So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... See more
Company replied
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Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... See more
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Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... See more
Company replied
We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.8
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Recommend
eturned from holiday to find a leak 😳. Rang this company and we had a plumber on site soon after an hour. Problem fixed.
Clear information about cost and eta.
16 August 2024
Unprompted review
Reply from EPHG Limited
Glad the engineer arrived within expected time and resolved the issue. Really appreciate the stars and all the best.
We returned from holiday to find a…
We returned from holiday to find a leaking pipe in our bathroom. Reji arrived within 30 minutes of our emergency call and applied a fix quickly and efficiently. Very happy with the service.
23 July 2024
Unprompted review
Reply from EPHG Limited
It's always a worry coming back home to a leak, which I normally turn the water off myself. I hope there wasn't too much damage and glad the engineer got to you quickly with a fix. Really appreciate the 5 star review and thank you.
Brilliant service
The 24 hour helpline answered after just a few rings, they coordinated my emergency burst pipe well with the plumber, they arrived quite fast through some bad traffic.
Worked continuously for 2 hours until the problem was found and fixed.
Amazing work. Gave us great piece of mind to go back to sleep.
3 May 2024
Unprompted review
Reply from EPHG Limited
Really appreciate the review and glad that Kevin was able to work well within your property to fix the issue. All the best and thank you.
Reply from EPHG Limited
Appreciate the review. Our aim is always to provide an engineer as quick as possible, specially in those times of needs. All the best best.
Brilliant job
Brilliant job! Came out on an emergency call out on a sunday. The contractor turned up well early and found the fault within minutes of me explaining what had happened. The repair also took no longer than 30mins. Thank you so much for your help
10 March 2024
Unprompted review
Reply from EPHG Limited
I'm glad the engineer was able to help out on a Sunday and also repair the issue within 30-minutes. Appreciate the review and thank you. All the best.
Quick Assistance
Needed help quick for a boiler leak on a Saturday evening and they were able to get someone there within 1 hour - bit pricey but it would have cost a lot more had they found a plumber to turn out so quick
10 February 2024
Unprompted review
Reply from EPHG Limited
Appreciate the review and glad we was able to assist you in your time of need Saturday evening. Hope you don't have any further problems. Thank you.
Midnight gushing leak quickly made good
Upstairs bathroom hot water tap suddenly burst a leak randomly around midnight and started flooding the place with water gushing through the ceiling into the downstairs dining room. Called EPHG and plumber Jamie Allen was here in 20 minutes. Made the repairs, gave good advice on avoidance of similar events in the future and was charming with it!
7 February 2024
Unprompted review
Reply from EPHG Limited
Appreciate the 5 star review and glad that Jamie was able to make the repairs. I hope you haven't got too much damage and if you need assistance with this, you can also contact us and we should be able to assist you with this or make recommendations. Thank you and all the best!
Brian Osmond the plumber worked nonstop…
Brian Osmond the plumber worked nonstop until our problem was resolved . Excellent service
20 January 2024
Unprompted review
Reply from EPHG Limited
Brian Osmond to the rescue, one of the contractors that we gave best plumber and has been on our system for over 10 years I believe. Nice to hear him pop up in the reviews. Glad the engineer was able to resolve your issue he worked non stop for, adn apreciate the 5 stars. Thank you.
Highly recommended
Really impressed with the speed of response and the professional and caring way in which the electrician (Max) undertook the work, explaining carefully to our relative what the issue was and how to correct it. The company is heartily recommended especially if you find yourself to be in an emergency situation.
6 January 2024
Unprompted review
Reply from EPHG Limited
Being a company that specialises in emergency call-outs, I'm glad that Max was professional and caring. Thank you and all the best.
4:00 AM Christmas morning burst water pipe
At 4:00 AM Christmas morning, with water gushing from a burst pipe in the cellar, I phoned APHG for an emergency plumber. Despite the holiday and time of day, a friendly man answered the phone & reassured me they would help. He contacted an emergency plumber. He arrived in an hour, stopped the water and ‘hoovered up’ inches of water from the cellar floor - all finished by 7 AM. Cost was just over £400 twice the normal price because it was Christmas. I was grateful they weee working on the holiday & could help.
25 December 2023
Unprompted review
Reply from EPHG Limited
Reading into this review, I would say you're lucky the engineer has a wet vac, as many of the engineers don't have one, but a few do, so it is hit and miss, but glad that the engineer we sent over did. I hope you don't have too much damage, but if you do, we may be able to put you through to someone for this also. Other than that, I wish you the best for the new year 2024.
Brilliant help!
Brilliant help. Great customer service and helpful electrician who saved us at 3am from an emergency. Highly recommend!
12 December 2023
Unprompted review
Reply from EPHG Limited
Glad we was able to give you a brilliant service from picking the phone up to getting an engineer to you at 3am in the morning. We really appreciate the review and your time in writing it. Thank you, and all the best.
I contacted this company around 01.45…
I contacted this company around 01.45 in the morning they sent an engineer out within the hour, my fault was delt with professionalism and understanding, I would highly recommend this company for any electrical work.
3 December 2023
Unprompted review
Reply from EPHG Limited
I'm glad that we was at a service of your needs early hours of the morning, and that the engineer got to you within the hour. Really appreciate the review, and all the best.
Excellent service
Excellent service , leaking boiler fixed in under 2 hours of calling
30 November 2023
Unprompted review
Reply from EPHG Limited
Glad to here another successful fix, and happier that you managed to get this all done within 2 hours of calling our service. Really apprecaite the review, and all the best.
Recommended
They came when nobody else could. Transparent and straightforward. The engineer was professional and took the time to explain and show me what the problem was and also gave me a temporary solution.
25 November 2023
Unprompted review
Reply from EPHG Limited
Due to the type of company we are, we always try to go above and beyond, possibly because we work with multiple engineers. Glad the contractor was able to work professional and at least give you a temp solution.
All the best, and thank you for your time in writing this review.
Fast response
Fast response
Problem sorted within the hour
Amazing service
5 star service
18 November 2023
Unprompted review
Reply from EPHG Limited
Thanks for the review, and I'm glad your issue got resolved within the hour. All the best.
The emergency plumber
The emergency plumber was on site with in 40 minutes was polite and explained what he needed to do
17 November 2023
Unprompted review
Reply from EPHG Limited
As always, we try to aim within 1-hour of the booking, and on this occasion, I'm glad the the engineer got to you within 40-minutes, also being happy that the engineer was informative.
Appreciate the time you gave in writing this review and wish you all the best.
Excellent service from beginning to…
Excellent service from beginning to end, called them on a Sunday evening and they were here within 2hrs, the Plummer Muhammed was really professional, would recommend this company to anyone, also cost was really good
12 November 2023
Unprompted review
Reply from EPHG Limited
really appreciate the review, and like our call conversations with all our clients, in most cases, we always try to aim within the hours, but also mention our terms state 2 hours, just incase it takes longer.
I'm happy the engineer acted as profession, which is what we always expect, and apprecaite the time you have put in to writing the review. All the best.
Not cheap but emergencies never are
Not my first choice but just could not get a plumber out all day, let down by a few other companies! The guy they sent was very quick, very calming, very efficient and tightened everything up and the leak will hopefully not return. £150 call out and £150 for an hour so £300 in total for a five minute job and waiting time to check it was no longer leaking. I justify it with thinking of all the damage there could have been which probably would have exceeded £300. Would highly recommend them if you need assistance fast!!! Not many plumbers it seems want to deal with lead going to a stop tap so pleased they would. Thank you!!
9 November 2023
Unprompted review
Reply from EPHG Limited
I'm glad that we was able to help you out, and I agree that trying to get a plumber to fix a lead pipe that many plumbers don't like to work with. One of these reasons is that some lead has an unusual size to them, and in many cases, arn't able to get the fitting, so having to file the lead down isn't an easy job at all, and in some cases, you can fix a lead pipe to find another leak occures below the fitting, making it seem that the plumber hasn't done a good enough job, and them time of fittings arn't cheap, and in most cases time consuming, but glad you was able to get yours done quickly. We appreciate your time in the review and wish you all the best.
Outstanding service
Ben was so professional and helpful in making sure I got the best engineer for the job. He no doubt saved my boiler and got to me quickly. Communication was excellent, very friendly and good follow up
27 October 2023
Unprompted review
Reply from EPHG Limited
Glad Ben who answered the call was helpful in allocating you an engineer, and happy you're that estimated 2 in 3 that your boiler is assumed working upon the assigned engineer leaving. I will let Ben know, who will hopefully let the engineer know. Really appreciate the review. Thank you and all the best.
Professional Friendly service
Called early Saturday morning after finding none of our electrical sockets were working and we were unable to work out what was causing the trip switch to turn off. Was advised of cost and that Daniel would be with us in 60 Min. Daniel turned up within that time checked all our sockets and found that it was our Fridge that was causing the problem. Also replaced a broken socket. He was friendly, cleaned up and put things back as he found them.
21 October 2023
Unprompted review
Reply from EPHG Limited
I'm glad the electrician came out and got the rest of the electric back on, assumed disconnected the fridge and fixed your socket. Hope you have no further issues and appreciate the review. Thank you.
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