I haven't received or tried the goods yet, but I have paid for extras not originally describe as add on costs. So it's a gamble that it works as described. I am concerned that despite the marketing,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product itself is very interesting. However, you lost my trust because of the following. Your advertisement is saying "The translator works offline". And when I was placing my order I saw somethin... See more
Company replied
I didn’t receive my Enence even though I was told it was delivered. I contacted customer service and they replied promptly. They told me they would ship out a new Enence and I wasn’t sure they would... See more
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I did not like to pay for all the extra’s that were sort of promised as included in the ar that drew me in. Like extra for it to work offline and additionele battery . It made me doubt my decision and... See more
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Company details
Written by the company
Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Contact info
United States
- +1 (659) 224-2131
- support@enence.com
- enence.com
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to use site
31 July 2026
Unprompted review
Reply from Enence
Hello Peter,
Thank you for your positive review and for rating us 4 stars. We’re glad to hear you found our site easy to use.
If you have any suggestions on how we could make your experience even better, please feel free to reach out to our customer service team here: https://enence.com/contact-2
Enence Support Team
Reply from Enence
Hello David,
Thank you so much for your 5-star review and your kind words – we truly appreciate your feedback.
We’re glad to know you had an excellent experience with Enence.
Enence Support Team
I gave seven because I still need my…
I gave seven because I still need my phone in range to use the handset, as you need the app on the phone open.
30 July 2026
Unprompted review
Reply from Enence
Hello Alan,
Our sincerest apologies for the inconvenience caused by this issue.
There's a chance this is related to how the device and app connect and operate together. We are already investigating this case and will get back to you as soon as possible.
If you need further assistance in the meantime, please reach out to our customer service team here: https://enence.com/contact-2
Thank you for your feedback and for giving us a chance to improve.
Enence Support Team
Stick to selling the Translator only
Stick to selling the Translator only. I hate sales of other things on top of you just ordering the main product. Just confuses your buyers.
27 July 2026
Unprompted review
Reply from Enence
Hello Anita,
Thank you for sharing your feedback and for your 4-star review.
We’re sorry for any confusion or frustration caused by the additional offers during your purchase. Your comments about wanting a simpler, more straightforward buying process are very valuable to us, and we will make sure to pass this on to the relevant team for review.
If you have any further concerns or suggestions you’d like to share, please contact our customer service team here: https://enence.com/contact-2
Enence Support Team
Not aggressive but afirmative
27 July 2026
Unprompted review
Reply from Enence
Hello Vlada,
Thank you very much for your 5-star review and your kind words.
We are glad to hear that you had a positive experience with Enence, and we truly appreciate you taking the time to share your feedback.
If you ever have any questions or need assistance in the future, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
super super super super
24 July 2026
Unprompted review
Reply from Enence
Hello,
Thank you so much for your 5-star review and your kind words!
We’re really glad to hear that you had such a positive experience with Enence. Your support means a lot to us.
https://enence.com/contact-2
Enence Support Team
Reply from Enence
Hello Marcia,
Thank you so much for your 5-star review and for sharing that you found it easy to order. We’re glad to know the process worked smoothly for you.
If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
It does not work always
It does not work always. If you purchase this item make sure that you are going to use it within two months. I purchased it ahead of my trip and tried to use it and it did not work !! Lost my money.
19 July 2026
Unprompted review
Reply from Enence
Hello Sally,
I hope you're doing well. I'm reaching out to follow up on the concern you shared on Trustpilot, as I haven’t received a response from you yet. Your insights are important to us, and I want to ensure that we're addressing your needs effectively.
If you're still open to discussing your experience, I would be more than happy to review your case personally and work towards a resolution that suits you. When you get a chance, please reach out and include "Trustpilot - Enence" in the subject line, along with a reference to your review. This will help me quickly locate your case and provide the assistance you need.
Thank you for taking the time to share your thoughts. I genuinely appreciate the chance to support you and look forward to hearing from you soon!
Best regards,
Janna Torres
Enence Customer Care Manager
My Birthday Present To Myself Today!
Been thinking about this for months. Lost my full - blooded Portuguese wife to cancer last fall and still need to communicate in the language from time to time to time… so this will now be my translator. - FRM
PS.
This is my birthday present to myself today!
22 July 2026
Unprompted review
Reply from Enence
Hello Frank,
Thank you for sharing this with us, and we are truly sorry for your loss. It means a lot that you chose Enence to help you stay connected with the Portuguese language and the memories it holds for you.
If you ever have any questions about using your translator or need assistance, our customer service team is here to help: https://enence.com/contact-2
Warm regards,
Enence Support Team
It was easy to order
20 July 2026
Unprompted review
Reply from Enence
Hello Terry,
Thank you for sharing your feedback and for the 4-star review.
We’re glad to hear that you found it easy to place your order. If you have any suggestions on how we could improve your experience further, we would be happy to hear from you through our customer service team: https://enence.com/contact-2
Enence Support Team
Was very easy to navigate and purchase
Was very easy to navigate and purchase. Thanks
19 July 2026
Unprompted review
Reply from Enence
Hello Keith,
Thank you for your review and for sharing your experience with us. We’re glad to hear the website was easy to navigate and that your purchase went smoothly.
If you ever have any questions or need assistance with your order, our customer service team is available here: https://enence.com/contact-2
Enence Support Team
This thing is a pure piece of CRAP!
This thing is a pure piece of CRAP!
It only captures the first few words of the conversation and when you complain to the company and want a refund, they keep stalling by telling you to keep sending them videos of the problem
DO NOT BUY IT and save yourself numerous headaches and broken promises
I can confirm that this company has immediately done NOTHING to rectify their not-fit-for-use product. Despite promises about how they are so sorry and want to get to the bottom of the problem, I still have 2 worthless translators that do not translate more than several words. They obviously have the capacity to rectify the problem, so it must be they just do not want to. This addition is added 21 July 2026.
This is an additional note made Aug4, 2026. More bulloney from Enence. In their gracious actions, they are now offering 50% credit on their pieces of CRAP, instead of taking their useless product back and giving me my money back (50% because I do not want to participate in their FRAUD).
3 July 2026
Unprompted review
Reply from Enence
Hello Thomas,
I hope this message finds you well. I wanted to touch base regarding your review, as I previously reached out via Trustpilot to get a better understanding of your experience. Since I haven’t heard back from you yet, I want to assure you that I’m still here and eager to assist you with any concerns you may have.
If you’d like to discuss your experience further or require additional support, please feel free to reach out to me directly at https://enence.com/contact-2. When you do, please include "Trustpilot - Enence" in the subject line so I can quickly locate your case and provide you with the personal attention you deserve.
Your feedback is incredibly valuable to us, and I truly appreciate the opportunity to continue our conversation whenever you’re ready.
Warm regards,
Janna Torres
Enence Customer Care Manager
Low cost offer.
17 July 2026
Unprompted review
Reply from Enence
Hello Andrew,
Thank you for your positive review and for highlighting our low-cost offer.
If you have any questions, feedback, or need any assistance with your experience, please contact our customer service team here: https://enence.com/contact-2
Enence Support Team
I want to use it offline but it doesn’t…
I want to use it offline but it doesn’t work otherwise
15 July 2026
Unprompted review
Reply from Enence
Hello Richard,
We apologize for the inconvenience.
We are investigating the details of your case regarding offline use and will get back to you as soon as possible. For further assistance and to review the specifics of your device, please reach out to our customer service team here: https://enence.com/contact-2
Thank you for your patience.
Enence Support Team
In my experience
In my experience, the product is of very poor quality and does not work as advertised. The translations are inaccurate, the device is slow, and it is practically unusable for everyday use. In my opinion, the actual product does not match what was promised during the sale.
I am very disappointed with this purchase and consider it a waste of money. Based on my experience, I would not recommend this product to anyone. If you are considering buying it, I strongly recommend being very cautious so that you do not waste your money.
15 July 2026
Unprompted review
Reply from Enence
Hello Anna,
I sincerely appreciate you sharing your experience, and I’m truly sorry to hear that the product has not met your expectations. It’s disappointing when a product doesn’t perform as advertised, and I understand how frustrating it must be to deal with inaccurate translations and slow performance. Your feedback is important to us, and I want to assure you that your concerns are being taken seriously.
I wanted to follow up regarding your review, as I had previously reached out through Trustpilot to learn more about your situation. Since I haven't heard back, I’d genuinely like the opportunity to assist you further.
If you're still open to discussing your concerns, please contact me directly through https://enence.com/contact-2 so I can privately review your experience and work toward a resolution. When reaching out, please use the subject line "Trustpilot - Enence" to help me locate your case quickly.
Please also reference this Trustpilot review when contacting us, as it will enable me to assist you more effectively.
I truly value your feedback and hope to have the opportunity to make things right for you whenever you’re ready.
Warm regards,
Janna Torres
Enence Customer Care Manager
The product itself is very interesting
The product itself is very interesting. However, you lost my trust because of the following. Your advertisement is saying "The translator works offline". And when I was placing my order I saw something like this "If you want an offline option pay extra"
14 July 2026
Unprompted review
Reply from Enence
Hello Mike,
Our sincerest apologies for the confusion and frustration caused by the messaging around the offline functionality and extra payment option.
We understand how important clear and consistent information is, especially when it comes to key features like offline use, and we take your feedback very seriously. Rest assured, we are already investigating this case to better understand what happened and how our advertisements and checkout information were displayed.
If you would like us to review your specific order details, please reach out to our customer service team here: https://enence.com/contact-2
Thank you for bringing this to our attention and for giving us a chance to correct this situation.
Enence Support Team
… easy to handle!!!
13 July 2026
Unprompted review
Reply from Enence
Hello Dietmar,
Thank you so much for your 5-star review and for sharing your feedback. We’re happy to hear that you find our product easy to handle!
If you ever have any questions or need assistance, please feel free to contact our customer service team at https://enence.com/contact-2
Enence Support Team
It works great but I don't get to use…
It works great but I don't get to use it that often
12 July 2026
Unprompted review
Reply from Enence
Hello Holland,
Thank you for taking the time to share your feedback and for your 4-star review.
We’re glad to hear that it works great, though we understand it can be frustrating if you don’t get to use it as often as you’d like. If there is anything specific that’s making it difficult to use more frequently, or if you have any questions about features or settings, our customer service team will be happy to assist you: https://enence.com/contact-2
Thank you once again for your review and for choosing Enence.
Enence Support Team
Easy to order
12 July 2026
Unprompted review
Reply from Enence
Hello Anne,
Thank you for your 5-star review and for sharing that you found it easy to order – we really appreciate your feedback.
If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
I had such high hopes but was dissappointed
I had such high hopes as I purchased and prepared my translator for my trip to Japan. I must say the staff and customer service at the company were exceptionally helpful in correcting some errors I made when ordering (the purchase process kept wanting to add on and add on to the order and select an array of options).
However, upon my first attempt to use the device in Japan was very disappointing. I had my phone with the app running, very strong internet connection but the translation after I spoke was painfully slow. Although the translation was very accurate, it took as long as 30 seconds for the translation to come out. The people I was trying to ask a question of got impatient and tired of waiting to hear what I said. Then while waiting we would try to communicate by pointing and basic English. Perfect interpretation, but much too slow for conversation.
9-16-2026
I have received additional requests from Enence Customer Care stating I had not replied, however I have had several email exchanges with Enence Support. Although those contacts were professional and sympathetic, nothing has materially been done to address my expressed requests.
22 June 2026
Unprompted review
Reply from Enence
Hello,
I genuinely appreciate you sharing your experience, and I’m sorry to hear that the translator did not meet your expectations during your trip to Japan. It’s understandable to feel disappointed after having high hopes for a device that was meant to enhance your travel experience. I wanted to follow up regarding your review, as I had previously reached out through Trustpilot to learn more about your experience. Since I haven't heard back, I’d sincerely like the opportunity to assist you further.
If you're still open to discussing your concerns in detail, please contact me directly through https://enence.com/contact-2 so I can privately review your experience and work toward a resolution. When you reach out, please use the subject line "Trustpilot - Enence" to help me locate your case quickly.
Additionally, please reference this Trustpilot review when contacting us, as it will allow me to assist you more effectively.
I appreciate you taking the time to provide your feedback, and I hope to have the chance to make things right whenever you’re ready.
Best regards,
Janna Torres
Enence Customer Care Manager
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