Ercol is one of those names that just makes you think quality, and it hasn’t disappointed. After over 30 years of old pine bedroom furniture we decided to go for a more contemporary look with light oa... See more
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Review summary
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It's amazing, proper furniture, well made and carefully packed for transit. The outlet website has a fine selection of furniture, easy to transact with good communication. Up to four weeks before del... See more
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Delighted with Ercol post purchase customer service. I contacted them more in hope than expectation when my sofa, which I’d bought in 2021 had the webbing showing underneath. The material had perished... See more
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Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... See more
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Company details
- Furniture Manufacturer
- Bedroom Furniture Store
- Cabinet Maker
- Furniture Store
- Living Room Furniture Store
- Manufacturer
About ercol Furniture
Written by the company
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Living Room Furniture
Dining Room Furniture
Bedroom Furniture
Home Office Furniture
ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.
Contact info
Summerleys Road, HP27 9PZ, Princes Risborough, United Kingdom
- 01844-271800
- customer.care@ercol.com
- ercol.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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So very pleased with the lovely quality…
So very pleased with the lovely quality product. Beautifully made and fits in nicely. Delivery was good and packaging was excellent ensuring no damage.
7 May 2026
Reply from ercol Furniture
Thank you for your kind feedback. We’re delighted to hear you’re so pleased with the quality of your furniture and that it fits in perfectly.
It’s also great to know the delivery and packaging met your expectations and ensured everything arrived safely. We hope you enjoy your purchase for many years to come.
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your positive feedback. We hope you enjoy your ercol sofa for years to come!
Kind regards,
The ercol Team
Beautiful chair
As soon as I purchased my chair it was removed from the outlet website so I knew it was mine. Ercol kept me informed of the delivery timetable and it arrived within that time. The chair is exactly what I wanted and I have received compliments from those who have seen it.
5 May 2026
Reply from ercol Furniture
Thank you for your kind feedback, we're pleased to hear that you had a seamless experience when ordering from our ercol Outlet, and that the delivery was on time. Enjoy your ercol Furniture!
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your feedback, we're delighted to hear that you had a positive experience when ordering from us. We hope you enjoy your ercol Furniture for years to come.
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your feedback. We're delighted to hear that you had a positive experience while visiting, and that you're happy with your Ginosa Chair. Enjoy your ercol furniture!
Kind Regards,
The ercol Team
Counter Stools
The stools we ordered are beautiful and sit well with some vintage Ercol we already had.
The delivery by Royal Mail worked well and much quicker than expected.
15 April 2026
Reply from ercol Furniture
Thank you for your feedback. We’re delighted to hear the stools look beautiful and complement your existing vintage ercol pieces so well.
Enjoy your ercol furniture!
Kind Regards,
The ercol Team
It is a beautiful bench … the design is…
It is a beautiful bench … the design is modern, the wood is beautiful, the bench is comfortable. It’s an heirloom piece.
15 April 2026
Reply from ercol Furniture
Thank you for your feedback. We’re delighted to hear how much you love the bench.
It’s especially lovely to know you see it as an heirloom piece to be enjoyed for years to come.
Kind Regards,
The ercol Team
Reply from ercol Furniture
That is great to hear!
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your feedback, we're delighted to hear that our delivery service was helpful, and the furniture met your expectations.
Kind regards,
The ercol Team
Very attractive additions to our new home.
Prompt and efficient delivery and unwrapping in the room of our choice. Beautiful bench. Also, practical and attractive two-tiered hall table. Very attractive additions to our new home.
8 April 2026
Reply from ercol Furniture
Thank you for your lovely feedback. We’re delighted to hear your delivery was prompt and efficient.
It’s wonderful to know you’re so pleased with your furniture, and that they make such attractive additions to your new home.
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your kind feedback. We’re delighted to hear you had another wonderful experience with us.
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your kind feedback. We’re delighted to hear you’re pleased with the style, quality, and value of your furniture, and that it was delivered on time.
We hope you enjoy your ercol Furniture for many years to come.
Kind regards,
The ercol Team
Efficient delivery to second floor
31 March 2026
Reply from ercol Furniture
Thank you for your feedback. We’re pleased to hear your delivery was handled efficiently. Enjoy your ercol Furniture!
Kind regards,
The ercol Team
Great service from Ercol, but check EVERYTHING on delivery
Beautiful pieces of furniture at a great price from the Ercol Outlet. Unfortunately some considerable damage to one of the sofas which occured in transit.
A very large heavy sofa was placed in the room by the courier where the damage was not visible. It must have been visible to the courier as it was unpacked at height on the back of the truck and turned on its side to be carried. However it was not pointed out by them.
Great service and assistance from Lynne at Ercol in offering a resolution. Cannot fault Ercol or the items, maybe apart from their choice of courier. I would have happily paid more to have the furniture delivered to me in the condition in which it had left the factory. Would be a 5 star review otherwise.
Don't make my mistake and ensure you check everything thoroughly before signing for it!
24 March 2026
Reply from ercol Furniture
Thank you for your detailed feedback. We’re delighted to hear how pleased you are with the furniture and that Lynne was able to provide great service and support in resolving your issue.
We’re very sorry to hear about the damage to your sofa in transit and the fact that this wasn’t highlighted by the delivery team at the time. We understand how disappointing this must have been and appreciate your comments regarding our courier service.
Kind regards,
The ercol Team
Beautiful furniture
Beautiful furniture. Looked at a lot of other brands and were disappointed with the quality, we didn’t think we could afford Ercol. However, bought three items from their outlet page and are delighted with what we purchased. It’s definitely worth saving a little extra to purchase Ercol, it will last years. Buying was easy and delivery extremely reasonable. I would definitely recommend and will purchase again from the the website. Thank you, a very happy customer.
23 March 2026
Reply from ercol Furniture
Thank you for your wonderful feedback. We’re delighted to hear how pleased you are with the quality of your furniture.
It’s fantastic to know the ordering process was easy and we truly appreciate your recommendation. We look forward to welcoming you back again in the future.
Kind regards,
The ercol Team
Excellent service
We purchased a dining table & chairs from the outlet store. The service at the store was excellent and the ordering and delivery process were very efficient. We were also able to order the manufacture of an addition chair to complete the set & this was delivered yesterday. Particular thanks to Caitlin for her pleasant & knowledgeable customer service.
16 February 2026
Reply from ercol Furniture
Thank you for your kind feedback. We’re delighted to hear you had an excellent experience in store and found the ordering and delivery process efficient.
It’s great to know we could help complete your set with the additional chair, and we’ll be sure to pass your thanks on to Caitlin.
We hope you enjoy your furniture for many years to come.
Kind regards,
The ercol Team
Excellent Chesham Chairs purchased from the Ercol Outlet.
Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the showroom whilst there. So much classic furniture I'd like to acquire. In a few years time!
27 March 2026
Reply from ercol Furniture
Thank you for your positive feedback. We're thrilled to hear that your experience at our ercol Showroom was a positive one.
We look forward to seeing you again in the future!
Kind regards,
The ercol Team
Delive1 chair ftom outlet
Delivery was quite slow considering it was an item ftom the outlet. The items was perfect and well wrapped. The delivery men were excellent. However the delivery lorry was large enough that they couldn't use the closest road ( and I am NOT talking a country lane)
25 March 2026
Reply from ercol Furniture
Thank you for your feedback. We’re pleased to hear that you found the item to be perfect, well wrapped, and that the delivery team provided excellent service.
We’re sorry that the delivery took longer than expected for an outlet item, we do try to ensure that we keep within the 4 weeks quoted. We understand how frustrating this must have been for you and will take this on board.
We appreciate your feedback and hope to provide a smoother experience next time.
Kind regards,
The ercol Team
Great furniture and great delivery
An excellent sofa delivered from the Ercol Outlet shop. Due to it being a larger sofa than I'd had previously, it was quite a challenging delivery having to go around a corner in the hallway (one half) or four doors down the street and around the back (the second half) but all was done successfully and with smiles. It could have been a little faster given that I was buying a stock item from the outlet store, but it was delivered ahead of the stated four week schedule.
I'm delighted with the furniture and may go for an Ercol sideboard, table or kitchen chairs in future.
23 March 2026
Reply from ercol Furniture
Thank you for your wonderful feedback. We’re delighted to hear you’re so pleased with your sofa and that the delivery was completed successfully and with a positive attitude.
We appreciate your comments regarding the delivery timing, and we’re glad it still arrived ahead of the estimated schedule. It’s great to hear you’re considering additional pieces, and we look forward to helping you again in the future.
Kind regards,
The ercol Team
Excellent service and furniture
Excellent service and furniture. Only issue was with delivery which I believe was the fault of the delivery company
26 March 2026
Reply from ercol Furniture
Thank you for your kind feedback. We’re delighted to hear you’re pleased with both the service and furniture.
We’re sorry to hear there was an issue with the delivery and we will pass this feedback onto our delivery partners.
Kind regards,
The ercol Team
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