Enfields Lettings Reviews 

211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, making interactions pleasant and supportive. Many highlight the outstanding communication and prompt responses, with staff often going above and beyond to keep clients informed and address questions efficiently. The overall service is frequently described as smooth, fast, and stress-free. Reviewers particularly appreciate the personalized care and dedication shown by the team, making customers feel safe and well-supported throughout their rental journey. This commitment to excellent customer service ensures that even potential challenges are handled with patience and clear guidance, simplifying the entire process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Response time

Customers had positive experiences with response times, consistently highlighting prompt and helpful... See more

Service

Users describe positive interactions with service, highlighting the team's superb job in arranging moves and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abi and the team at Enfields did a superb job at arranging our move into a rental property in a very speedily fashion. We are so grateful for their hard work and would recommend them as a lettings age... See more

Rated 5 out of 5 stars

We’ve been looking on the rental market for a while and I must say, Adrian’s attention to detail and finding a property that matches our specific needs had been amazing. Alongside this, provides... See more

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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No recent history of asking for reviews

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4.8

All reviews

(211)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

The lettings team were outstanding from start to finish. Professional, responsive, and genuinely helpful, they made the whole process smooth and stress-free. Communication was excellent, and they went above and beyond to ensure everything was handled efficiently. A pleasure to deal with — I would happily recommend them to anyone looking to rent or let a property. I have used them on a number of occasions and will continue to do so in the future.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Annah's hard work and…

Thanks to Annah's hard work and dedication, we found the perfect rental property for our family. The entire process was smooth and stress-free, and we couldn't be happier with the outcome. We highly recommend Annah Gee to anyone looking for a reliable and knowledgeable real estate agent.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and friendly

I was helped by Annah who is very friendly and was able to help with any questions I had either by phone or email and helped simplify the process. She came across like she really cared rather than treating the process as a game of numbers.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional

The letting process was excellently and professionally carried out. Anna Gee exhibited professionalism, being calm and knowledgeable, she is the best. I am very satisfied with the whole process. Thanks

29 November 2025
Unprompted review
Rated 4 out of 5 stars

Very Pleaseant Experience

As a first time renter I found the process very nerve wrecking . Annah made me feel at ease throughout the process and remained prompt and honest.

I'm very glad I chose enfields and will definitely use them in the future.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Enfields and more specifically Annah…

Enfields and more specifically Annah from the Shirley branch helped me to find my first rental property. Annah was very professional and kind during my viewing and subsequently very prompt with her responses to my later enquiries. The whole process from viewing to references was very smooth.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Great teamwork

I have only recently started using Enfields because Adrian moved here from Beals and my relationship is primarily with him. I have to acknowledge Adrian's new team that I am now working with. Annah has been my main point of contact and she is excellent with her communication both to myself as the landlord and the prospective tenants. She is friendly and professional and listens to my requirements and acts upon them. She is easy to talk to and is willing to help as much as she can. I have also dealt with Suman who is also very helpful. And although I have never met or spoken to him, I know James is in the background doing the admin... The thing that impresses me is how much they work as a team. Usually when I speak to someone else, they know what I am talking about and any updates - and it is not about "notes" on the system, they have coordinated things in their daily meetings. This is a very professional outfit in my experience and a pleasure to work with. Thank you Annah and the team.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Annah Enfields, Southampton

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with all of our questions and provided all the information we needed moving into the property as well as going above and beyond.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Enfields unreasonably hold my deposit in DPS and not allow me to view my contract

I rented an apartment with a flatmate through Enfields. At the end of the tenancy, we underwent a change of contract. Now a new tenant contract which started on 3rd July, 2025 was signed and a new pair of tenants were living in that apartment.

But the Enfields agents said they would not process my deposit refund through DPS and they also ignored my request to view the Change of Contract document.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service

Thank you Annah for all you're support during my time using Enfields you are a credit to the company very professional and understanding of what customer require thank you again xx

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Property lettings - Adrian

I am dealing with Adrian - who was very knowledgeable and helpful, as well as taking time to understand my needs for prospective lettings he will able to answer all of my questions. A great experience all round

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful staff

We had a great experience moving due to Suman Sarkar. He helped us get the process done quickly even though there were delays with some documentation. First time using Enfields, will recommend.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED BASED ON OUR EXPERIENCE

We were delighted with the service we received from Annah Gee, also Suman, Shannen, James and others based at the Southampton office. We have also used Enfields previously, and enjoyed a very polite and courteous experience, so we would definitely use Enfields Southampton again when the need arises. Thanks again to everyone.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Adrian

We’ve recently started to use Enfields because of Adrian Pryke, who used to work at Beals and has transferred. Adrian has been working with us for 7 years now, letting out our properties. He’s an expert in this industry, including legislation changes and is a straight forward talking chap to deal with.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Enfields

I recommend Enfields as our family have used the Sales & Lettings team over the years. More recently we have had the support of Annah who is supporting us with finding a new tenant, she is always very helpful, efficient & professional. Annah has been amazing support & responds very promptly to any queries or general correspondence. Thank you Annah!

8 July 2025
Unprompted review

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