I haven't received or tried the goods yet, but I have paid for extras not originally describe as add on costs. So it's a gamble that it works as described. I am concerned that despite the marketing,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t receive my Enence even though I was told it was delivered. I contacted customer service and they replied promptly. They told me they would ship out a new Enence and I wasn’t sure they would... See more
Company replied
This is a great device for quick and accurate translation! The speech is clear and it is very user friendly. The app was easy to locate, download and navigate. Enence works best when communication is... See more
Company replied
Too many add ons. Need to give information up front so you can tick a box if you required each add on. Disappointed that this does not occur as each new screen is asking for something else!
Company replied
Company details
Written by the company
Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Contact info
United States
- +1 (659) 224-2131
- support@enence.com
- enence.com
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please give options for offline and extended battery at time of purchase not in the "offer" pages after you have purchased
I don't really like to need to pay extra for offline capability! However most reviews say it is worth it so 🤞🤞
20 February 2026
Unprompted review
Reply from Enence
Hello Lori,
Thank you for sharing your feedback with us. We understand your concern about the extra cost for offline capability. We appreciate hearing from customers like you and will take your comments into consideration for future improvements. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for your understanding.
Enence Support Team
Good easy to understand information.
Good easy to understand information.
Easy to orddr.
20 February 2026
Unprompted review
Reply from Enence
Hello Tim,
Thank you for leaving a positive review! We are delighted that you found the information easy to understand and the ordering process straightforward. Your satisfaction is our priority, and we appreciate your kind words.
If you need any assistance in the future, feel free to reach out through our contact form at https://enence.com/contact-2
Thank you for supporting Enence!
Enence Support Team
Too many things not included in…
Too many things not included in standard package
20 February 2026
Unprompted review
Reply from Enence
Hello Paul,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the standard package not including certain items. Rest assured, we will take all the necessary steps to address your concerns.
If you would like more assistance, please reach out to our customer service team, who will be happy to help you further.
https://support.enence.com
Thank you for your understanding and giving us a chance to improve.
Enence Support Team
Easy order process
20 February 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your positive feedback! We are delighted to hear that you found the order process easy and straightforward. Your satisfaction is important to us, and we are glad that you had a smooth experience.
If you have any further questions or need assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Too many bonus offers / screens
19 February 2026
Unprompted review
Reply from Enence
Hello Cathy,
Thank you for sharing your feedback with us. We understand that the bonus offers and screens can be overwhelming, and we apologize for any inconvenience this may have caused.
If you need further assistance, please reach out to our customer service team, and they will be happy to help.
https://support.enence.com
Thank you for your understanding.
Enence Support Team
As advertised
I ordered the offline additional package whcih came included with the device
18 February 2026
Unprompted review
Reply from Enence
Hello Alan Stewart Thompson,
Thank you for your review. We are pleased to hear that you received the offline additional package with the device. If you have any questions or need further assistance regarding this, please feel free to contact our customer service team. We are here to help.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
Reply from Enence
Hello Alex,
Thank you for taking the time to leave us a 5-star review on Trustpilot. We're thrilled to hear that you found us to be friendly. Your feedback is greatly appreciated and helps us continue to provide excellent service.
If you have any other experiences or feedback you'd like to share, feel free to reach us at any time.
Best regards,
https://support.enence.com
Enence Support Team
Easy to order
18 February 2026
Unprompted review
Reply from Enence
Hello Anthony,
Thank you for your positive feedback! We're thrilled to hear that you found the ordering process easy. Your satisfaction is our priority, and we appreciate you taking the time to review your experience with us.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Easy and direct order format
Easy and direct order format. However, it appears charging cable is an extra purchase.
17 February 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your feedback regarding the order process. We apologize for any inconvenience regarding the charging cable being an extra purchase. If you have any questions or need further assistance, please contact our customer service team at https://support.enence.com.
Thank you for your understanding.
Enence Support Team
super facile à commander
17 February 2026
Unprompted review
Reply from Enence
Bonjour,
Nous vous remercions pour votre commentaire positif. Nous sommes ravis que vous trouviez notre processus de commande super facile.
Si vous avez d'autres questions ou besoin de plus d'informations, n'hésitez pas à contacter notre équipe de service client.
https://support.enence.com
Enence Support Team
Planing a whole journey is a fantastic…
Planing a whole journey is a fantastic achivement!
17 February 2025
Unprompted review
Reply from Enence
Hello Lajos,
Thank you for leaving a review. We're delighted to hear that planning your journey was a fantastic achievement! If you ever need assistance, feel free to reach out to our customer service team.
https://support.enence.com
Enence Support Team
Reply from Enence
Hello,
Thank you for your positive feedback and for taking the time to leave us a review. We are delighted to hear that you had a great experience. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at https://support.enence.com.
Thank you again for your support.
Enence Support Team
I don't know anything about this…
I don't know anything about this company but i've seen
an ad before and now I trought about buying it.
Then these alternatives to accessories are good.
16 February 2026
Unprompted review
Reply from Enence
Hello Reijo Leinonen,
Thank you for sharing your experience with us and for leaving a review. We're glad to hear that you've considered purchasing from us after seeing our ad and found our alternatives to accessories appealing. If you have any further questions or need any assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for your interest in our company.
Enence Support Team
Purchasing the Unit
Purchasing the Unit, Heaps of Upgrade Offers. Followed by Bonus Offers Right up to the End. Very little Information about What they Do.
16 February 2026
Unprompted review
Reply from Enence
Hello Tony,
Thank you for your feedback and for choosing Enence. We understand that our purchasing process includes various upgrade offers and bonus options, and we apologize if this lacked clarity regarding their benefits and functions. We appreciate your input and will work towards providing more comprehensive information in the future.
If you need further assistance or have any concerns, please feel free to contact our customer service team at https://support.enence.com.
Thank you for your understanding.
Enence Support Team
I could follow it
16 February 2026
Unprompted review
Reply from Enence
Hello Christine,
Thank you for taking the time to leave a review. We are glad to hear that you were able to follow it. If there are any specific concerns or feedback you would like to share, please feel free to contact our customer service team. We are always here to help.
https://support.enence.com
Thank you for your support.
Enence Support Team
First timee buyer
First timee buyer. No comments until purchase is received
15 February 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your review and for choosing Enence. We appreciate your interest and look forward to delivering your purchase. If you have any questions or concerns once you receive it, feel free to reach out to our customer service team.
https://support.enence.com
Thank you for your trust in Enence.
Enence Support Team
Stil waiting for the product and you…
Stil waiting for the product and you don't
look like scamers!
14 February 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your review and for sharing your experience. We apologize for the inconvenience of the delay in receiving your product. Rest assured, we are committed to investigating the details of your case and will get back to you as soon as possible.
If you have any further questions or need assistance, please contact our customer service team at https://support.enence.com
Thank you for your patience.
Enence Support Team
I am a senior and will be travelling so…
I am a senior and will be travelling so praying this will be helpful.
Plan to be happy tourist!!!!
13 February 2026
Unprompted review
Reply from Enence
Hello Linda,
Thank you for your review. We are delighted to hear that you are planning an exciting trip and hope our product will be beneficial for your travels as a happy tourist.
If you have any questions or need assistance, please feel free to reach out to our customer service team.
https://support.enence.com
Thank you for choosing Enence, and we wish you safe and enjoyable travels.
Enence Support Team
Reply from Enence
Hello Bill Petersen,
Thank you so much for your 5-star review. We are thrilled to hear that you found the ordering process easy. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.
If you have any questions or need any assistance, please don't hesitate to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence and have a great day!
Enence Support Team
The best device ever!
I am over the moon to find the perfect device for travelling. It is so great I am giving it as a gift for my adult children, who I'm sure will love it too.
I look forward to receiving the Enence very soon. Thank you.
13 February 2026
Unprompted review
Reply from Enence
Hello Jennifer,
Thank you for your wonderful review and for choosing Enence as the perfect device for traveling. We're thrilled to hear that you're so satisfied with it that you've decided to share it with your adult children. We're sure they'll love it too. We look forward to getting your order to you soon.
If you have any questions or need further assistance, feel free to reach out to our customer service team at https://support.enence.com.
Thank you once again for your kind words!
Enence Support Team
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