UK ENIC - formerly UK NARICReviews 

389
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as efficient, clear, and highly professional, often noting its convenience and the smooth process from start to finish. Many people highlight the quick response times and effective communication, with queries being answered promptly and in detail, making the experience stress-free. The staff are frequently commended for being precise, well-informed, friendly, and helpful, contributing to an excellent customer service experience. However, some people mentioned dissatisfaction with the service, citing issues with delays, unhelpful staff, and a lack of transparency, particularly when it came to specific qualification assessments or fast-track services. A few other people also felt that the service did not meet expectations, leading to frustration and negative impacts on their career prospects.

What people talk about most

Service

People report positive experiences with service, often highlighting its professionalism, efficiency, and... See more

Response time

Clients share positive opinions on response time, with many praising the promptness of replies to queries and... See more

User experience

Reviewers mention positive feedback about user experience, describing it as straightforward, easy, and... See more

Customer service

Consumers find customer service to be positive, with many praising the helpful and well-informed staff who... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more

Company replied

Rated 5 out of 5 stars

Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more

Company replied

Rated 5 out of 5 stars

Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.

Company replied

Rated 5 out of 5 stars

I've had a great experience with UK ENIC. It was helpful in translating my diploma. Quick and easy to fill out online. Got quick answers in any questions.

Company replied


Company details

  1. Educational Institution
  2. Employment Center
  3. Information Bureau

Written by the company

(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(389)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

professional and fast service

I really appreciate that they done my NARIC documents earlier than expected.
team communicating was professional.
Thank you

1 August 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted to see how happy you are with the service provided.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Best organisation in uk

My name is Miss Vivien Oti Obodoruku from Nigeria, my experience was very great with department of education United Kingdom, the stuffs are very good at communication and update of processing qualification and delivery. I want to recommend anyone looking forward to relocating to UK apply for statement of comparability at NARIC.

29 October 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Vivien, we're delighted to see how happy you are with the service provided.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Accurate, explicit and very quick

I was pleased with the accuracy, explanations and guidance. Plus it was completed quickly and sent for next day delivery by post.

31 August 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Elena. We're delighted to see how happy you are with the service provided.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Nothing but the best and fast service

Nothing but the best and fast service. Thank you so much!

21 August 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Naser.

We're delighted that you're so happy with the service you received.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

honest customer service.

My experience was the timing and scheduled of the task carried out by ENIC, they keep to time. They have their customer needs at heart. The site was very wonderful. user friendly, very easy to navigate with a lot of informations on the site.

29 July 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Onoja.

We're delighted that you're so happy with the service you received.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

I had so much trouble getting ahold of…

I had so much trouble getting ahold of relevant documents and the team were so understanding and helpful. We managed to find an alternative and they were so kind when I essentially had a mini breakdown on the phone out of pure relief. The certificate was sent so quick.

29 September 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Megan.

We're delighted that you're so happy with the service you received, and that we were able to help you overcome your challenges with your documents.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Nice team

Very great experience with them.
I am happy with result.
Thank you very much

23 October 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Paula.

We're delighted that you're so happy with the service you received.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Very good service

All done as described on the website. Received in accordance to the deadline. Very good service.

23 June 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted that you're so happy with the service you received.

Best wishes for the future
UK ENIC

Rated 1 out of 5 stars

VERY disappointing!!

VERY disappointing!!! After months of waiting for my documents, they said they thought they weren´t authentic so they refused to proceed with the servicies, refund my money nor answering my emails.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Slow services ever I had

This company seems to be doing their trick to make people pay more for fast-track service by delaying everything. They delay checking document. They will check the document sent after more than 10 working days when the time frame document should be ready as normal service 15 working days. After that, they will make an excuse to delay again by checking etc and will put in another 15 working days. So if you need to use this service I warn you to have plenty of patience or more money to spend as they did not work professional as they should be. More money will get more quickly done or you will be doomed like me. No idea will be how long I can get my document done.

4 August 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to read that you are unhappy with the timeframe for reviewing your application.

We have asked for more information to be able to investigate your comments further, and would appreciate you responding to the information request.

A member of the team will then look into this and contact you directly through your UK ENIC account.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Very Helpful and Friendly

I appreciate the respect that my advisor had towards me. I came with quite a complex problem, but she handled it so graciously and efficiently. She was very personable and worked very hard to help, and ultimately exceeded my expectations. I am very appreciative... I feel this is the perfect example of a transparent and helpful customer service experience.
Thank you so much.

26 July 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Ranata.

We are delighted to read that you're so happy with the service, and support you received from our service team, and that you found the process to be transparent.

Best wishes for the future, UK ENIC

Rated 1 out of 5 stars

19.04.23 and still waiting

I've applied on 19.04.23 and still waiting for my diploma equvalency. They changed completion date 3 times now and asked for extra documents each time which they should be checked and informed me before the completion dates. Also I have a friend who has almost the same situation and they didn't ask her for those extra documents and sent her equvalency in one month....?!?

25 July 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to read that you are unhappy with the timeframe for reviewing your application.

Your service was completed within the standard timeframe of 15 working days. Regrettably, as you had not provided all the transcripts for the period of study for the qualifications, we were unable to complete the service on initial application. We were also not provided with certified translations of the documents, as outlined in the required documents section of the website.

This did mean that your application was reviewed, and an update was issued explaining the above shortfalls. Once we did receive all the required documents, the service was completed within our timeframe of 15 working days.

We strongly advise applicants check the document requirements before submitting their application, to avoid unnecessary delays.

We hope this clarifies the reason for the delays you experienced, and you will have received these updates in your UK ENIC account.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Degree's comparability experience

My experience of comparability of degrees from UK ENIC was excellent, i highly appreciate the services which i found throughout the process. I found positive respond in everything, i must say ENIC is a ray of hope for new depressive people. Thank you soo much for all your support. positivity and cooperation. Now i'm very pleased after getting my certificate of comparability. In whole process i didn't feel any difficulty in any matter because of ENIC online and telephonic services. once again thank you soo much😊

25 April 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your comments and review.

We're delighted that you found the process simple and the guidance helpful.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Good service

Good service. Highly recommend

11 April 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments

Kind regards
UK ENIC

Rated 5 out of 5 stars

Great service and excellent

12 June 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments Mohamad

We're delighted that you're so happy with the service

Kind regards
UK ENIC

Rated 5 out of 5 stars

Great Experience

A positive response and Help for my Comparability Application.
Follow up on the application and communicate with the Applicants during their process of the Comparability .

8 June 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments Mohammed

Kind regards, UK ENIC

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