Equiflair Saddlery Reviews 803

Had a faulty pair of trainers that have only been worn for a month, got in contact with equiflair straight away! Speedy responses to my query, with a very apologetic response Swiftly helped by a a co... See more

I was brought a pair of trainers from Equiflair as a birthday present. Unfortunately they broke within the warranty period. When I emailed Mat he responded to me within minutes and was very polite and... See more

Matt went out of his way to advise and find a riding hat for me. I am delighted with my UVEX hat. I would highly recommend Equiflair Saddlery its so pleasant to deal with a small family owned busine... See more

I buy regularly from Equiflair - competitive prices, great sales and a wide range. Have kept, returned and also recently had to have parts sent for an item - always polite and fast service, love that... See more

Super service, I ordered boots that didn’t fit right and called in person to return them for a refund, Matt then kindly and patiently then looked in the warehouse for what might fit. Have used them... See more

I highly recommend Equiflair Saddlery. One of the most important things that stands out is their customer services. I had an issue with a product and they were extremely helpful and proactive in resol... See more

I made a mistake placing an order on a Friday night, so I reported the problem noting the company did not open until Monday. By Saturday morning the problem seemed to have gotten worse so I sent anot... See more

I am absolutely thrilled with the rug. My horse was completely dry and protected. The rug is so comfortable with a great fit and straps that keep it firmly in place. The metal clips are unbreakable an... See more

I contacted Equiflair about an issue I had with my waterproof trainers not being waterproof. They responded promptly, and we have new resolved the problem. Excellent customer service. Matt has been g... See more

I’ve recently made a purchase from Equiflair and couldn’t be more pleased with the entire experience. Their website is easy to navigate, with a wide range of high-quality equestrian products. I fo... See more

Fantastic customer service went above and beyond to reach out with a return that unfortunately never fit, no one at fault item lovely just never fit, returned item with personal help to arrange this,... See more

What a Pleasant experience every time we use which is often, we use delivery and click and collect and never have any issues , today we had a new experience due to an accidental shrink of my daughter’... See more

I had a recent issue getting a grazing muzzle delivered in time from other places, however I then found Equiflair saddlery online. I found a great offer on their website which meant it was actually ch... See more

I purchased a stay dry fly rug from Equiflair Saddlery, unfortunately when used it was not waterproof on the neck or shoulder. I contacted the manufacturer direct (product fault) and they were sadly... See more

My stirrups arrived within 2 days and was given the option of collecting direct which was brilliant. Found person I spoke to on the phone extremely helpful. Will definitely use Equiflare Saddlery aga... See more

Order came swiftly. Didn't actually suit my purpose. Enquired about refund by email. Swift response, easy instructions, even for me!

Excellent service. Easy to order, I needed to exchange for a different size and was given advice on how the boots should fit, but also refunded promptly and the new order sent out.

Incredibly fast despatch and delivery. Could hardly believe it! Been searching everywhere for this jacket, and it was definitely worth the hunt. Love it.

This is a great company to deal with. Very competitive with their pricing and speedy delivery. The trainers are fabulous and fit perfectly, so their description was spot on.

Placed an order on 28th and ETA was 3rd March. On the original order email I was told I would receive an email when my order was despatched with tracking info. On the 7th March no order delivere... See more

Needed to contact customer services and I had a quick response. I was given several options of which all were good to sort out my issue. Can't fault them

I had to return a Lemieux rug as it was faulty. The return process was super easy a few emails back and forth and it was done and I received my refund straight away. I will deffo be ordering all my ru... See more

I purchased some Veradus front tendon boots for my horse. They turned up nice and promptly. I was disappointed when I had ordered jump boots instead of dressage (my mistake). I sent the boots back thi... See more

I am delighted with my order - it was exactly as expected and delivered promptly. I was kept updated with delivery information. Great customer service - I wouldn't hesitate to use again and reco... See more

Brilliant company to deal with. Kept up to date, items ordered are often delivered earlier than stated. Any query they have they contact you. I would highly recommend

Arrived on time. Good delivery. Chaps are excellent, fit well, look smart and are wonderfully warm in this icy snap! Thank you.

Very efficient customer service from Matt my order was placed online posted next day and delivered in the stated time lovely item great sale price…happy customer thank you

Delivery was on time, the wellies were perfect and the best price I could find anywhere. Wiuld definitely use again.

If I could leave a 0 star rating I would! You have to pay to return faulty items. Know Your Rights: Refunds on Delivery Charges in the UK! Under UK Consumer Contracts Regula... See more

Great company to deal with. Item sent expeditiously and very helpful and personal email correspondence when the Royal Mail and weather delayed delivery. Would highly recommend Equiflair Saddlery

Easy straight forward to order kept up to date where order was came on time pleased with product Thankyou

I bought Premier Eqine boots, they were a great price and delivery was very quick. I would definitely buy from Equiflair again

The bridle arrived very quickly and was needed for an exracehorse. It was beautifully made, very good quality.

The service was great, order delivery was prompt, item as described, even though I returned the product as it didn’t fit, refund processed immediately, more than I can say for larger retailers

Great experience, easy to find what I wanted and purchase. Great quality and great value for money. Very happy and will purchase again

You never really know if a company is good until you have a problem - this is one of the best experiences of good customer service I have ever had - fast and resolved so well from start to finish - th... See more

Awful experience, never again. Items are advertised as in stock with 48-hour delivery, but it takes 6 days just for the item to come into stock, before it could even be dispatched with ZERO com... See more

Recently make a misleading purchase , contacted customer service for a pink piece of cardboard I received instead of a blue horselyx product and I was met with a rude and unprofessional response from... See more

First and last time I order clothes online !! , ordered a gilet in large which arrived very quickly but defiantly wasn't a uk large, every item of clothing I own is large and fits perfectly or slight... See more

Prompt delivery, fabulous boots, true to size. Very happy with service and purchase

Excellent price, Arrived on time, Perfect condition What more can I say?

Excellent girth and saddle cloth. Quick delivery. Will be using again

Delighted with my purchases! Arrived earlier than expected and well packaged!👌😁Would def recommend!!

Item as described. It arrived promptly, was well-packaged and it fits nicely.

Great products & prompt delivery. The discount code is a happy bonus!

Delivered very quickly. Fantastic item, very stylish and fits well.

Great service. Item arrived well packaged and in good condition

Under UK Consumer Rights Law, all customers are entitled to a 14-day cooling-off period when buying online. If you return an item (even at your own cost), you are legal... See more

5 star service easy ordering super fast delivery would use again fe

I’m a student and had a terrible experience with this company. It’s really disappointing when businesses try to mislead consumers. Thankfully, my mum helped me report them to... See more

I made a purchase since April of this year, long story short my package still hasn’t arrived. It’s been almost 4 months and still no delivery. At first the company would answer my emails but... See more

Very quick postage, great price, item exactly as described! Perfect experience!

The boots arrived when expected well packaged and returns clearly explained online. However sadly too big. I do however hope to reorder as you don’t do an exchange system.

Good product.. great customer service… highly recommend… will definitely use again

Fast easy ordering and delivery and great product at a great price

Placed an order on 19th June, still not received by 18th July. Emailed the company to say I had not received the item. I was informed to contact Royal Mail who said it was delivered appar... See more

Lied too and cheated We ordered from them with 24hour delivery 2nd October It’s now the 13th we have been told that the order was attempted delivery but the tracking says it’s still 400 mi... See more