Sophia vijayakumar She came my door had a gave me a great explanation of my bills and make me aware that I am out of contract and save me very good money I will highly recommend her and she did a... See more
Company replied
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Review summary
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I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more
Company replied
I contacted Energía on Saturday and a lovely woman called Somiya explained everything very clear. Then, on Monday, she called me back at the agreed time to finalize the switch. She answered me all my... See more
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Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almo... See more
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Company details
- #4 of 5 best companies in Energy Supplier
- #4 of 4 best companies in Electric Utility Company
- #2 of 2 best companies in Energy Equipment and Solutions
- #5 of 5 best companies in Green Energy Supplier
Written by the company
Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.
Gold Winner
UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.
Contact info
The Generali Building, Blanchardstown Retail Park, Blanchardstown, Dublin, D15 YT2H, Dublin, Ireland
- 1850300700
- info@energia.ie
- energia.ie
4.4
Excellent
6K reviews
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Great onboarding experience
Great onboarding experience. Was with Joselyn who was clear in communication and efficient with the process.
17 July 2026
Unprompted review
Reply from Energia
Hi Olan,
Thank you for taking the time to leave your review. I am so happy to hear that you had such a great onboarding experience with Joselyn and found the process efficient.
Kind regards, Robert
Great agent
Great agent, Shubham Sood. I signed up for both home residence and holiday home. Rates clearly explained and compared to existing bills.
16 July 2026
Unprompted review
Reply from Energia
Hi William,
We're so glad to hear about your positive experience with Shubham, especially regarding the clear explanation of rates for your home & holiday home.
We appreciate you sharing your feedback!
Kind regards, Robert.
Samantha was very helpful with…
Samantha was very helpful with explaining everything and helping with the transition. Really appreciate it.
16 July 2026
Unprompted review
Reply from Energia
Hi Neena,
We are pleased to hear that our team member was so helpful and made your transition to Energia a smooth one. Your kind words are truly appreciated.
Kind regards, Robert
Samantha was fabulous in explaining and…
Samantha was fabulous in explaining and given great rates as well
Nice energies employee
16 July 2026
Unprompted review
Reply from Energia
Hi Asha,
Thank you for taking the time to share your recent positive experience with Samantha.
We are so pleased to hear that Samantha provided excellent customer service and was able to provide you on clear information regarding your rates.
Kind regards, Robert.
Priya was a delight to deal with and…
Priya was a delight to deal with and explained everything very well and made the process very easy and quick
16 July 2026
Unprompted review
Reply from Energia
Hi Robert,
We are so pleased to hear that your recent experience with Priya was so positive, quick and easy. It's great to hear that everything was explained clearly, making the process of switching smooth for you.
Kind regards, Robert.
Brilliant Experience - and not with a "Chat Bot"
Ann in the Registration team was just spectacular. I had been with Energia previously, had moved away and was now out of contract. Ann played a blinder to convince me to sign up with Energia once again.
It's just wonderful in this "Tech, Rules" AI dominated world to have a genuine, warm and enthusiastic human being with whom you can interact and get things set up, sorted and confirmed in such a pleasant and professional way. Down with robots - long live professional customer service agents.
7 July 2026
Unprompted review
Reply from Energia
Hi Paul,
We are so happy to hear about your positive experience with our Ann!
It is wonderful to know that she was able to provide you with such a pleasant and professional interaction and we are glad that Ann's approach resonated with you.
Thank you for sharing your kind words.
Kind regards, Robert.
Sophia vijayakumar
Sophia vijayakumar
Was really good in get the new provider, really appreciate her help!
16 July 2026
Unprompted review
Reply from Energia
Hi Matheus,
We're happy to hear Sophia provided such great assistance with your switch to Energia. We appreciate you taking time to leave your review and your kind words!
Regards, Robert.
Sophia vijayakumar
Sophia vijayakumar
Came to my door and help me to switch to energia without any hassle thanks
16 July 2026
Unprompted review
Reply from Energia
Hi Rodrigo,
We're so glad Sophia was able to help you switch to Energia with ease. We appreciate your positive feedback!
Kind regards, Robert.
just spent the last hour trying to get…
just spent the last hour trying to get into my account.
Got as far as looking for a pin. It tells me to look
in settings/ accounts..... where is this
it is so frustrating I have looked everywhere.
16 July 2026
Unprompted review
Reply from Energia
Hi Jacqueline,
I hope you are well although I am sorry to hear that you have experienced difficulties accessing your online account – Please accept my apologies.
So that I may investigate and assist further, could you please send your details (AccNo/MPRN/GPRN and full name & address) to homeenquiries@energia.ie along with a brief summary of the issues you have experienced online?
Please also include 'Trustpilot' in the subject line of your email.
I hope to hear from you soon, Robert.
Sumanth came to home and gave great…
Sumanth came to home and gave great explanations
I loved his customer service
16 July 2026
Unprompted review
Reply from Energia
Hi Sandra,
We are so pleased to hear that Sumanth was able to provide you with such excellent explanations and customer service. Thank you for sharing details of your positive experience!
Regards, Robert.
Reply from Energia
Hi Sergio,
Thank you for taking the time to leave your review. I am delighted to hear that Priya was able to assist you today. We really appreciate your feedback!
Kind Regards,
Rachel
Great Experience with Marcus!
Switched to Energia today over the phone with Marcus. What a great experience! Marcus was extremely friendly and professional. He explained everything in simple terms, what to expect next, and all the additional benefits I will get with Energia. Didn’t feel any pressure to switch and am 100% secure and confident with my switch from Flogas to Energia!
15 July 2026
Unprompted review
Reply from Energia
Good Morning Louise,
Thank you for taking the time to leave your review. I am so happy to hear that Marcus was friendly and professional and that he explained everything clearly to you, we really appreciate your feedback and hope you enjoy your time as our customer.
Kind Regards,
Alyson
Customer service is solid and very…
Customer service is solid and very good, easy to understand and sign on to new or renewed contract, like easy billing, navigation on the Web site could be simpler and calls should be free till 6pm, otherwise like to stay with Energia
14 July 2026
Unprompted review
Reply from Energia
Good Morning Oxana,
Thank you for taking the time to leave your review. I am so happy that you experienced great customer service and found everything very easy to understand. We really appreciate your feedback and hope you enjoy your time as our customer.
Kind Regards,
Alyson
Sophia Vijayakumar was excellent and…
Sophia Vijayakumar was excellent and very professional. She informed us on the massive savings that we would get when we were out of contract with another company. She made the switch easy to make and was extremely pleasant to deal with.
15 July 2026
Unprompted review
Reply from Energia
Good Morning Paul,
Thank you so much for leaving your review. I am so happy to hear that Sophia was able to help you with your switch to Energia! I hope you enjoy your time as our customer.
Kind Regards,
Rachel
Harris from Energia
Harris was at my door, he explained me the Electric rates and helped me save 505 euros on annual savings.
15 July 2026
Unprompted review
Reply from Energia
Hi Manuel,
Thanks so much for taking the time to leave your review. I'm so happy to hear that Harris was able to assist you in registering with Energia. We really appreciate your feedback!
Kind Regards,
Rachel
Energia offer
Hi, I met Steve from Energia today. He knocked on my Doors and made an excellent offer. I highly recomend his services. He will look after your energia account well. Miriama
15 July 2026
Unprompted review
Reply from Energia
Good Morning Miriama,
Thank you so much for taking the time to leave your review. I'm so glad to hear that Steve was able to assist you in finding a suitable tariff. I hope you enjoy your time as our customer!
Kind Regards,
Rachel
Reply from Energia
Good morning Artus,
We are so happy to hear that you received great service from Sophia and a good deal. We appreciate your positive feedback!
We hope you continue to enjoy your time as an Energia customer!
Kind Regards,
Sarah
Sophia vijayakumar
Sophia vijayakumar
I am very happy very satisfied highly recommend
14 July 2026
Unprompted review
Reply from Energia
Good morning Lana,
We are so happy to hear you are satisfied and highly recommend us! Thank you for your wonderful feedback.
We hope you continue to enjoy the rest of your time as an Energia customer!
Kind Regards,
Sarah
Easy Switch, pleasant staff.
Spoke with a very polite, helpful & patient member of the sales team, Joel. He explained the contract terms and made the switch experience easy. Top marks.
13 July 2026
Unprompted review
Reply from Energia
Good morning Linda,
Thank you for taking the time to share your positive experience. We're so glad to hear that Joel was polite, helpful, and patient, making your switch easy. We truly appreciate your feedback.
Kind Regards
Sarah
Sophia vijayakumar
Sophia vijayakumar
Explained everything highly recommended
14 July 2026
Unprompted review
Reply from Energia
Good morning Marian,
We're so happy to hear that everything was clearly explained to you. We truly appreciate your high recommendation!
Kind Regards
Sarah
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