ERGO Reiseversicherung AG  Reviews 

Very good service. Easy claim portal and fast response. Very happy

I had an awful incident that didn't allow me to go see the races. At least the insurance let me get the ticket money back. Since the product is sold in Italy, i strongly recommend making an italian page, not just a german one.

Perfekt gut super danke

We couldn't attend a show, unfortunately, due to an injury. The whole claim process was super simple and we were refunded the entire amount within a few days itself.

I couldn't assist to a concert due to illness and I got the right information from ERGO on how to proceed with my ticket and the refund of it.

If I could give zero stars , I would … I am still in shock about the absolute disgusting customer service . No help , no Empathie , just the typical insurance behavior “ we take your money but don’t want to pay if you need it “
I hope that your company go bankrupt anytime soon. Our lawyers are already preparing a lawsuit against you . So if anyone want to join in, please contact me ..🤮🤬

It took some time to fill out the form but after that it was paid back without any issues.
I was happy that I was insured.

Faster than I expected

Easy, simple and straight forward for claiming the insurance. I was refunded in 3days after submitting all the required documents.

We ordered the insurance for some concert tickets but it’s 2 months and we did not even receive an answer by email. We are not even sure that they have received the mail because they response are strange (they answer something that we didn’t ask). Terrible experience. Not recommend.

Ho fatto una polizza per cancellazione viaggio e ad aprile risulto positivo al covid e devo cancellare il viaggio. Ho denunciato il sinistro e in 2 giorni ho inviato tutta la documentazione. Mando una mail per avere informazioni riguardo al rimborso, nessuna risposta. Telefono una prima volta e mi dicono che devono passare 60 giorni lavorativi, passati i 60 giorni (senza ricevere nulla), richiamo e mi dicono che “sono in ritardo coi rimborsi e servono altri 30-40 giorni (ovviamente lavorativi). Adesso sono trascorsi anche questi ulteriori giorni e non ho ricevuto niente. Come anche altri scrivono, questa non è una compagnia assicurativa, bensì una TRUFFA.

I purchased a trip cancellation insurance and one day before the trip I was tested positive to covid 19. I immediately activate the insurance policy, forwarding all the related documents. I sent an email to receive information regarding my refund: no answer. I made a first phone call and they told me that the refund would be processed within 60 working days. After 60 working (without receiving anything), I made a second call and they told me that there were “some delays with the refunds” but my refund would have been processed in 30-40 extra working days. As for today, elapsed this further days I am still waiting for my refund. Please be aware because ERGO VIAGGI is a CHEAT!

If you see Ergo as your ticket insurer, DO NOT buy the product with them. I wish I've had looked upon their reviews earlier. Absolute waste of time and money. They sell you insurance in case of not being able to go to a concert and when you cannot go to a concert, they will decline your claim. Absolute waste of space.

Wouldn't refund my train tickets because coronavirus isn't acceptable to them. Wankeers