eSalon Reviews 211

Had a few problems with postage to Portugal e salon team quickly reacted and sorted the problem out
The helpful advice was very helpful 5 star plus

Is amazing colour,I use for a years,I don't gone change, and definitely I recommend to everybody to use

Excellent product. Colourist matches the exact colour I want.

The eSalon hair colour was excellent in the beginning, which is why I stayed with the brand for several years. Unfortunately, after being assigned to a colourist named Katrina, the service noticeably declined. My instructions and requested changes were not read carefully or followed, despite being clearly explained.
As a result, the colour no longer matched what I asked for, and customer service became frustrating and unhelpful. I eventually stopped using the service altogether. Very disappointing experience from what was once a reliable company.

I’ve received a few rounds of demi permanent colour from eSalon. Throughout I’ve had heaps of guidance and personal adjustments to make sure it’s perfect - and it is. I’m super happy with the service and product.

i love the products and leave my hair feeling great

Excellent service and beautiful colors

I’ve been using eSalon for over a year. I was quite happy with their semipermanent formula and delivery. Then this year: 1) delivery times were the date of expected shipment + 21 days - incredibly annoying as once they put my address wrong and a second time the package was returned to sender without ever reaching my door, 2) their permanent color burnt my scalp from minute one - ammonia was used in the formulation without consultation or even letting you know there would be ammonia, and 3) they never got my desired color despite providing pictures of my hair, pictures of the desired color and whatnot. I guess it’s ok if you don’t really care what color you get and you don’t want to cover greys.

The colour was just perfect! Exactly what I had asked for!

I rang E Salons.ie after 4 yrars.Updated my profile and spoke with the specialist in colour dept.Very helpful.I got my dye 8 days later and i love it.I would recommend to anyone that uses box hair dye at home.You will have that Salon look without spending money you cant afford.

Good quality, easy to use and great price. So happy my sister recommended the product!

They listen to what your desired outcome is and provide excellent follow through. Way better than 'off the shelf' hair color. This color is professional grade.

My hair colour is fantastic,like salon treatment,love the product ,my hair has never been is such great condition

Great product and beautiful color!

Never got colour right,found product harsh on hair

Everything about managing the customer experience was outstanding. Always accommodating, truly hearing the feedback. Love the final outcome.

ESalon is a great concept in theory, but falls short.

If you're reading this from Ireland, the shipping takes 12 days to arrive from the day your order is dispatched.

I had to tweak my colour as it wasn't covering greys (which I dont mind, and almost expect this when trying a new colour). But it took weeks to sort out & get adjusted. Customer service take days to reply, and eventually when your colour is reformulated it takes weeks to arrive.

Im cancelling my subscription. I wish the company would sort out the logistics end of things, because it could be great if they tightened up their customer service & lead time on getting colour to customers.

I ordered and my first order was delayed and the communion with the company was not very good. I thought I would give them a second chance and it got worse. My package never arrived after 3 weeks and post.nl said I need to contact the sender. I received a refund for everything except the shipping, 6 euros, when I asked them to contact post.nl for a refund, they said no, they sent it and are further not responsible if it arrives or not. Horrible customer service do now I have paid shipping for nothing.

I’m impressed with the customer service team and their help in effectively sorting out my lost package. Well done.
I’m loving the new colour after we tweaked it.