Equilaw Reviews 4,835

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as faultless and efficient, with many people appreciating the clear communication and accurate advice received at every stage. Reviewers are particularly impressed with the quick response times, with call-backs often made within minutes, and the smooth user experience, which made complex processes feel pain-free and stress-free. However, some customers also noted that there were occasional delays caused by external management companies. A few other people also felt that they would have liked a more proactive approach regarding communication and updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as faultless, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

Customers report positive experiences with the user experience, often describing it as smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all o... See more

Company replied

Rated 5 out of 5 stars

I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurat... See more

Company replied

Rated 5 out of 5 stars

Right from when we applied for a Life Mortgage, Equilaw kept us up to date of the progress of our application. I would especially thank Leah who really went out of her way to get the application throu... See more

Company replied

Rated 5 out of 5 stars

Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'. Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Emily Yong was looking after us during…

Emily Yong was looking after us during our equity release we found her to be excellent in helping us with the process start to finish.

10 June 2026
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Reply from Equilaw

Thank you for your lovely review and comments for Emily. We're pleased to have been a part of your application so thank you for choosing Equilaw Solicitors.

Rated 5 out of 5 stars

I applied for equity release (Lifetime…

I applied for equity release (Lifetime mortgage) and Equilaw solicitor carry out
The application.
Ellie Davis case manager is a wonderful.perfect and well experienced
Regarding my lifetime mortgage.
Everything went very smooth.fast and without any stress and completed.
If I want to sell I definitely refer to her again .
I wish the very best and happiness for Ellie Davis

10 June 2026
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Reply from Equilaw

Thank you for your lovely feedback. We'd welcome the opportunity to work together again so do let us know if we can be of any future assistance.
We'll be sure to pass on your well wishes, and wish the same to you too!
From the whole team at Equilaw - thank you!

Rated 5 out of 5 stars

Exceptional

Leah and her colleagues always kept me informed stage by stage in a way I understood as opposed to legal terms

10 June 2026
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Reply from Equilaw

Thanks for your lovely review and feedback for Leah and the team
Wishing you all the best
Team Equilaw

Rated 5 out of 5 stars

Olivia Bond is very professional and…

Olivia Bond is very professional and helpful and would highly recommend her.

10 June 2026
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Reply from Equilaw

Thanks for your lovely comments for Olivia, we'll be sure to pass these on. If we can be of any future service then please do contact us. Otherwise, all the best!

Rated 5 out of 5 stars

Very professional and clear advice and…

Very professional and clear advice and instructions given. Many thanks to your staff.

10 June 2026
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Reply from Equilaw

We're thrilled to read your comments and see we were able to deliver our usual excellent service.
Thanks for taking the time to feedback to us and wishing you every success for the future from the entire Equilaw team.

Rated 5 out of 5 stars

All the staff are great

All the staff are great, Maisie, my case manager kept me up to speed , I felt in control all through the process

9 June 2026
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Reply from Equilaw

Great news! Thanks for your review and 5 stars!

Rated 5 out of 5 stars

I found Equilaw very professional

I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurate advice at every stage.
They were always available to speak to (during office hours) - all call backs were made within minutes.
I dealt with Leah Wright specifically for the majority of my interactions and all of the above refers to her.

5 June 2026
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Reply from Equilaw

Thank you for your feedback and for taking the time to share your experience with us. We love hearing from our clients so thank you again and best wishes.

Rated 4 out of 5 stars

Very efficient from start to finish.

Very efficient from start to finish.
Olivia Bond always returned calls, was pleasant and helpful.
Problems that did arise handled effectively.

9 June 2026
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Reply from Equilaw

We're so pleased to read your comments and see Olivia was able to deliver our usual excellent service standard. Thank you for taking the time to share your feedback with us.
All the best,
Team Equilaw

Rated 5 out of 5 stars

Keeley Harris mcroberts has been…

Keeley Harris mcroberts has been extremely helpful and made rhetorical process rally easy.

9 June 2026
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Reply from Equilaw

Thanks so much for your kind comments and feedback! We'll be sure to pass your comments on to Keeley and the team. Thanks again and all the best,
Equilaw Solicitors

Rated 5 out of 5 stars

Bethany Timms was extremely…

Bethany Timms was extremely professional and was always quick to update. A very easy process thanks to Bethany.

5 June 2026
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Reply from Equilaw

Great news! We're pleased to see Bethany was able to complete the application so swiftly. Thanks for your feedback, wishing you every success and happiness for the future from all of us!

Rated 5 out of 5 stars

Helped us both with out any pressure

Helped us both with out any pressure
To understand what we where doing
And gave us plenty of time to make
A informed decision

8 June 2026
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Reply from Equilaw

Thanks so much for your lovely review and feedback. We're pleased to see we were able to support your application and wish you all the best for the future!

Rated 5 out of 5 stars

Leah and her team were all very polite

Leah and her team were all very polite, helpful and efficient

3 June 2026
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Reply from Equilaw

Great news! We're pleased to see Leah and the team were able to support your application.. Wishing you every success for the future from all of us at Equilaw.

Rated 5 out of 5 stars

I was kept informed from the start.

I was kept informed from the start.
Friendly and knowledgeable staff.
No.complaints at all .
Thank you .M Haywood

8 June 2026
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Reply from Equilaw

Thank you for your kind comments and feedback. We're thrilled to have been a part of your application and we wish you all the best for the future.
Good luck from the whole team at Equilaw!

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with this law firm from start to finish. Their communication was outstanding—they kept us informed at every stage of the process and were always available to answer any questions we had.

A special mention goes to Maisie Hughes, who was exceptional throughout. She was professional, approachable, and ensured we always knew what was happening with our case. Her attention to detail and commitment to keeping us updated gave us real peace of mind.

What we particularly appreciated was the firm's understanding of our busy schedules. They were flexible, respectful of our time, and made the entire process as convenient and stress-free as possible. They were also consistently punctual and delivered on everything when promised.

We are extremely grateful for the excellent service we received and would highly recommend both Maisie Hughes and the firm to anyone seeking reliable, efficient, and client-focused legal support.

1 June 2026
Unprompted review
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Reply from Equilaw

Thanks so much for your lovely review and feedback. We're thrilled with your comments and feedback so thank you for sharing.
If we can be of any future assistance then please do let us know.
Kind regards,
Equilaw

Rated 3 out of 5 stars

The was a lack of comnicatiomand

The was a lack of comnicatiomand
Loss of letters by mail

2 June 2026
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Reply from Equilaw

Thank you for your review and honest feedback. Naturally we're disappointed to see we didn't meet your expectations this time. We would welcome an opportunity to discuss your feedback if you wish. Please contact our Service Quality Manager, Lexie, to discuss a suitable arrangement on lexie.woropaj@equilaw.uk.com.
Otherwise, we wish you every success and happiness for the future from the entire team at Equilaw.

Rated 5 out of 5 stars

Maisie was very helpful and it all went…

Maisie was very helpful and it all went through smoothly.

5 June 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Great to read Maisie was able to support your application with our usual excellent service.
We wish you all the best for the future from all of us at Equilaw.

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