Shipping took forever. Received goods were in poor condition, on the verge of expiration. Some goods were not even correct.
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Excellent service and at a price I'm happy with. Also found The English Grocer is cheaper than using Britstore or British Corner Shop - the main difference arises from customs charges - I've been rou... See more
My order never arrived. After 2 months they resend me the invoice (including chf 19.90 for shipment, no comment). Update: yes rotten sausages finally arrived (what a coincidence, shortly after I h... See more
Company replied
Sick and tired of being ignored. I have contacted the company numerous times by email, phone, messages, and WhatsApp, but there has been no reply, no order and no refund. I received a 3rd of my orde... See more
Company replied
Company details
Written by the company
We import and deliver your groceries from England to your door in Switzerland. Shop our massive selection from M&S, Waitrose, Iceland and more! We use our own refrigerated and frozen delivery vehicles to deliver your orders nationwide. Delivery is FREE in most cases.
Contact info
The English Grocer, Maxwell's Foods 48 Route des Acacias , 1227, Geneva, Switzerland
- 022 548 19 64
- hello@englishgrocer.ch
- englishgrocer.ch
2.4
Poor
294 reviews
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Replied to 42% of negative reviews
Typically replies within 2 weeks
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Still haven't received my Order 3660…
Still haven't received my Order 3660 made on 25 February, and paid for by VISA CHF 57.81. PLEASE ADVISE WHEN I can expect it. Thank you and best wishes Helen Goodman
22 March 2022
Easter 🐣
Fantastic,was delivered right to my doorstep 😘could not ask for more .Order now for your English Easter 🐣 products 🥰bring a little England 🏴 home to you 🐣🐣
21 March 2022
Ordered 13th Feb - Resolved
Ordered 13th Feb. Delivery indicated 23-28th Feb. Still waiting for the order to arrive (19th March) and no contact from the company. Impressive.
EDIT: Sorry your answer is strange. Can you not look into your shop system and see who ordered on the 13th Feb? That should give you a guide. Your answer leads me to believe that I'm not the only one who ordered on that date and is still waiting for delivery.
EDIT: Immaterial that is Saturday @ 20:00. Yes, the last email being March 3rd where I requested you send what was available. Since then silence. It's taken me writing here to get a response purely because it's public.
EDIT: "I will respond to you privately to resolve the issue." "you will be sent proof of expedition on Monday morning"
And yet, here we are on Monday evening, and I am bereft of any communication from you. Neither email nor via your internal messaging system on your site.
"it seems I can’t say anything or provide any excuse which you will accept" I hope that's not trying to claim some sort of victimhood.
I'm not after excuses. What I'm after and will accept is very very very simple. Especially for an e-tailer. I'm after an update on the order I placed 5 (five) weeks ago. It really is that simple but your reluctance to engage, send me an update etc. has led us here. Please update me. It's not difficult.
EDIT: "Today is Monday, and I've sent you the tracking reference number via Swiss Post and updated your order on our system."
Deliberately and wilfully misleading. Yes, you logged a tracking number but the package wasn't given to Post until Tuesday was it?
Shameful behaviour.
EDIT: So a parcel arrived today. Goods to the value of CHF 189.06 ordered, and once again you blatantly lied to me about what was being shipped. Far less arrived than was on your "shipping list". Goods to the value of CHF 121.10 were missing. I look forward to an IMMEDIATE refund of this amount.
EDIT: A refund has finally been made. This is closed as far as I am concerned. You make your own judgement to use this company or not. I will certainly never use them again.
Max, in the future I suggest you pick up the phone and call the customer to resolve problems. You’ve had MY number the whole time.
19 March 2022
Unprompted review
Reply from The English Grocer
Hello,
I’m sorry to hear that! Please contact us on hello@englishgrocer.ch to resolve any issue you may have with your order. We will resolve this straight away for you.
Unfortunately, no verified order or user information has been provided by the reviewer.
Thank you,
Max, The English Grocer
Edit response: thank you for confirming your identity. I now can confirm we’ve spoken twice by email already and that I reached out to you to discuss your order.
I have 6 orders on February 13 (day after cut-off/ order deadline of Saturday midnight). Of which some were easy enough to fufill and some have fresh stock from Marks and Spencer’s which we couldn’t provide after the cut-off.
Now that you have verified who you are, I will respond to you privately to resolve the issue. But to clarify; upon our last emails you requested to send the order and any unavailable items (or short-date items) to be excluded. This is what will be done for you and you will be sent proof of expedition on Monday morning (as it’s now Saturday 8pm).
Thank you for your patience and understanding 😊👍🏼
Edit 2: we are a small business, so we are just doing our best. If there’s a shortfall of any product, I’m sorry. I’m sure everything I say will be “immaterial” and it seems I can’t say anything or provide any excuse which you will accept. It seems pointless to discuss these things further publicly. I will take your public criticism onboard and attempt to put in place more automated updates to keep our customers informed of their orders' status (more than on the customer area).
Edit 3: Today is Monday, and I've sent you the tracking reference number via Swiss Post and updated your order on our system. Thank you for your patience :) !
Your order was updated several times, and you were emailed from within our system a few times in the past 5 weeks. Your order was unfortunately delayed.
- 13 Feb: You placed an order with us and received an automatic confirmation from us.
- 18 Feb: I wrote to you personally to confirm a shortfall of the requested product (just after our truck left England and the import was complete)
- 19 Feb: You confirmed to send without the missing items and refund
- 21 Feb: I asked to confirm refund method, as we often issue store credit for future orders.
- 2 Mar: You said refund and to send order
I have acknowledged you'd like to receive more regular automatic or personal updates and have your order faster, I'm sorry that you were let down this time.
We are ordering stock of fresh lines to order (back order/ pre-order). I will do my best to keep you up-to-date of any fresh stock ordered from us.
For an immediate update on any order without a delay, anyone can phone us on 022 548 19 64. You can also email us on hello@englishgrocer.ch
I got my English Grocer order in great…
I got my English Grocer order in great time and with the usual personal service. Thank you so much!
6 March 2022
Items: unavailable
There were 2 articles out of stock that unfortunately were still listed as available on the website which was very disappointing as these are difficult to find.
Pleasant person in charge of the delivery. Am now awaiting another delivery so shall see how it fares!
Excellent produce.
2 March 2022
Reply from The English Grocer
Thank you Caroline 😄
We will do our best to source the right cakes for you. I apologise sometimes these are not in stock at Marks & Spencer and must be delivered on a secondary shipment.
I wrote to you before the delivery to propose substitutes and avoid disappointment on the delivery day. I hope this didn’t land in your spam.
We look forward to making it up to you on the second order very soon 😀
Thank you,
Max
I'm delighted with the service and the…
I'm delighted with the service and the products.
27 February 2022
All my order arrived on the allotted…
All my order arrived on the allotted day and in good order . Very satisfied
21 February 2022
No Xmas pudding in the last order
No Xmas pudding in the last order, like no sausages in my order before Xmas.
Sorry but this was my last order.
Peter
21 February 2022
The products are as advertised and…
The products are as advertised and expected. The choice is great. The client service very good. The only problem I have is with the delivery tracker. The accuracy is not good and the ETA keeps changing. The delay from the first ETA to the actual delivery has been close to 1 hour.
17 February 2022
Excellent friendly service
Excellent friendly service, wide range of English favourites and Brands, good value for money.
17 February 2022
Unfortunately
Unfortunately, you could not supply the item I ordered. Better luck next time.
14 February 2022
Reply from The English Grocer
Dear Peter, I'm sorry that we were not able to deliver your requested item (valentines card) this time around. I hope that you appreciated our notification to you on 10th of February (4 days before Valentine's Day). Your satisfaction is very important to me. I hope that we can make this up to you by ways of a new order in the near future. Best regards, Max
All fine except I wasn't home so had to…
All fine except I wasn't home so had to pick up in Nyon.
13 February 2022
Very good service
Very good service, Max is very polite and helpful. Any problems are sorted straight away
13 February 2022
Great service
Great service
Two orders so far. The first for Christmas was delayed but delivered in time for the festivities with a very kind gesture. The second order of delicious fresh sausages was delivered within 2 weeks. Any emails regarding the orders were dealt with in a prompt and friendly manner. Deliveries made with a smile and kind word.
6 February 2022
food arrived when it said it would
27 January 2022
Great shop with great products
Great shop with great products - perfect for all your english needs!
27 January 2022
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