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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality and durability. Many people highlight the excellent delivery service, noting quick dispatch and prompt arrival of their orders. However, some customers were dissatisfied with their orders, experiencing issues such as incorrect items being sent or products arriving without proper labeling. Some reviewers also reported problems with the service, mentioning slow responses to inquiries or difficulties with returns and exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the great... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the great quality of the products,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the swift and quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report quick delivery and easy ordering... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent and brilliant service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, f... See more

Rated 5 out of 5 stars

My first purchase was all the way back at Blenheim in 2015 , a polite waistcoat to which I still use to this day! 10 years later and I continue to make purchases. Nicky is extremely knowledg... See more

Rated 5 out of 5 stars

I had previously purchased an Equisafety Polite hi vi vest. Absolutely loved it. Such good quality and features that I wanted. Unfortunately, the chequered strap on the back started to come adrift. I... See more

Company replied

Rated 5 out of 5 stars

Great company to do business with, quick delivery, great customer service, bought a few items from them now, fully recommend Equisafety. Love the 10mph law air waistcoat, plus free gift horse leg boot... See more

Company replied


Company details

  1. Equestrian Store

Written by the company

EQUISAFETY - PUTTING YOUR SAFETY FIRST Is at the core of Equisafety Limited. A Guiding force driving us to continue the safety legacy we have built for over 25 years. A world leader in technical performance equestrian high viz. The unrivalled in-house designs are created by a qualified MA technical sportswear designer, and our relentless commitment is to give you, and your horse, the very best in unrivalled design by placing emphasis on function and performance for when you need it the most. Only the highest quality technical fabric is used in our iconic designs and the construction of our apparel is unrivalled. Equisafety designs and manufactures for a number of UK Police Mounted Police units including the Metropolitan; Greater Manchester; Avon and Somerset and Northumbria.


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
4-star
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1-star

Replied to 17% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you Equisafety!

I recently bought an orange Mercury hi vis exercise sheet for my dark bay horse as I was concerned that he wouldn’t be seen on these grey days. When it arrived, to say the colour popped was an understatement!! And the reflective panels are so effective.
I was so impressed with the rug I have now bought myself an Inverno jacket to match. No one is going to miss us on the roads. So impressed with both products. They are really well made.
I will be looking for some hi vis for the summer when the weather improves. Thank you Equisafety

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Winter onverno jacket

Mine isnt the most recent purchase I wish to review as I have hat bands polite waist coats
However about 4 years ago I brought the inverno winter coat in pink and is used regularly and come up like new every time I wash it
At equisafety is obvious the safety of horse and rider is not only thing they are concerned with its the quality of the products and value for money
There are many cheaper rip off versions on the market but for mine and my horses safety it's equisafety every time
Great range of products true to size thank you

15 February 2024
Unprompted review
Equisafety logo

Reply from Equisafety

The Inverno is a fab jacket. You are right there are a lot of rip off, but quality will always win. We even had riders with waistcoats that are over 10 years old, still going strong :-)

Rated 5 out of 5 stars

Love the range of products

Love the range of products. There is something for everyone and something for every season. Hi vis you want to and enjoy wearing 🧡💛🩷

5 January 2024
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you, we do try to cover all areas and cost points

Rated 5 out of 5 stars

Quality

Quality products in a good range of sizes. Beautiful colours 🌈. Perfect accessories to keep you safe on the roads. Highly recommend, been using their products for years for both horse and rider. Wouldn't ride out without wearing waistcoat, hat band, leg bands.

15 February 2024
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind comment, it is always greatly appreciated.

Rated 5 out of 5 stars

Reflective Gilet

The quilted reflective gilet is so comfortable to wear and the reflective chevron really works in the bright sunshine or dimmer days. Handy pockets for phones, keys etc and the fit is spot on when riding out.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

The best hi-viz I've experienced.......

I bought an equisaftey hi-viz sheet a few winters ago and I have used it ever since. It's bright, good material, fashionable and (most importantly) it's not silly expensive! Would 100% reccomend! The "cob" size fit my 15.1 horse and my 12.2 pony.

15 February 2024
Unprompted review
Equisafety logo

Reply from Equisafety

For a quality product, the prices are extremely reasonable.

Rated 5 out of 5 stars

Fast shipping, great product

I ordered two hi vis vests, shipping was fast, products were excellent, I gave them as gifts as here in Canada I haven’t found any high quality hi vis wear. The pink is certainly very popular! Will buy again!

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Inverno coat

I bought one of the longer length winter inverno jackets - brilliant. So warm, I love the zip up the back to go over the saddle, and the stretchy internal cuffs so I don’t get things down my sleeves! I wish it came in a non-hi-viz colour too, to be my everyday coat and not show the dirt so much. Fab coat.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

UVEX HELMET

Just want to say how happy I am with Equisafey. I purchased the UVEX Exxential II LED riding helmet for Xmas but unfortunately the rear light was faulty which was obviously disappointing. I emailed Equisafety over Xmas, not expecting them to respond so quickly, but they did and assured me they'd send a replacement light out once Xmas hols were over, which they did!!!! It's a great helmet by the way, and just brilliant for those early morning rides and arriving back later than usual on the evenings. Good to know you have that additional visibility when needed!!! Highly recommend Equisafety and will use them regularly now. Many thanks.
Diane Middleton 😃👍

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Reflective exercise sheet and matching ladies jacket

I have bought 2 items recently, a reflective exercise sheet for the pony in December (which arrived in plenty of time for Christmas) and a reflective jacket to match for my granddaughter in January. My granddaughter loves the jacket especially as you can remove the warning sign on the back. It’s also reversible and very warm and smart. Both orders arrived very quickly! I’m very pleased with the service!

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service , great product

I ordered a hi vis jacket for my father for Christmas. I made a mistake when doing the in line order and one of the team called me to check the details and made sure that I received the jacket before Christmas. The jacket arrived in time and my father was thrilled . The family is also happy because it will keep him safe on dark nights.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent service, quick delivery and a great price. The massage mitt is lightweight and easy to use, our pony finds it very relaxing, great for humans too! Thoroughly recommend equisafety for great service, ive had several products and they've all been great quality as well.

5 January 2024
Unprompted review

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