Ercol is one of those names that just makes you think quality, and it hasn’t disappointed. After over 30 years of old pine bedroom furniture we decided to go for a more contemporary look with light oa... See more
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Review summary
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It's amazing, proper furniture, well made and carefully packed for transit. The outlet website has a fine selection of furniture, easy to transact with good communication. Up to four weeks before del... See more
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Delighted with Ercol post purchase customer service. I contacted them more in hope than expectation when my sofa, which I’d bought in 2021 had the webbing showing underneath. The material had perished... See more
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Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... See more
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Company details
- Furniture Manufacturer
- Bedroom Furniture Store
- Cabinet Maker
- Furniture Store
- Living Room Furniture Store
- Manufacturer
About ercol Furniture
Written by the company
View all Collections
Living Room Furniture
Dining Room Furniture
Bedroom Furniture
Home Office Furniture
ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.
Contact info
Summerleys Road, HP27 9PZ, Princes Risborough, United Kingdom
- 01844-271800
- customer.care@ercol.com
- ercol.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Found a product we liked at a great…
Found a product we liked at a great price. Delivered within agreed timescale, unpacked, installed and in perfect condition. Very satisfied.
24 March 2026
Reply from ercol Furniture
That is great to hear! Enjoy your ercol furniture.
Kind regards,
The ercol Team
Good quality and good delivery arrangements
We have had some Ercol items for several years and this latest purchase has completed the set. Very well made and delivery arrangements were excellent.
19 March 2026
Reply from ercol Furniture
Thank you for your kind review. We're so pleased your latest purchase has completed your ercol collection and that you're happy with the quality and delivery service.
We hope you enjoy your furniture for many years to come.
Kind regards,
The ercol Team
Not happy this time
Got sofa of them from outlet two different shade on back one half was new other half was used. Phoned up and didn’t have another I could return it but that would meet I wouldn’t have a sofa and I had already purchased the chairs that matched so kept it and put it against a wall. The delivery guys were brilliant.
3 July 2025
Reply from ercol Furniture
Thank you for your feedback, we are sorry to hear you were not happy with your ercol sofa. It is great to hear you had a good experience with our delivery partners
Kind regards,
The ercol Team
Reply from ercol Furniture
That's great to hear.
Kind regards,
The ercol Team
Great all round
Chairs delivered well in advance of expected date, carefully packed and in pristine condition. Delivery driver friendly and helpful.
17 March 2026
Reply from ercol Furniture
That is great to hear! Enjoy your ercol furniture.
Kind regards,
The ercol Team
Delivery problem.
Extremely pleased with the purchase. As discribed & well priced.
Easy to order ,but delivery did not go to plan.The size if the delivery lorry was extremely large fir devon village roads.Although a double deaker bus drives through the village the delivery lorry couldn't. Without discussion said would take item back!.We would have incurred large charges. We drove our own small van to the lorry and took the item the last few miles. Delivery men not helpful at all. Ercol ,you can do better.
10 March 2026
Reply from ercol Furniture
Thank you for your feedback. We’re so pleased to hear you’re happy with your purchase. However, we’re very sorry to hear about the delivery issue which led to you having to collect the item yourself. This is not the experience we aim to provide, and we will be reviewing this with our delivery company.
Kind regards,
The ercol Team
An excellent little table at a great…
An excellent little table at a great price, easy to order and prompt delivery. And, better still, it’s Ercol - what’s not to like!
11 March 2026
Reply from ercol Furniture
Thank you for your kind review. We’re delighted to hear that you’re pleased with your table and that the ordering and delivery experience met your expectations.
Kind regards,
The ercol Team
Excellent service and the usual high…
Excellent service and the usual high quality I have come to expect from ercol. This time we bought from the outlet and rece6the same excellent service as ever.
11 March 2026
Reply from ercol Furniture
Thank you for your feedback. We’re delighted to hear that you experienced the same excellent service when purchasing from our outlet and that the quality met the standards you’ve come to expect from ercol.
Kind regards,
The ercol Team
Very positive experience
The furniture I have purchased is beautiful and very well made. I am really pleased with everything.
The delivery company people were also brilliant , carrying the furniture up to my second floor flat, placing it where I wanted it to go and removing all packaging. My experience gives me the confidence to purchase from Ercol again and recommend to family and friends.
3 March 2026
Reply from ercol Furniture
Thank you for your review. We are so pleased that you had a good experience ordering your ercol furniture and our delivery partners were efficient.
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your positive review.
Kind regards,
The ercol Team
Reply from ercol Furniture
That is great to hear!
Kind regards,
The ercol Team
Ercol excellence!
Great quality furniture from Ercol. The outlet store is very worthwhile monitoring for a bargain!
23 February 2026
Reply from ercol Furniture
Thank you for your positive review, we are glad to hear that you had a good experience ordering from ercol’s Outlet.
Kind regards,
The ercol Team
Excellent Delivery Service
the delivery men were wonderful, resourceful in overcoming difficulties of access & tricky spaces; careful & respectful of our home and overall did a great job
19 February 2026
Reply from ercol Furniture
Thank you for your lovely review, it is great to hear that you had such a good experience with our delivery partners.
Kind regards,
The ercol Team
Love the furniture
Love the furniture. Staff at Princes Risborough are fantastic so helpful and knowledgeable.
16 February 2026
Reply from ercol Furniture
Thank you for your positive review. It's lovely to hear you had such a good experience at our showroom.
Kind regards,
The ercol Team
Worth Every Penny
We all know that Ercol furniture isn't cheap: but it's worth every penny. Excellent customer service from the day of ordering to the day of delivery. We were lucky enough to only wait for a week for our item from the Ercol Outlet to be delivered. It arrived in perfect condition and looks like new. Very happy with out first order from Ercol - I'm sure it won't be our last!
6 February 2026
Reply from ercol Furniture
Thank you for your excellent review. We are so pleased that you had a good experience ordering your ercol furniture from the Outlet. It’s always good to hear when our delivery partners were efficient. We hope you enjoy your new piece for many years to come and look forward to welcoming you back again.
Kind regards,
The ercol Team
Excellent customer service and delivery…
Excellent customer service and delivery time was prompt.
Quality product. Bed looks fabulous.
23 February 2026
Reply from ercol Furniture
Thank you for your feedback It is always nice to hear about a positive experience. We always do our utmost to help with any queries. Enjoy using your ercol furniture!
Kind regards,
The ercol Team
Excellent to deal with
Excellent to deal with, web site easy to use, good, well made quality product delivered when stated.
27 February 2026
Reply from ercol Furniture
Thank you for your positive feedback It is always nice to hear about a positive experience and that you had a good experience using our website.
Kind regards,
The ercol Team
Some delays with delivery but in the…
Some delays with delivery but in the end it all came together.
27 February 2026
Reply from ercol Furniture
Thank you for your feedback, we will pass this on to our delivery partners. Enjoy your ercol Furniture.
Kind Regards,
The ercol Team
Excellent customer service and delivery…
Excellent customer service and delivery options. Wonderful delivery staff. All staff were friendly, professional and dealt with queries efficiently.
26 February 2026
Reply from ercol Furniture
Thank you for your feedback. It is always good to hear that the process was smooth and prompt.
Kind regards,
The ercol Team
Good service great product
Good service, describe well all the furniture was in excellent condition no issues delivered on time overall a great service
26 February 2026
Reply from ercol Furniture
It’s lovely to hear that you had a good experience when ordering your ercol furniture.
Kind regards,
The ercol Team
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