Equisafety Reviews 205

Yet another fabulous purchase from the Equisafety label.
Excellent products excellent service I highly recommend them.

Item arrived on time and date promised.
Item extremely effective.
Thank you.

My order arrived super fast. Was exactly as described and works brilliantly.

Great quality jacket and great service plus had 40% off so also great price

Quick, no fuss delivery. Product exactly as shown on the website. Great quality too.

Nicky was outstanding in her help and support with my order of a Charles Owen hat, with all the problems encountered with the recent closure of their factory, she never gave up chasing my order. Thank you Nicky!

Straightforward ordering and fast delivery. The product is of excellent quality and I have already recommended it to others

Fast service, great value. Great quality coats.

Quick delivery and great quality. Freedom of movement for the horse. I love the hi-viz sheet!

Simple ordering and very quick delivery.
I had been looking for a hi-viz that would extend sufficiently to go over my big coat in the winter but be small enough for the summer and that's what I got and in bright red, and with pockets, just love it

I would not have placed an order if it was it's original price as that was far too expensive for the item.But it was half price and this, to me, seemed like a fair price.
The product is very well made, of good materials and is completely adjustable.
Love the good quality zip, deep, zipable pockets and lots of velcro for perfect adjustments.
Great slogan which is making drivers more aware of the law and speed around horses.
Quick dispatch and well presented.
Would highly recommend!! 👍😁

Good quality product that fits well. Lightweight but inter quilted lining give substance to the rug.

I’m super satisfied with my purchase! The delivery took as long as expected since it had to be shipped all the way to Denmark, but it was definitely worth the wait. The customer service was excellent and responded quickly to my questions about delivery time. The product itself is top quality – I couldn’t be happier. Highly recommended!

Ordered toy pony for a birthday gift. Called them almost 3 weeks later as hadn't received it. They knew immediately that they'd been unable to fulfill my order as there was an error on their website and they didn't have the item in stock. They'd been searching the warehouse all that time apparently.
They had made no attempt to contact me to let me know or to refund me in the intervening time. I'm certain they wouldn't have bothered to either if I hadn't called them. Poor customer service.

Really wouldn’t bother. I placed an order for an ear bonnet on 28th September, and a women’s hi-viz gilet arrived the following week instead. I emailed straight away to say I’d received the wrong item and got a reply a couple of days later after chasing. Equisafety promised to send me the correct item along with a return mail package.

However, after that response, my next three emails asking for an update were ignored. The replacement only arrived yesterday — three weeks later. When I opened the package, I discovered the wrong ear bonnet had been sent again, and it wasn’t useable for me as it didn’t have the velcro tabs the one I ordered did. I emailed back to explain, and the reply I finally received simply said they were sorry they couldn’t help me.

I found this a really strange response given the lack of care and attention throughout. The response made it seem like them having sent me two incorrect items was in fact my fault.

I’ve managed to get a refund via PayPal, but the whole process has been slow, frustrating, and disappointing. I won’t be shopping with them again.

Came really quickly. Was a little big, I had to sea one part of the elastic together to make it fit, maybe make it adjustable, other than that really pleased with the quality

Great tabard, adjustable. Great pockets.

I purchased the hat camera on Friday 19th sept early morning. it states on their website that the despatch time was 48hrs. By Tuesday afternoon (23rd) there was no despatch update on the shop app so I phoned them. The lady on the phone told me they were having an issue connecting the camera to the phone app after the updates and that they are getting the camera sent out today (Tuesday) and I should receive it tomorrow (Wednesday) and that she is sending it first class …. Wednesday came and still no despatch notification or tracking …. Thursday - nothing. I contacted them again Thursday afternoon, explaining the situation and what I was told. I was then told they were waiting on a phone call from China about the updates (contacting China didn’t fill me with confidence, felt like I’d bought off temu for an extortionate price) …. She then told me that failing that if she couldn’t get the camera sent out she was going to contact me tomorrow (Friday) for a refund which I thought fair enough ….. Friday came, no shipping details, no contact from them …. I emailed them Friday afternoon and phoned them numerous times and was completely ignored …. I never had and issue contacting them the previous two times … I tried all day to contact them to which I was still ignored ….. i then had to open a case with PayPal to get my money back which I received today ……. I wish I had read reviews before purchasing. It’s really bad customer service and they shouldn’t be selling products when they can’t complete orders …. If I hadn’t of contacted PayPal, they would of still had my money right now and I would of been without a product that I paid for. The lady on the phone was nice, she wasn’t rude, just full of excuses and false promises. I won’t ever purchase equisafety again, not even through a third party. …… I do generally believe that they don’t have cameras in stock and they are getting them made cheap l in China when people place an order which could take 30 days plus to even arrive in the UK. I would just avoid.

Excellent service and great product

Wonderful item even better than i expected. Fits well, breathable and so easy to ride in. Only had a tshirt on and was still warm on a chlly day