted review
Reply from Escapefreaks
Thank you for your feedback! We're delighted to hear that Erik provided helpful and knowledgeable assistance while booking your holiday. We understand the importance of a smooth and efficient booking process, and we're glad it was done in a short time with a confirmation email promptly sent.
We're thrilled to know that you had a positive experience, and we look forward to assisting you again in the future. If you have any more travel plans or need further assistance, don't hesitate to reach out. Have a fantastic holiday!
Best regards
Escape Freaks
Great Guy
Kevin was lovely. Really helpful, funny and chatty 😂 have saved his number in my phone for my next holiday!
3 June 2023
Unprompted review
Reply from Escapefreaks
That's wonderful to hear! We're delighted that Kevin provided you with such a lovely and enjoyable experience. Our team takes pride in being helpful, friendly, and creating memorable interactions with our customers. We're thrilled that you had a positive encounter with Kevin, and we look forward to assisting you with your next holiday. If you have any more questions or need further assistance, don't hesitate to reach out. Have a fantastic time on your next vacation!
Best regards
Escape Freaks
We booked our holiday with Eric he was…
We booked our holiday with Eric he was fantastic he explained everything really well and then had a problem with card after trying 3 different cards we had to ring the bank next day and Eric called us back and holiday was booked. Thank you Eric it was a pleasure
5 June 2023
Unprompted review
Reply from Escapefreaks
Thank you for your kind words! We're thrilled to hear that Eric provided a fantastic and helpful booking experience for your holiday. We apologize for the inconvenience with the card, but we're glad Eric was able to assist and that the issue got resolved promptly.
Your satisfaction is our priority, and we're honored to have been a part of planning your holiday. If you have any more questions or need further assistance, don't hesitate to reach out.
Best regards
Escape Freaks
I was a bit apprehensive when booking…
I was a bit apprehensive when booking on Facebook but I could not be happier with the service provided by Sam he has gone above and beyond to help and assist us
3 June 2023
Unprompted review
Reply from Escapefreaks
Thank you for your kind words! We're glad Sam could assist you well. If you need anything else, don't hesitate to reach out. Have a wonderful trip!
Best regards
Escape Freaks
Reply from Escapefreaks
That's great to hear! We're delighted that Eric provided helpful assistance during your holiday booking. If you have any more questions or need further help, feel free to reach out. Have a fantastic time on your holiday!
Best regards
Escape Freaks
Amazing service
Amazing service, Eric took the pressure off me, and you really don't know how much I needed it. I will definitely be recommending their services, and I will use them myself again in the future.
30 May 2023
Unprompted review
Reply from Escapefreaks
Thank you for your wonderful feedback! We're thrilled to hear that Eric provided amazing service and was able to alleviate the pressure during your booking process. We understand the importance of a stress-free experience, and we're glad we could assist you with that.
We greatly appreciate your kind recommendation, and we look forward to serving you again in the future. If you have any more travel plans or need further assistance, feel free to reach out. Have a fantastic time on your upcoming holiday!
Best regards
Escape Freaks
Kevin the holiday man was very helpfull…
Kevin the holiday man was very helpfull and my gran is delighted with her holiday present
1 June 2023
Unprompted review
Reply from Escapefreaks
That's fantastic to hear! We're glad that Kevin, the holiday man, provided helpful assistance and that your gran is delighted with her holiday present. It warms our hearts to know that we could contribute to making her happy.
If you have any more questions or need further assistance, feel free to reach out. We're here to help and ensure your gran has an amazing holiday experience!
Thank you for choosing us, and we hope she has a wonderful time on her holiday!
Best regards
Escape Freaks
I booked my holiday with Eric bishop…
I booked my holiday with Eric bishop whom was most kind ,helpful and knowledgable.
Everything went smoothly and quickly our holiday was booked .
Only problem was a rise In price but that was out of Eric control so all in all i would highly recommend
1 June 2023
Unprompted review
Reply from Escapefreaks
Thank you for your positive feedback! We're delighted to hear that Eric Bishop provided kind, helpful, and knowledgeable assistance, ensuring a smooth and quick booking process for your holiday.
We apologize for any inconvenience caused by the rise in price, as it was beyond Eric's control. However, we're glad that everything else went well, and we greatly appreciate your understanding.
Thank you for your kind recommendation! If you have any more questions or need further assistance, don't hesitate to reach out. We're here to make your holiday a memorable one!
Best regards
Escape Freaks
Kevin
Spoke to Kevin this evening to book a much deserved holiday.
He was really helpful really went out of his way to get the best deal.
Explained everything in detail, gave me the options to pick what suited me.
Really happy helpful and nothing was too much trouble.
Thank you so much Kevin
24 May 2023
Unprompted review
Very helpful
24 May 2023
Unprompted review
Thank you Eric for time and patience
Thank you Eric for time and patience, extremely helpful and pleasant 👍
23 May 2023
Unprompted review
Ian travel agent went above and beyond…
Ian travel agent went above and beyond to help me, he is very patient and very professional at the same time.
He is a kind gentlemen and very efficient in his work.
Cant thank him enough, I could give him more stars but that was the maximum I could give.
21 May 2023
Unprompted review
Kevin the holiday man made our…
Kevin the holiday man made our experience magical, from me calling him to book the holiday he put us at ease, even came off the phone to get us a better deal than what was in front of him, we have saved hundreds on a holiday and it was so quick and easy! And the administration fee is no way near what you pay with others!! Will be using him again he is a credit to the company
19 May 2023
Unprompted review
Sidney was a fantastic help
Sidney was a fantastic help, even after the first holiday had sold out, he made sure to find another deal around the same price for us. A pleasure to speak to.
19 May 2023
Unprompted review
Perfect service with kevin amazing…
Perfect service with kevin amazing customer service
17 May 2023
Unprompted review
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