Ratheesh P Was quite helpful. However, there was long silences on the phone and I never knew whether he was still there or not so I think some sort of reassurance could have been good. But that's... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me... See more
Company replied
Ramysa was most helpful in my queries, providing quick responses and solution to my questions. She was very knowledgeable and patient. Would politely request you revise the hold music on the pho... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.6
Excellent
627 reviews
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The operator on the other end was fantastic. very…
The operator on the other end was very considerate of my inadequate knowledge and directed me patiently and skilfully to what I was trying to do.
24 April 2026
Unprompted review
Reply from EQi
We're happy to hear that our operator was helpful and patient in guiding you. We appreciate you taking the time to share your positive experience with us!
Employee had good knowledge of the…
Employee had good knowledge of the query that had and helped me through process.
24 April 2026
Reply from EQi
We appreciate your feedback and are happy to learn that our employee's knowledge helped you through the process effectively.
The person was really helpful and…
The person was really helpful and polite. She explained the account to me and carried out the task I needed doing.
24 April 2026
Reply from EQi
We're happy to hear that the person was helpful and polite while explaining your account and completing your task. Thank you for your positive feedback!
Great customer service
The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me back to confirm that all was in order.
23 April 2026
Unprompted review
Reply from EQi
We're happy to hear that the staff member acted quickly and efficiently to meet your needs. We appreciate you taking the time to share your positive experience with us!
Excellent customer service by Ramsiya
We spoke with Ramsiya who was very very helpful and knowledgeable. Polite and resolved all our problem.
23 April 2026
Reply from EQi
We're happy to hear that the staff member was very helpful and knowledgeable! We appreciate you recognizing their politeness and problem-solving skills.
Very friendly staff and really helpful…
Very friendly staff and really helpful with my query.
22 April 2026
Reply from EQi
We're so glad our staff was friendly and helpful in resolving your query. Thank you for your positive feedback; we appreciate it.
Manish has very helpful and helped me…
Manish has very helpful and helped me set up my account quickly
22 April 2026
Reply from EQi
We are happy to hear that the account setup was quick and helpful. We appreciate your positive feedback and thank you for sharing.
Very helpful. Thank you.
The adviser quickly understood my questions & was very clear & patient in giving me all the information i required.
22 April 2026
Reply from EQi
We appreciate you sharing your feedback. We're happy to hear that the adviser clearly understood your questions and provided all the information you required with patience.
Ratheesh P Was quite helpful...
Ratheesh P Was quite helpful. However, there was long silences on the phone and I never knew whether he was still there or not so I think some sort of reassurance could have been good. But that's just a small thing and I hope it's taken constructively
I think he did misunderstand a question of mine at the end where I wanted to withdraw some cash that I had sitting in my account. And he advised me that I had to do it via my bank. Instruct my bank, but I think maybe he was confused with organising a direct debit.
21 April 2026
Reply from EQi
We appreciate your feedback. We're glad to hear that the agent was helpful. We'll address the silences during calls to ensure better reassurance. Thank you for your constructive input.
Very helpful and rang back when I…
Very helpful and rang back when I inadvertently disconnected
21 April 2026
Reply from EQi
We're glad our team could assist you effectively and promptly when the call was disconnected. Thank you for sharing your positive experience!
Reply from EQi
We really appreciate your feedback and are happy that the representative understood your needs.
ISA help
Trying to get get some clarification on how to transfer shares into an ISA and what the costs would be, took a long time. i had to keep checking as "yes" was used alot, but not to confirm my query.
21 April 2026
Reply from EQi
We appreciate your feedback and apologize for the unclear information and delays you experienced while trying to transfer shares. We'll review this to improve clarity. In the meantime, i have requested for a representative to reach out to you.
ISA transfer
Easy to deal with, operator explained procedure as we went along and deal was completed quickly.
21 April 2026
Reply from EQi
We're glad you found the process easy and efficient. It's great to hear the operator provided a clear explanation, and the deal was completed quickly. Thanks!
ISA support
Manish was most helpful in lining up trade for my flexible ISA.
21 April 2026
Unprompted review
Reply from EQi
We're happy to hear that you found our team member helpful in setting up your flexible ISA trade. We appreciate your positive feedback!
Reply from EQi
We're happy to hear that our customer service was helpful to you. Thank you for your positive feedback; we appreciate it.
Reply from EQi
We're happy to hear that our team member efficiently resolved your problem and provided helpful assistance! We appreciate your feedback.
I called for assistance for help with the website
I called for assistance with the website as I'm new to the site. I found the person was very knowledgeable and very helpful walking me through the site.
21 April 2026
Reply from EQi
We're happy to hear that our team member was very helpful and knowledgeable while guiding you through our website. We appreciate your positive feedback and thank you for your time.
Reply from EQi
We're happy to hear that the agent was patient and helpful, and explained everything thoroughly. We appreciate your positive feedback.
The lady I spoke to was extremely…
The lady I spoke to was extremely courteous, was able to help me with my query - after referring to a colleague - and was also very patient as I did not have all the necessary information required to hand!
All in all I was very pleased with the way the call was handled.
20 April 2026
Reply from EQi
We're happy to hear that the call was handled to your satisfaction. We appreciate you mentioning the employee's courtesy, patience, and helpfulness in addressing your query. Thank you for your positive feedback!
Quick and very easy to use.
20 April 2026
Reply from EQi
We're glad you found it easy to use. Thank you for your feedback; we appreciate it.
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