E.ON SE Reviews 207

I would give no stars if possible.

I have been trying to change my chronically ill dads key/card meters to smart meter.
I am currently in week 8 getting this sorted.

I was offered 3 dates in December last week because of my dads heath. This would be put in an email and confirmed within 5 days.,
No email as of this morning, so I called up again, only to be told these dates are no longer available. and my 86 year old dad will have to wait until at least the end of January 2023 to have his meters changed.
I asked them as they have a duty of care and have had notes of his illnesses from his DR emailed across to them, how the heck they are looking after him and how is he supposed to live with no electric or gas.
The saddest part about this is my dad wont changed suppliers through loyalty.

Shocking service and i hope the CEO of the company never has to go through this with their elderly parents.

Terrible, spent total of 11 hours on the telephone. 16 emails and even 4 complaints and not a single word from Eon. Fitted smart meter 5 weeks ago and still not sync with website. Still showing after 5 weeks, "Not received a reading from your smart meter yet".

Sent meter reading through told I was over £1000 in credit. Called again because refund had not been sent as promised and then told their reading was incorrect and I was only owed £100. Rubbish service, spent over an hour on the phone each time I called.

The absolute worst company I have ever dealt with. Customer service is abysmal, have spent pretty much a whole weekend on hold (the connection kept dropping every time it finally went through to a real person). We still have no gas in our new house and we just keep getting past from pillar to post. The second we are able to switch suppliers, I will. Even if it means paying more, I will never use Eon again and I urge everyone else to avoid them as well.

Took day off work for smart meters to be fitted ...between 12 .and 4.. i rang at 2 to see if they were still coming. Yes they said. Never turned up .i lost money ..no phome call or any answer to email ..they are disgusting. .im going to enery onbordsman .

Avoid this truly incompetent electricity supplier at all cost! Since being transferred to them as my previous supplier went out of business, it has been an utter disaster! They are incapable of providing accurate bills, and don’t even know that the night rate is off-peak! Ten months of just being continually ignored and my account being repeatedly messed up by incompetent customer services personnel. Repeated requests for an account review by another representative and formal complaints go ignored. The final icing on the cake; they’re now increasing my monthly direct debit to £235 when I’m not even staying at the property and their own projection going forward shows a reduction in my monthly cost!

How can any company tolerate being this arrogant and useless? I’ve received my first bill. I have tried to pay it online and set up a direct debit. However their system does not recognise the account no in my bill. I e tried their WhatsApp facility, total waste of time. I have grown old waiting in a queue on the telephone, with no indication of my place in the queue. They couldn’t care less. Appallingly bad.

I need a new meter installed in my flat as eon had de energised it due to illegal activity prior to me buying it. I have been on the phone with them almost daily for nearly six weeks. They sent an engineer out who lied about why he can’t fit a meter (I assume because it was last thing on a Friday and he couldn’t be bothered) and caused a whole new level of chaos. On the notes He said he wasn’t happy with my consumer unit, which he never saw, as he never came in the building. But told me that the cut out fuses were out of regulations, which my own electrician said wasn’t true. Two weeks later having had a new cut out fuse board installed, they then tell me they need proof I’ve purchased the flat recently, could they not have asked nearly six weeks ago for this??. Northern power grid told me eon’s engineer should have raised it with them directly, he did not. So here I sit on hold again, and I’m going to use two phones to talk to both companies at the same time and try and do their jobs for them. Meanwhile my electrician has said that my consumer unit is fine and I passed the electrical safety inspection, hmm that’s interesting…. Never in my life have I had such bad customer service! AVOID

6 GRAND OWED AND YET IS NOT REALLY OWED EON NEXT. I would give minus 10 stars if it was possible eon next. Preying on old people. Dodgy readings supplied by eon next not US, Eon next put bill up from 200 quid owed to 6 GRAND. A HUGE 6K. Let me know when my parents stop using the leccy at Balmoral and finally go back to a cardboard box. This Is Not to do with price hikes this is EON ROBBING YES ROBBING those they assume can't fight back! Where are you're managers? Where are your staff to deal with this????? The ombardsman must be oh so busy in dealing with EON Complaints. I shall sit in the long queue and wait my turn. SHAME on EON. My dad is 91 and blind and mum is 87 with dementia. Poor dad gas not slep. They couldn't find the heat switch if it jumped out n bit em on The tush

Terrible robbing and downright abuse of power, I was 90 pound in credit and was struggling so asked for a refund they said it would be no problem. Then as "they were filling in the details" they found that my meeting readings weren't coming through on smart meters as some were unable to deal with the eon next change over. Whatever that means?? Then they said that I owed them over 400 pound and that I needed to start paying 320 a month to cover my usage costs. I live in a 2 bed terrace with my baby. I turn everything off down to the shower fuse, the microwave and even got rid of any electricals that weren't necessity. Like I said to the woman on the phone when I applied for eon next fund the only way I could use less electricity is not to wash my son's clothes and not heat the water for his bottles. I managed to sort a financial arrange to pay 120 a month and of my own accord I upped it to 150 to get the debt paid faster. I also applied to the funds stated earlier. Took them months to get in touch with me and then said that I was somehow a grand in debt and that I need to prove I could afford to pay the monthly payments of 350 a month. I said where are you getting these numbers from I said I know I'm being rude but are you and your colleagues pulling these numbers out your ass? I told her it changes every time I ring. I said I'm already on a debt plan which I have been overpaying by my own choice by 30 quid a month which is alot when you don't have much.she looked at her computer again and said "o ok we'll keep paying the 150 and we will review the grant after we can see you can afford the payments". First thing after all the evidence I sent them for the grant they can see I can just about afford it and I have a chronic illness and at the time a child under 1.second why do I have to prove I can afford 3 months payments for a grant? When the grant is suppose to be writing off the debt entirely! Thirdly I have heard nothing off them since and still received no grant and I am now terrified to ring them despite having the connection for the smart meters fixed so they have regular readings because I know they will pull another higher figure of debt out their ass. My advice don't call and ask for a refund, don't give meter readings let them collect them from the smart meters but keep pics of them yourselves and genuinely don't contact them it is a spider trap to keep you in debt and unable to leave.

Or EON next as they are now known. I would give no stars if I could. Genuinly worst provider I have had the misfortune to use customer service are completely incompitent. Regularly spend hours giving new meter readings to no avail. They changed statements erase figures I have recently submitted a complaint via the energy ombudsman. For goodness sake stay away from this company!!

Great service from Alpesh after 10 days of frustration trying to achieve a tarrif transfer.He resolved the issue immediately and also offered sound advice on possible energy saving measures.
Restored my faith in Eon Next which had been sorely tested
Thank you Alpesh

Our buy to let has been empty whilst being sold. Every month I have battled with this shower to provide me with an accurate bill despite multiple photographed meter readings.
It has now been sold and despite multiple contacts , meter readings etc etc I have still not received a final bill and they are still harassing me with estimated bills. I have asked for a final bill and provided the final date stamped reading.

Of the whole buy to let house sale the most stressful part was dealing with this appalling company.

I have found this company a nightmare to deal with: the worst utility company I have ever dealt with. I had to do so as the final tenant was with them. You are warned!! (On our home account we are with Octopus who are excellent).

This review is for the company app for e.on next.
The ap vers 1,1,16 is a complete waste of time.
It does not allow for gas/electric usage taken from smart meter.
It does not facilitate contacting the company for feedback and queries.
It forces a log in every time it is required for use, even though a finger print is available on my phone.
All in all ....it is acompleat waste of memory space.

At the end of thr tenancy I was £1000 on credit and when I asked my money back magically my account was on debit.
I been sent an email a day answered with ridiculous excuses.
They just stolen my money.
I'm very upset about this!

45 minutes in queue no responses after days no way of logging readings can't log into account. Avoid this lot like the plague

Most incompetent and frustrating company I've ever dealt with. Constantly overcharging me, making mistakes, on and on and on....

Wouldn't even give them one star. We were switched to eon when our last provider went into administration.Eon set our payments based on usage at £85 in January. Now demanding nearly £350 per month. Tried 2 phone calls to be greeted by rude, unhelpful staff. Both promised to raise a complaint and call us back. Still waiting for a call. Complained in writing and still waiting for a response. Yesterday we responded to an email.to reply if we can't afford to pay. We offered £200 but this was totally rejected and said if we pay the £1000 arrears they will reduce our payments by 10% Utter waste of time. How on earth are the elderly and vulnerable people supposed to get by. Fuming to say the least.

I’ve been with several suppliers over the years and the app for eon is so bad they should be embarrassed. A four year could have written a better app. Maybe is was written that way to give as little information to their customers as possible. Also I tried to call several times to say my smart meter for the gas doesn’t work. A complete waste of time. If you have a choice do not use this company, just read the negative views.

This is one of the worst companies I have ever attempted worked with. I say "attempted" because it's a one-way endeavour. Avoid them at all costs! An absolutely horrible, time-consuming experience. They tried to overcharge me hundreds of Euros for a bill. It took many hours of phone time with extremely rude "customer service" representatives to clear it up. They now continue to periodically send me mysterious letters in the mail asking for extra money without explanation. They don't reply to emails and when I call I am offered no help or explanation, but rather the rudest and most unhelpful discussion about what I "owe." Attempting to deal with them feels like a full-time job. It's shocking that companies with this level of blatant incompetence/intentional criminality (it's tough to know which it is) this are legally allowed to exist in Germany. Do yourself a favour and go with any other company at all.