Entry Reviews 61

Reply from Entry

Apr 30, 2026

We understand how disappointing this experience must have been, especially when you expected clear updates and ongoing support.

As a clarification, we operate as a private service provider, with our services and scope outlined across our platform. We also acknowledge that your experience did not meet expectations in terms of communication.

Your case has been thoroughly reviewed, and it has already been fully resolved on our side.

Reply from Entry

7 days ago

Thank you for your thoughtful review, we really appreciate your honesty.

We completely understand how it can feel uncertain at first, especially when dealing with something as important as your passport. It’s great to hear that our team was able to respond quickly and provide the reassurance you needed along the way.

Hearing that you now feel confident and supported means a lot to us. We are grateful for your giving us the opportunity to assist you!

Reply from Entry

Apr 30, 2026

We understand how concerning this situation must be, especially when you’ve paid for expedited service and haven’t received the updates you were expecting.

After looking into your case, it appears your application wasn’t processed as intended due to a technical issue, which unfortunately caused the delay you experienced. We know this isn’t the outcome you expected.

As a private service provider, we strive to maintain efficiency and transparency, and we take situations like this seriously.

We’ve sent you an email outlining a potential resolution. Please respond there so we can assist you further and bring this to a proper conclusion.

Reply from Entry

Apr 30, 2026

We understand how frustrating and upsetting this experience must have felt, especially if it didn’t meet your expectations.

After reviewing your case, we identified that your application was not completed as intended, and this has since been addressed on our end. We take situations like this seriously and use them as an opportunity to improve the overall experience we provide.

As a private service provider, our goal is to offer a smooth and reliable process, but we also recognize when things don’t go as planned and take steps to correct them.

We have sent you an email regarding the resolution to your concern. Please let us know if you have further concerns so we can make sure everything is fully resolved for you.

Reply from Entry

7 days ago

We understand how disappointing this experience must have felt, especially with the delay in getting confirmation on your cancellation and refund after expecting a faster service.

We’d like to clarify that we are a private service provider, and while we aim to balance automated and direct support to keep things efficient, we recognize that the timing and communication in your case caused frustration.

We appreciate your noting that your request was eventually completed. We’d still like to review your case more closely. We’ve requested Trustpilot. Kindly provide your transaction details there so we can look into this further and assist you properly.

Reply from Entry

Apr 23, 2026

Thank you for sharing your experience, we really appreciate your thoughtful feedback.

We’re glad to hear that our service made your passport renewal easier and that staying connected with our team helped keep things on track. That’s exactly the experience we aim to provide.

We also hear your feedback about the lack of follow-up during that gap—that’s something we’re actively working to improve so no one feels left in the dark. Thanks again for choosing us and for your helpful insights!

Reply from Entry

Apr 22, 2026

Hey Marek,

We appreciate you sharing your experience.

While there was a delay at the start, it’s good to hear our support team was able to step in and assist you promptly.

Don’t hesitate to reach out if anything else comes up.

Reply from Entry

Apr 22, 2026

Hello Duarte,

We appreciate you sharing your experience.

It’s great to know Cyrill provided clear communication and helped resolve everything without issues.

Don’t hesitate to reach out if anything else comes up.

Reply from Entry

Apr 22, 2026

Hello Monika,

Thank you for taking the time to share this.

We’re glad to hear the communication was clear and that your issue was resolved smoothly. That’s exactly the experience we aim to provide.

If you need anything else down the line, we’re here to help.

Reply from Entry

Apr 23, 2026

Hello Susan,

We understand why this situation would feel concerning, especially after completing your application.

For clarity, we operate as a third-party service provider and do not represent ourselves as the official government website. This is disclosed throughout our platform, including the footer, checkout, and terms and conditions.

Our website is also intentionally designed to differ from the official site to ensure transparency.

We also want to reassure you that we take the security of our customers’ personal information very seriously. All data is handled in compliance with GDPR and protected under our privacy policy.

We genuinely appreciate feedback like this as it helps us improve how we communicate and support our customers.

We’ve sent you an email with a resolution and would really like the chance to help. Please respond there so we can work through this together.

Reply from Entry

Updated Apr 27, 2026

Thank you for taking the time to update your review—we truly appreciate your consideration and the opportunity to reflect your experience more accurately.

We’re glad to hear that the initial confusion was resolved quickly and that the support provided met your expectations. It’s especially great to know that Danna was able to assist you in a helpful and dependable way throughout the process.

Your feedback means a lot to us, and we’re committed to continuing to provide responsive and reliable service.

Reply from Entry

Apr 22, 2026

Hello,

We understand where your concern is coming from, especially when it comes to choosing the right platform for something as important as a passport application.

For clarity, Entry.com is a private service provider and does not present itself as an official government website. This information is clearly disclosed across our platform, including on our website, checkout page, and terms and conditions.

Our service is entirely optional, and you are absolutely right that applications can be completed directly through the government site. Our offering is specifically designed for those who prefer assistance and guidance in completing their application, which some find helpful.

We’ve sent you a request for more information via Trustpilot, as we’d like the opportunity to resolve this matter on a positive note. Please respond there so we can assist you further.

Reply from Entry

Apr 22, 2026

Hello,

We understand how frustrating it must be to expect a quick turnaround and not get the answers you needed.

Our records show that we did attempt to process your ESTA application, but were unable to complete it due to technical issues encountered during the process. We’re sorry for the inconvenience this caused.

We also want to clarify that the ticket number you referenced appears to be from a contact form rather than the actual application, which may be why our support team, including David, had difficulty locating your order.

As your application remained unprocessed, your billing concern has already been addressed, and a confirmation email has been sent to you.

While we regret the experience, we hope this helps clarify the situation. If you need any further assistance, we’re here to help.

Reply from Entry

Apr 22, 2026

Hello,

We understand how frustrating and concerning this situation must feel, especially when it involves your personal details and payment.

We want to reassure you that your billing concerns and request to address your personal information have already been handled, and confirmation emails were sent to you accordingly. Our website is also structured differently from the official government site to help distinguish that we are not affiliated with the U.S. government.

While we respect your decision, we’d like to note that filing a dispute through your bank can often extend the resolution timeline. We’re always willing to work directly with customers to resolve matters more efficiently.

We’ve also sent you an email regarding this review. Please respond there so we can continue working with you and ensure everything is fully resolved.

Reply from Entry

Apr 22, 2026

Hello,

We understand your frustration, and we’re sorry to hear that you feel like you didn’t receive the service you expected.

As a clarification, we are not a government entity, but we operate as a legitimate private service provider, assisting customers with travel document applications. Our service follows a multi-stage process, and refund eligibility depends on how far an application has progressed at the time of the request.

For unprocessed orders, refunds are absolutely possible in accordance with our refund policy and terms of service. Beyond that, we’re still willing to work with you to see how we can resolve this fairly and positively.

We’d like the chance to turn this around and address any concerns you have. We’ve sent you a message through Trustpilot asking for a bit more information—please reply there so we can work with you toward a positive resolution.

Reply from Entry

Apr 22, 2026

Hello,

We understand this experience left a negative impression, and we understand how strongly you feel about your experience.

To clarify, while we are not affiliated with the government, we operate as a legitimate private service provider offering support with travel document applications. Our services are optional and are especially designed for individuals who prefer additional guidance and assistance throughout the process, though we understand it may not suit everyone’s needs.

That said, we’d genuinely like the opportunity to address any concerns you may have and work toward a positive resolution. We’ve already reached out via Trustpilot requesting additional information. Please respond so we can look into this further and assist you.

Reply from Entry

Apr 22, 2026

Hello,

We understand how concerning this situation must have felt, especially when it involves your personal and financial information.

For clarity, we are an independent service provider and while we are not affiliated with the government, the service we provide is legitimate, and we have assisted thousands of customers who can attest to that.

Our fees are separate from government charges, which may explain why multiple charges appeared. While our system is designed to only process payments when a customer has explicitly authorized the transaction, and we do not initiate charges without consent.

We also want to note that, like many service providers, we use platforms such as Google to connect with customers looking for help with passport-related services.

We strongly recommend reaching out to us directly for any billing concerns, as working through banks or filing disputes can extend the resolution process unnecessarily. We’re more than willing to review your case in detail and help resolve any issues.

We’ve reached out via Trustpilot, requesting additional information. Kindly respond to it so we can review your case and work toward resolving this issue with you.

Reply from Entry

Apr 22, 2026

Hello,

We appreciate you bringing this to our attention.

First, we want to clarify that we are a private service provider and not a government website, as disclosed on our site. When an application is submitted, we process it based on the information provided and the expectation that assistance is being requested in good faith.

Regarding payment, our system is designed to only process a credit card if there is clear authorization from the customer, which could possibly be the reason why your card details were not accepted when the application could not proceed further.

We completely understand your concerns around personal information. Protecting customer data is a priority for us, and we operate in full compliance with GDPR and our privacy policy. While incomplete applications may not be fully stored in our system, we take your concern seriously and are happy to assist with verifying and deleting any remaining data.

We’ve sent you a follow-up request via Trustpilot so we can better investigate your case. Please respond when you can, and we’ll work with you to resolve this.

Reply from Entry

Apr 22, 2026

Hello,

Thank you for your feedback.

Based on how our system is structured, a payment cannot be processed unless the checkout is completed and the required authorizations are confirmed. This includes reviewing the final amount and actively submitting the payment; it is not possible for a charge to be triggered simply by entering information or navigating through the application.

The amount referenced would have been displayed on the final checkout page prior to submission. If the process was not completed, no charge would have been initiated.

Additionally, confirmation details are automatically sent to the email address provided at checkout once an order is successfully placed. If no email was received, it may indicate a typo in the email entered or that the application was completed using a different address.

Regarding support, our team is available through multiple channels, and all inquiries are logged and tracked. We have requested additional information via Trustpilot so we can locate any paid application you may have for our service and address your concerns in line with our processes. We encourage you to respond to that request with the details associated with your order.

At this stage, the claims outlined do not align with how the process functions. We remain available to review any additional details you can provide.