Everything went perfect. No issues encountered during the entire period. In case of question, the response came within hours. The service-team was excellent. Work was done as told and it was cleaned... See more
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I can only speak very highly of the electrician who carried out the solar battery retrofit. He immediately identified the issues on site and implemented everything in consultation with me. He also wor... See more
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What an effort!!! Managing 4 companies installing our new tool within all scheduled frames and timeline. Excellent! Smart, clean and Talente workflow bevor during and After construction. Conrats! Onla... See more
Company replied
Dear Enpal HR Team, If you wanted to reject cv without knowing the experience which matches to applied job roles the. Why you publish the job opportunities. From last three years I am applying sui... See more
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Company details
Written by the company
Enpal bietet eine integrierte Gesamtlösung für dezentrale Energie – mit Solaranlage, Batteriespeicher, Wallbox, Smart Meter und Wärmepumpe. Herzstück ist die KI-gestützte Stromhandelsplattform Enpal.One+, die zehntausende Speicher mit Hilfe von Enpal‘s Joint Venture Flexa zu einem virtuellen Kraftwerk vernetzt und Strombezug sowie -einspeisung am Strommarkt intelligent optimiert. Seit der Gründung 2017 in Berlin etablierte sich Enpal als Marktführer für Solaranlagen in Europa, als Marktführer für Wärmepumpen in Deutschland, sowie als größter wettbewerblicher Messstellenbetreiber in Deutschland. Heute vertrauen mehr als 100.000 Kundinnen und Kunden mit über 300.000 dezentralen Energieanlagen auf Enpal.
Contact info
Bödikerstraße 25, 10245, Berlin, Germany
- +49 30 30 80 80 52
- info@enpal.de
- enpal.de
4.2
Great
30K reviews
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Everything went very smoothly
Everything went very smoothly, even when one of the important pieces had to reordered. Communication was great.
21 May 2026
Unprompted review
Reply from Enpal
Hello Dennis,
thank you very much for your great review. We are delighted to hear that everything went smoothly, even with the necessary reordering of an important part, and that you were satisfied with the communication throughout the process.
Best regards
Your Enpal Team
Enpal is not a reliable company
I sign a contract with enpal to instal heat pump and solar panels. They brought the solar panel consignments and dumped them on my parking lot at the mercy of the rain. No communication when the panels will be installed. The solar panels and battery are still in the rain for more than 2 weeks now. Worst of all, they do not reply to messages, they don't pick calls and no communication or whatsoever.
Please stay away from this company if you don't want to wast your time.
8 May 2026
Unprompted review
Reply from Enpal
Hello Dr. Alfred Teye,
thank you for taking the time to share your experience with us. We are very sorry to hear about the delays, the lack of communication, and the situation regarding the solar panels and battery being stored outside for such a long time.
We have forwarded your concerns internally so the situation can be reviewed as quickly as possible. Our team will get in touch with you to discuss the next steps and work towards a solution.
Best regards,
Your Enpal Team
Reply from Enpal
Hello Matias,
thank you very much for your positive feedback! We are happy to hear that everything went smoothly and quickly.
Best regards,
Your team Enpal
The five stars are for the empoyees I…
The five stars are for the empoyees I had to deal with only - the underlaying administration is ... questionable efficient to say it in a friendly way ...
Antwort auf Enpal: Das Einführen einer Lessons-Learned-Sitzung mit den Kunden nach Auftragsabwicklung wäre u. U. hilfreich ;o)
6 May 2026
Unprompted review
Reply from Enpal
Hallo Ralf,
vielen Dank für Ihr ehrliches Feedback und die positive Bewertung unserer Mitarbeitenden! Es freut uns sehr, dass Sie mit dem persönlichen Kontakt gute Erfahrungen gemacht haben.
Gleichzeitig nehmen wir Ihren Hinweis zu unseren administrativen Abläufen ernst und arbeiten kontinuierlich daran, unsere Prozesse weiter zu verbessern.
Mit sonnigen Grüßen
Ihr Enpal-Team
Well guidance through the whole…
Well guidance through the whole process; although some aspects were difficult.
28 April 2026
Unprompted review
Reply from Enpal
Hallo Wanner,
vielen Dank für Ihr Feedback! Es freut uns, dass Sie sich während des gesamten Prozesses gut begleitet gefühlt haben.
Gleichzeitig nehmen wir Ihren Hinweis zu den herausfordernden Aspekten ernst und arbeiten kontinuierlich daran, unsere Abläufe noch klarer und einfacher zu gestalten.
Mit sonnigen Grüßen
Ihr Enpal-Team
Very quick and kind personnel
16 April 2026
Unprompted review
Reply from Enpal
Hallo Wolfgang,
vielen Dank für Ihr freundliches Feedback! Es freut uns sehr, dass Sie unser Team als schnell und freundlich erlebt haben.
Mit sonnigen Grüßen
Ihr Enpal-Team
Enpal- challenge is groth
As usual, fast growing companies sometimes have problems to accelerate their procedures in the same speed. But Enpal tries and does their best.
1 April 2026
Unprompted review
Reply from Enpal
Hallo Peter Riekhof,
vielen Dank für Ihr ehrliches Feedback! Es freut uns sehr, dass Sie unsere Entwicklung und Bemühungen positiv wahrnehmen. Ihr Hinweis hilft uns, unsere Prozesse im Wachstum weiter zu verbessern.
Mit sonnigen Grüßen
Ihr Enpal-Team
Well organized company
Sales, delivery and installation are very well organized. I feel very well informed about upcoming steps. Quick, accurate and clean.
1 April 2026
Unprompted review
Reply from Enpal
Hallo Joachim,
vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie unsere Organisation von Vertrieb bis Installation als so strukturiert erlebt haben und sich jederzeit gut informiert gefühlt haben.
Mit sonnigen Grüßen
Ihr Enpal-Team
Every probleme and question had been…
Every probleme and question had been solved and answered as soon as possible. Great service!
6 April 2026
Unprompted review
Reply from Enpal
Hallo Elmar,
vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass all Ihre Fragen schnell geklärt wurden und Sie mit unserem Service so zufrieden sind.
Mit sonnigen Grüßen
Ihr Enpal-Team
Everythink was good
2 April 2026
Unprompted review
Reply from Enpal
Hallo Dieter,
vielen Dank für Ihr Feedback! Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit sonnigen Grüßen
Ihr Enpal-Team
Always a solution for a problem
The company is very fast to find solutions for anybody. Check them out and be happy.
2 April 2026
Unprompted review
Reply from Enpal
Hallo,
vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie unsere Lösungsorientierung so positiv wahrnehmen.
Mit sonnigen Grüßen
Ihr Enpal-Team
Very competent and professional Team
Very competent and professional Team. Arrival on time, seamless installation, good explanations, cleaned up after everything was in place and left only when work was done
20 March 2026
Unprompted review
Reply from Enpal
Hallo Jörg,
vielen Dank für Ihr durchweg positives Feedback! Es freut uns sehr, dass Sie die Kompetenz unseres Teams, die pünktliche Umsetzung sowie die saubere und strukturierte Installation hervorheben.
Mit sonnigen Grüßen
Ihr Enpal-Team
I got the nasser very quickly.
I got the nasser very quickly.
The answers could be a Bit more detailed.
In this case, I had asked how Long Level4 optimization would take.But I was only given an explanation Go the process
19 March 2026
Unprompted review
Reply from Enpal
Hallo Gunter Kromm,
vielen Dank für Ihr Feedback! Es freut uns, dass Sie schnell eine Rückmeldung erhalten haben. Gleichzeitig nehmen wir Ihren Hinweis zur Detailtiefe der Antworten sehr ernst. Hier möchten wir uns weiter verbessern, damit alle Fragen noch umfassender beantwortet werden.
Mit sonnigen Grüßen
Ihr Enpal-Team
Terrible and hilarious teamwork
A salesperson with no technical knowledge promised all the client's requests before signing the contract. When the technical team tried to implement it, they told the client it couldn't be done. Then, the customer service staff left the client with a choice: pay extra or forget about it.
26 January 2026
Reply from Enpal
Hello Sheng Min,
thank you for sharing your experience. We’re very sorry to hear that the process between sales, technical planning, and customer service felt inconsistent and frustrating.
We appreciate your feedback and will forward it internally to review the coordination between departments and improve our processes.
Best regards,
Your Enpal Team
Very versatile and I have a very strong…
Very versatile and I have a very strong analytical context about them
22 January 2026
Unprompted review
Reply from Enpal
Hallo Osayiekemwen,
Thank you very much for your positive feedback!
We’re pleased to hear that you find our work versatile and appreciate the strong analytical approach. Your feedback means a lot to us.
Best regards
Your Enpal Team
Very fast and competent answer to my…
Very fast and competent answer to my request
19 January 2026
Unprompted review
Reply from Enpal
Hallo,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie Ihre Anfrage schnell und kompetent beantwortet bekommen haben.
Mit sonnigen Grüßen
Ihr Enpal-Team
Preperation is running at its best
Preperation is running at its best
30 December 2025
Unprompted review
Reply from Enpal
Hallo Walter,
vielen Dank für Ihre Rückmeldung. Es freut uns, dass Sie mit der Vorbereitung zufrieden sind.
Mit sonnigen Grüßen
Ihr Enpal-Team
Installation of additional equipment
I had a question is it possible to be made an additional equipment installation to an already mounted floor heating system. Unfortunately Enpal does not offer this option. But I was advised to use every other firm which is certified from Bosch(the producer of the heating pump for the floor heating system) to make this additional modification. Afterwards the warranty for the original installation is covered by Enpal and the warranty for the additional modification is under the responsibility of the other company.
12 December 2025
Unprompted review
Reply from Enpal
Hello Minchev Dimitar,
thank you very much for sharing your experience with us. We’re glad to hear that your question regarding the installation of additional equipment for your existing floor heating system could be clarified.
Thank you for your understanding and for taking the time to leave this detailed feedback. If you have any further questions, we’re always happy to help.
Kind regards,
Your Enpal Team
Highly competent and professional
What a competent, friendly and professional installation team … they made everything possible the whatever wishes we had in the framework of the contract. Complete and sustainable Installation in between three days.
9 November 2025
Unprompted review
Reply from Enpal
Hello Alex,
thank you so much for your wonderful feedback! We’re happy to hear that our installation team met your expectations with competence and professionalism.
With sunny regards
Your Enpal Team
Overall very effective process
Overall very effective process.
Timely and effective installation of equipment.
Very dedicated installation team incl. regional manager.
17 October 2025
Unprompted review
Reply from Enpal
Hello Katrin Kinback,
Thank you very much for your kind feedback! We are delighted to hear that you found our process efficient and that the installation of your equipment went smoothly. It’s wonderful to know that our dedicated installation team, including the regional manager, met your expectations.
With sunny regards,
Your Enpal Team
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