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Equity Release Advice Reviews 

508
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for providing clear, thorough explanations and extremely prompt responses to all financial inquiries. Many individuals deeply appreciate the professional and friendly advisors who take time to listen and make them feel completely at ease throughout the entire process. Some reviewers were not happy with occasional communication delays, missed callbacks, or navigating personal situations requiring extra reassurance during stressful moments. Despite these minor drawbacks, the overwhelming overall feedback remains exceptionally positive, with consumers consistently recommending the professional service for reliable and trustworthy guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting advisors who are polite,... See more

Customer service

Consumers find customer service to be positive, highlighting that advisers and call handlers are very... See more

Service

Reviewers mention positive feedback about service, noting fast response times, professional staff who explain... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt replies and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You put us in touch with a financial advisor who was absolutely brilliant. He listened to what we wanted, explained thoroughly everything and gave us multiple options based on our needs and individual... See more

Company replied

Rated 5 out of 5 stars

Very quick response. Ashley very friendly. Asked questions and explained how it worked. Was always available if I had any questions . I would recommend him to anyone looking for advice for Later Li... See more

Company replied

Rated 5 out of 5 stars

Rachel was professional, friendly and knowledgeable. She took time to listen to me and explained the process throughly. I am glad I chose this company for the advice I needed and would definitel... See more

Company replied

Rated 5 out of 5 stars

Very prompt at getting in contact and then putting me in touch and setting up with a financial advisor who has lots of experience in this area. Very satisfied thank you 😊

Company replied


Company details

  1. Non-Bank Financial Service

About Equity Release Advice

Written by the company

Equity Release Advice is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(508)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Interesting conversation

Interesting conversation

25 August 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Raymond,

Thanks for sharing your feedback. Glad to hear the conversation was a useful one.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Helpful prompt initial call

Very helpful and identified relevant issues early in the call and was able to suggest a potential alternative to equity release in view of the fact the the subject property is jointly owned.

20 August 2026
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Reply from Equity Release Advice

Good morning,

Thank you for this thoughtful review. We're pleased the adviser that we connected you with took the time to understand your situation and talk through the options available.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Excellent service

14 August 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Amanda,

Thank you for the great feedback. We're really pleased you had a good experience with our service.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Friendly and professional

Friendly and professional

18 August 2026
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Reply from Equity Release Advice

Hi Lindsey,

Thank you for your feedback. We're glad to hear the experience felt friendly and professional throughout.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

You put us in touch with a financial…

You put us in touch with a financial advisor who was absolutely brilliant. He listened to what we wanted, explained thoroughly everything and gave us multiple options based on our needs and individual circumstances. Always called when he said he would and was a thoroughly lovely man. The response time was fast and we are incredibly satisfied with what has been offered.

18 August 2026
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Reply from Equity Release Advice

Hi Marie,

Thank you for taking the time to share this. We're really glad the adviser we connected you with took the time to understand your circumstances and set out your options clearly and that he kept in touch as promised. Feedback like this means a lot to us.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Crystal clear information

Crystal clear information

13 August 2026
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Reply from Equity Release Advice

Good morning,

Thanks for the feedback. It's great to know everything came across clearly. Making sure customers know what to expect whilst connecting with an adviser is something we always strive for.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Fabulous very helpful polite and…

Fabulous very helpful polite and reassuring thankyou

12 August 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Christopher,

Thank you for your kind review. We're really pleased the experience felt helpful and reassuring.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very quick response

Very quick response. Ashley very friendly. Asked questions and explained how it worked. Was always available if I had any questions . I would recommend him to anyone looking for advice for Later Life Equity release.

11 August 2026
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Reply from Equity Release Advice

Hi Margaret,

Thank you so much for this detailed feedback. Good to hear the adviser that we connected you with was friendly, answered your questions and was easy to reach throughout. We'll be sure to pass your comments along.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Excellent response time

Quick, concise, simple to understand

10 August 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Robert,

Thank you for the kind words. It's great to know the process felt quick and easy to follow.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very helpful conversation

Very helpful conversation. Was able to answer my questions.

6 August 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Simon,

Thank you for taking the time to leave us a review.

It's great to hear you found the conversation helpful and that we were able to talk you through how the process works and what happens next. That's always our aim.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Helped by a Very Lovely Young Man

Helped by a Very Lovely Young Man, named Wills. Will was very patient, listened to my concerns and answered with care. Explained everything that I needed to know.
Would definately advise to others !

6 August 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Eddie,

Thank you so much for this lovely review.

We're really pleased that our team member was patient, listened carefully to your concerns and took the time to explain how everything works before your next steps. That kind of care is exactly what we aim for. Thank you too for recommending us to others, it means a lot.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Prompt reply to enquiry clear…

Prompt reply to enquiry clear information

5 August 2026
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Reply from Equity Release Advice

Hi Derek,

Thank you for your feedback.

We're pleased your enquiry was answered promptly and that we were able to explain clearly how our service works. Keeping things straightforward whilst connecting consumers with a financial adviser is always our goal.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very nice helpful man

Very nice helpful man

4 August 2026
Equity Release Advice logo

Reply from Equity Release Advice

Good morning,

Thank you for your kind words. We're glad you found our team member helpful and we'll be sure to pass this feedback on internally.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very polite helpful explained in detail…

Very polite helpful explained in detail the way to proceed to the next phase

3 August 2026
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Reply from Equity Release Advice

Hi James,

Thank you for your review.

We're pleased you felt well informed and that the next steps were explained clearly. Making sure customers know what to expect whilst connecting with an adviser is something we always strive for.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Full information given to me full due…

Full information given to me full due diligence and knowledge given to me to understand the whole process. The ups and the downs. I was totally informed

29 July 2026
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Reply from Equity Release Advice

Hi Samantha,

Thank you for your wonderful review.

We're pleased to hear that you felt well informed throughout your initial conversation. Our team aims to make the process clear and straightforward, so customers know what to expect before speaking with an adviser.

Best regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very helpful in choosing a company

Very helpful in choosing a company. Polite and knowledgeable.

27 July 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Vicki,

Thank you for your kind words.

We're delighted to hear you found our team polite, knowledgeable and helpful. We appreciate you taking the time to share your experience and are pleased we could help you take the next step.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

I wanted to make some enquiries as to…

I wanted to make some enquiries as to if it is feasible to release funds to help my daughters get on the housing ladder and the gentleman I spoke to was very helpful and has made me an appointment to speak to someone in more detail

24 July 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Stephanie,

Thank you for your review.

We're glad our team was able to answer your initial questions and arrange an appointment for you to discuss your options in more detail with an adviser. We hope you found the process friendly and straightforward.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

The advisor was pleasant informative…

The advisor was pleasant informative and very good with the guidance give

17 July 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi David,

Thank you for your lovely feedback. We're pleased to hear you found our agent pleasant, informative and helpful. Our aim is to ensure customers receive clear information about our introduction service and understand what to expect from the next steps.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very easy and no pressure, just happy to help you.

Very clear on taking details down and explaining the process going forward. Sometime you put making these calls off as you fear the hard sell. Not in this time very relaxed and polite.

16 July 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Malcolm,

Thank you for taking the time to share your experience. We're delighted to hear you found our team relaxed, polite and clear in explaining the next steps. We aim to provide a no-pressure introduction service so our customers feel informed and comfortable throughout the process.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Fact finding call

The call handler was first class with a good knowledge of the situation and answered all my questions very well

15 July 2026
Equity Release Advice logo

Reply from Equity Release Advice

Good morning,

Thank you for your kind feedback. We're pleased to hear our team provided clear information and answered your questions professionally. Our aim is to make the introduction process as straightforward and informative as possible.

Many thanks,
The Equity Release Advice Team

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