UK ENIC - formerly UK NARICReviews 

397
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional service, highlighting its efficiency and the smooth, user-friendly online portal that makes the application process easy. Many people appreciate the quick response times and the excellent customer service, noting that staff are helpful, informed, and provide clear communication throughout the process. The overall experience is often described as stress-free, with many receiving their statements faster than anticipated. However, some customers also noted issues with communication, such as automated and unhelpful responses, and difficulty reaching staff by phone. A few other people also felt that the service was a waste of money due to delays, lack of support, or an inability to process certain qualifications, leading to frustration and lost opportunities.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, quick, and professional,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting that their applications... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent, very good,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional support,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

UK ENIC delivered a professional service to me. I was kept updated of the progress of my application via email notifications and the turn around time was faster than I had anticipated. Their online po... See more

Company replied

Rated 5 out of 5 stars

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more

Company replied

Rated 5 out of 5 stars

Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more

Company replied

Rated 5 out of 5 stars

Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.

Company replied


Company details

  1. Educational Institution
  2. Employment Center
  3. Information Bureau

Written by the company

(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

397 reviews

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1-star

No recent history of asking for reviews

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4.5

All reviews

(397)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

19.04.23 and still waiting

I've applied on 19.04.23 and still waiting for my diploma equvalency. They changed completion date 3 times now and asked for extra documents each time which they should be checked and informed me before the completion dates. Also I have a friend who has almost the same situation and they didn't ask her for those extra documents and sent her equvalency in one month....?!?

25 July 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to read that you are unhappy with the timeframe for reviewing your application.

Your service was completed within the standard timeframe of 15 working days. Regrettably, as you had not provided all the transcripts for the period of study for the qualifications, we were unable to complete the service on initial application. We were also not provided with certified translations of the documents, as outlined in the required documents section of the website.

This did mean that your application was reviewed, and an update was issued explaining the above shortfalls. Once we did receive all the required documents, the service was completed within our timeframe of 15 working days.

We strongly advise applicants check the document requirements before submitting their application, to avoid unnecessary delays.

We hope this clarifies the reason for the delays you experienced, and you will have received these updates in your UK ENIC account.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Degree's comparability experience

My experience of comparability of degrees from UK ENIC was excellent, i highly appreciate the services which i found throughout the process. I found positive respond in everything, i must say ENIC is a ray of hope for new depressive people. Thank you soo much for all your support. positivity and cooperation. Now i'm very pleased after getting my certificate of comparability. In whole process i didn't feel any difficulty in any matter because of ENIC online and telephonic services. once again thank you soo much😊

25 April 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your comments and review.

We're delighted that you found the process simple and the guidance helpful.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Good service

Good service. Highly recommend

11 April 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments

Kind regards
UK ENIC

Rated 5 out of 5 stars

Great service and excellent

12 June 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments Mohamad

We're delighted that you're so happy with the service

Kind regards
UK ENIC

Rated 5 out of 5 stars

Great Experience

A positive response and Help for my Comparability Application.
Follow up on the application and communicate with the Applicants during their process of the Comparability .

8 June 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments Mohammed

Kind regards, UK ENIC

Rated 3 out of 5 stars

Validity of NARIC EVALUATION

Am stuck on what next to do???? I was evaluated by then UK NARIC but now I am told to do a new evaluation with ecctis as my NARIC EVALUATION didn’t state my English Proficiency. Does it mean my NARIC Statement of Comparability is not valid anymore????

6 June 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your comments.

Our website does state that the Statement of Comparability does not comment on English Language Proficiency, and provides guidance for the Visas and Nationality Services.

Your Statement of Comparability can still be used for work or study purposes, and you may wish to consider adding high school qualifications for an update Statement, which you can do through the additional services in your account.

If you need guidance on services, please use the chat service via our website.

Kind regards
UK ENIC

Rated 5 out of 5 stars

UK ENIC is spontaneous in response

Being able to track your ongoing application and get spontaneous feedback gives a sense of, I matter and so does my application.

15 March 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

World-class service is central to what we do, and every individual applying to us matters.

We're delighted to read how happy you are with the service and experience, when using our services.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Smooth experience

Smooth experience, the documents delivered ahead of time

22 March 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments

We are so happy to read about your experience.

Best wishes, UK ENIC

Rated 1 out of 5 stars

ENIC’s monopoly and its ridiculous condition to only accept Dialexy’s translations

I got a conditional offer for teacher training, depending on the ENIC’s evidence of my comparable qualifications. Even though I already have a certified translation of my degree, ENIC wants me to pay to Dialexy to have it translated again. My degree was translated by a court interpreter dr Branimir Lukšić in Croatia. He was also a doctor of law. I find this that ENIC doesn’t recognise other certified translations disrespectful and wrong on so many levels.
I asked Dialexy for a quote to translate my degree and my grades. They want £400!
Teacher training cost about £9000 and it is unsalaried. If the Department for Education so desperately needs teachers, they should help those who want to become teachers. I find this process with ENIC, its monopoly and their condition to only use the expensive Dialexy translations unacceptable and therefore decided not to do the teacher training in England.
Another thing is the refund from ENIC. It is disgusting that they don’t give the full refund “because of the administration’s costs”. What administration’s costs-you haven’t done any work!
REPLY TO ENIC'S COMMENT:
Trustpilot says that you asked for "more details to better understand my experience". I had already given you all the details in the messages on your website (Enquiry Number: 4000794208). I have told you that I had already given you a certified translation of my degree. You asked for my grades to be translated and I told you how much Dialexy quoted for that. I didn't get any reply regarding that at all. You could have replied (in your messages on your website) and said that you would have accepted other certified translations, but you didn't say that. How can people know which ones you would accept and which one you wouldn't?!
The SCIIT provider (where I had a conditional offer to train) contacted you to see what can be done regarding the translations and informed me about your answer after that. They said: "At the moment we cannot accept you onto the course as you cannot show us evidence of your comparable qualifications.
While I appreciate getting these translated is costly you would have to do this at least for your degree.
It does have to be translated by a company that ENIC accept." As I said I'd already had my degree translated (a certified translation!) and you still asked for it to be translated again!

P.S I know that you're the designated agency for comparison of international qualifications, within the UK. I don't know how or who decides that you get to be that, but there must be a better and more respectful way to do it than how you're doing it now.
After your second reply:
It’s not true what you’re saying: I did submit the certified translation of my degree!!! I added that my degree has been recognised as a master (magistra) in medical biochemistry and that wasn’t translated. My original degree was translated by a court interpreter dr. Branimir Lukšić. It also has a stamp of his office.
Your waiver service should include Croatian. It is a discrimination to just include certain languages. You have Serbian and Macedonian included, but you don’t have Croatian!

29 April 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to read that you are unhappy with the service.

For clarification, whilst we recommend Dialexy as a trusted partner we work closely with, we do accept translations via other certified Translators.

If we are unable to complete a comparison, individuals are able to apply for a refund, subject to our terms and conditions agreed to during the application process. As in your case, you have requested a refund, which has since been processed.

For reference - all applications must have the relevant documents provided, as outlined on our website, to help us determine the comparison information for each qualification. We recommend all individuals read this information carefully, before submitting any application to us. Please refer to www.enic.org.uk for further details.

UK ENIC is the designated agency for comparison of international qualifications, within the UK, and is designated by the Department for Education in England, to provide these services on their behalf.

Contrary to your suggestion, we do not use Google Translate, and do require certified translations of documents, along with their original language documents, where our Translation Waiver Service does not cover certain languages. No certified translations were shown to have been added to your application, as you had challenged the need for them.

The required documents are outlined on the website, and are core requirements for us to help provide the service ordered.

We hope the above information is helpful to other individuals, who may wish to make use of our services.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Great Customer Service

I think I appreciate the fact that you listened to me when there was a delay you were great at customer service. If you asked me if I will work with you again, the answer is YES.

8 March 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your feedback and review, we're pleased that we could help resolve your enquiry.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Highly recommended

The team is professional and responsible, they will send you update about the progress. And the formal certificate is handled in a very professional manner with a hard cardboard protecting the document.

2 March 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your comments and review, Yuen.

We are delighted that you're so happy with the service you received.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

It was stress free

It was stress free, I just submitted my documents and I was getting updates about how my application was proceeding. I even got the statement of comparability earlier than the date stated. Thank you UK ENIC

17 February 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your comments and review, Barakat.

We're delighted that you're so happy with the service and timeframe in receiving your Statement.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Effective service which did the job for…

Effective service which did the job for me in getting exempt from English and Maths from an apprenticeship with a Canadian high school diploma.

1 March 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your review and comments, Cassandra.

We're delighted that you're so happy with the service, and comparison you received for your Canadian high school diploma.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

It's really helpful for the credit…

It's really helpful for the credit transfer from HK to UK.
Very appreciate the service from Enic UK.

6 April 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your review, and comments, Tom.

We're delighted that you found our service helpful with your transfer to the UK.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Very straightforward professional…

Very straightforward professional service

2 March 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your review and comments, Alex.

It's great to see you found the service easy to use, and our goal is to provide a world-class professional service.

Best wishes for the future, UK ENIC

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