So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... See more
Company replied
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See what reviewers are saying
Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... See more
Company replied
Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... See more
Company replied
We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.8
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Water leak
We had a water leak in the early hours. We rang and Kieran answered. He gave us time to explain what was happening and reassurance that a plumber would come out to us. Lee arrived in the time they gave us and managed to stop the leak. He is friendly and due to his calm nature, made a stressful situation easier to deal with. Thanks very much. Louise from Lowton.
16 October 2023
Unprompted review
Reply from EPHG Limited
Kieran dealt with a couple of early hour calls this morning and last night, and glad he was able to assist you well enough, and hope there wasn't too much damage caused. Appreciate the time you've put in to write the review, thank you, and all the best
Very good plumber, skilled and polite
The person who took the call was well-organised and got a local plumber to me very quickly. The plumber, who arrived promptly, was very competent and tracked down the source of the leak which was not at all easy. He kept me informed throughout and asked permission before doing anything - like breaking a hole through the tiling and plasterboard to reach the leaking pipes so he could cap them, stop the leak and turn the water on again. He waited for a while to check the solution had worked and told me to call him day or night if the problem returns. He did not stop even for an drink until everything was fixed and he was just waiting to check it worked. Delightful Polish man, very polite, I could not have asked for a better plumber.
10 October 2023
Unprompted review
Reply from EPHG Limited
I'm glad that you got a service of what seems to be of high standards, and I'm glad that one of our staff had managed to assist you well.
Hope you manage to get the damage fixed and that service is as good as the service we gave you.
Thanks for the well written review, and if I manage to find which engineer this is, I will thank him also. Much appreciated.
Reply from EPHG Limited
Really appreciate the review, and our aim is always to get an engineer within the time stated. Thanks, and all the best
I needed a plumber to attend to a faulty tap
I needed a plumber to attend to a tap that wouldn’t turn off. I was quoted £150 for the call out charge and £150 per hour for the plumber. That’s £300 for one plumber for one hour. I’ll let the readers of this review decide wether that’s exploitation or value for money.
30 September 2023
Reply from EPHG Limited
Dear reviewer, I see that you feel the need to write a review, which the score could of been worse, or could of been better, but my concern is, there was no service given, and a 3 star is still a discredit, as we like to show to our clients upmost professionalism, and that we try to work above and beyond.
Given companies of our size, our costs are typical for an emergency service we feel, however, people could get cheaper, but in our experience, the level and the quality of the service seems to deteriorate, for example, if the engineer we send out is getting bad feedback and is not good enough for the level of service we require of them, we take them off our system, ensuring to our clients we try to only send the best contractors out, and given that people tend to get over charged from poor service seeming cheaper to start with, we would say that for the level of service we give, the costs should be well worth it.
I hope this helps, and if you don't mind me saying, there are a lot of people who take a lot of pride in there business, not to be discredited for some reason or another, at no fault to the company.
Just to confirm, I've have since had contact with this reviewer by email and can confirm this is a legit person. Our reviewer was concerned about our costs being exploitation, however, we don't hide our costs, we always send the costs to our client by email or text message for them to agree by reply before giving a service, however, I don't think this reviewer was aware of this, but it does explain that in our terms.
Because our client didn't use our service, I don't think they gave us the chance to see what we could offer, and how good the service we give could be given.
Also: Engineers we send out are only authorised for the first hour, and the ongoing rates could be subjected to further work and VAT, meaning in most cases, the cost in our experience (including VAT) has been cheaper than the said £300.
In some cases, we have no choice but to include the VAT, however, VAT should never be referred to exploitation.
We have asked the reviewer if the review could be altered or taken down, so that our clients are not mislead, however, as our client has not been given a service, we feel that it is unfair to review a company for a service they have not received.
Fast call out even on a Friday night!
Fast call out even on a Friday night. Fixed within the hour, no issues at all. Costs outlined upfront. Would recommend and would definitely use again if required.
15 September 2023
Unprompted review
Reply from EPHG Limited
Job done as it says on the tin. Happy you managed to have your job done within the hour and hope you don't have any further issue and all the best. Thank you for your time in writing this nice review about our services.
Absolutely brilliant service
Absolutely brilliant service. the engineer from EPHG arrived at exactly the time appointed. he showed tremendous skill in identifying the fault and it was all perfect when he left. Cleared up as he went along. very polite.
Very happy customer!
3 September 2023
Unprompted review
Reply from EPHG Limited
An absolute above and beyond I assume, and a powerful review. Really appreciate your time in you writing this wonderful review. Thank you, and all the best.
Very impressed with the service
Very impressed with the service. The engineer arrived within the specified time, was polite and efficient and solved the problem with the minimum of fuss. Would not hesitate to recommend Shane to anyone.
Thank you.
28 August 2023
Unprompted review
Reply from EPHG Limited
I'm glad that Shane was able to get to you within the time allocated, as this is always our aim, and appreciate the nice review, all the best. Thank you.
I had an urgent problem with a water…
I had an urgent problem with a water leak. They sent a guy round (Usman Yousaf) within 2 hours of my call. He was polite and efficient. He identified the problem very quickly and fixed it. That is all you want in a situation like that.
27 August 2023
Unprompted review
Reply from EPHG Limited
Happy to receive a nice review like this about Usman, one of many engineers we have on our system, and a credit to him, he was able to help you out in his time of need. Thanks for your time in writing this review, all the best.
Extremely helpful
27 August 2023
Unprompted review
Reply from EPHG Limited
Thanks for the 5 star review :-)
Rapid response
Polite and helpful response when calling late on a Saturday. Rapid contact from the engineer after listening to the problem and engineer was on site in 30 minutes. Very impressed
12 August 2023
Unprompted review
Reply from EPHG Limited
Appreciate your time in writing this nice review and this is the type of service we always try to provide for all our clients. All the best.
Excellent service
Excellent, professional service.
My elderly mother in law had arrived home from hospital to find her toilet not working.
Thomas Sweeney, the plumber you sent, was prompt and efficient. He was able to get parts required, this was a Saturday, and fix the toilet having a professional but friendly approach.
Thank you to all concerned. Would highly recommend your company.
29 July 2023
Unprompted review
Reply from EPHG Limited
Really appreciate the feedback and glad Thomas has been able to assist you very well, and most importantly, being able to get the parts to fix your toilet.
Ephg limited (plumbing)
Arrived within 50mins explained everything and fixed leak in 10-15 mins really good service.
22 July 2023
Unprompted review
Reply from EPHG Limited
Glad the engineer has been able to fix the leak and provide a good service. Appreciate the time you've put in to writing the review, thanks you.
Rapid response to emergency callout
Major leak in central heating loop called for an emergency plumber. Adam connected me to an engineer in my area and the problem was fixed within 2 hours of the initial phone call. Sure, you pay for the call-out, but that's fair enough. I don't work for free and wouldn't expect anybody else to either.
22 July 2023
Unprompted review
Reply from EPHG Limited
Glad the leaking central hoop was fixed and hope you're not having any further problems. Appreciate the time you've put in to writing this nice review, all the best. Thank you.
Plumber Kevin attended our commercial…
Plumber Kevin attended our commercial property on 4th July. He was very professional, keeping me fully informed and even returned to make sure all happy. Would happily recommend Kevin to all.
4 July 2023
Unprompted review
Reply from EPHG Limited
Kevin has many times worked above expectations, and returning to make sure you're happy must be one of them. Happy you've found Kevin to be professional and I thank you for your time in writing this nice review. All the best.
Callum came out to my house from its…
Callum came out to my house from its plumbing scotland at half 2 in the morning to help with a leaking toilet system. The work was promptly sorted to a professional standard. If you ever need a plumber give him a call 👍
25 June 2023
Unprompted review
Reply from EPHG Limited
Callum is 1 in over 2000 contractors that has been taking on the call-out for us and has been very helpful for many years. Happy that Callum was helpful, and appreciate the time you have put in to writing the review.
Great service
Had an issue with electrics at 8pm on a Saturday, engineer came out that night and sorted the problem quickly. Thank you
24 June 2023
Unprompted review
Reply from EPHG Limited
Really glad the engineer we assigned to you was about to sort the problem out rather than having to return with parts.
As we're 24 hours, 8pm is normal for us on a Saturday night and we really appreciate your time in writing the review.
Best wishes going forward and hope you don't require any further emergencies soon.
Great service
The engineer Ross was great. Very efficient, explained everything clearly.
7 May 2023
Unprompted review
Reply from EPHG Limited
Happy that the engineer was great and very efficient with the add information explaining everything clearly. Really appreciate the review and wish you the best going forward. Thank you.
Prompt and courteous out of hours…
Prompt and courteous out of hours service. Would highly recommend..
7 May 2023
Unprompted review
Reply from EPHG Limited
Our aim is always to provide a service within the given time and I thank you for the recommendation and your time in writing the review with much appreciated, I also wish you the best going forward.
Excellent prompt efficient service
Excellent prompt efficient service. Definitely recommend
4 May 2023
Unprompted review
Reply from EPHG Limited
Very kind of you to leave a nice review and I'm glad that you've found the service to be good. All the best.
Reply from EPHG Limited
Glad you had a great service and the engineer was prompt and friendly. Appreciate the review and thanks you, all the best.
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