Enjoyed some discount compared to retail price in Japan. Easy and straightforward to finish the purchase. However, being charged customs and handling fees by FedEx afterwards was unpleasant surpri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service at END is second to none & a particular shout out to Bry who went above & beyond. I purchased a pair of trainers that were defective ( no fault of END). From the moment I contacted cu... See more
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I ordered a new pair of Birk Boston Mules. The price END were selling for was the best I could find. I opted for the premium 9.99 next day delivery with DPD. DPD were unable to deliver on the day due... See more
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Exceptional Customer Service from End. An issue with a pair of shoes I had was quickly resolved in a very professional and polite manner. In particular I must mention Grace who looked after the quer... See more
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Company details
About END.
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
- endclothing.com
4.3
Excellent
130K reviews
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SHOCKING SERVICE LUKE EAS VERY…
SHOCKING SERVICE LUKE EAS VERY UNHELPFUL THEY LIE ON THEIR SITE ABOUT DELIVERY
19 May 2026
Unprompted review
Reply from END.
Hello,
Thank you for taking the time to share this with us.
We’re sorry to see this feedback, and in particular to see Luke named directly, as this doesn’t reflect the standard we expect from our team.
We always aim to be transparent with our dispatch and delivery estimates so customers can make informed decisions before placing an order.
Our team would not provide misleading information, and any guidance given would have been based on the order details and timing at that stage.
Apologies for the issues faced on this occasion.
END.
Perfectly Packaged
I’ve been really impressed with End. The selection of curated items is excellent and my purchase was surprisingly cheaper than anywhere else I’d looked. Delivery was fast and everything arrived very well packaged. I also had to return one item and the process was completely frictionless. Overall, a genuinely great shopping experience.
5 May 2026
Reply from END.
Hello,
Thanks so much for taking the time to leave such a thoughtful review, it does mean a lot.
We’re glad the selection stood out to you and even better that you managed to grab your item at a great price.
It’s great to hear everything arrived quickly and properly packed, and that your return went through without any hassle.
Really appreciate the kind words, and we hope to see you back again soon!
All the best,
END.
Great Shopping Experience & Fast Delivery
The whole process was smooth from start to finish - easy online shopping and very speedy delivery. Everything arrived well packaged and exactly as expected. Would definitely shop with them again.
6 May 2026
Reply from END.
Hello Richard,
Thanks so much for taking the time to leave this really glad to hear everything went so smoothly for you.
It’s always nice to know things arrived quickly and exactly how you expected.
Appreciate you saying you’d shop with us again too that genuinely means a lot. Hopefully we’ll see you back with us again soon!
All the best,
END.
My order was not delivered I have no…
My order was not delivered I have no idea why and I got an email saying that it will be returned and I will be refunded
8 May 2026
Reply from END.
Hello Hebaalla,
Thank you for taking your time to share this with us.
We’re really sorry to hear about this we completely understand how disappointing and confusing it must have been to find that your order wasn’t delivered without a clear explanation.
It’s never the experience we want for our customers, especially when you’re left unsure as to why the delivery couldn’t be completed.
We appreciate that receiving a notification about the parcel being returned and refunded doesn’t make up for the inconvenience caused.
Please be assured that once an order is returned to us, a full refund is processed so you’re not left out of pocket.
That said, we recognise this doesn’t replace the original order reaching you as expected, and we’re genuinely sorry this has been your experience.
If you’re happy to get back in touch with our team, we’d really like the opportunity to look into this further for you and provide more clarity on what happened here.
Thank you for bringing this to our attention, and again, we’re very sorry for the frustration caused.
Kind regards,
END.
Reply from END.
Hello Maurice,
Thanks for the kind words really glad you had a great experience with us, it means a lot!
END.
Disappointing service – Unilateral cancellation without immediate explanation
I placed an order, only for it to be unilaterally canceled and refunded by the company due to a sudden stock discrepancy. What makes this experience particularly frustrating is the complete lack of proactive communication. Instead of explicitly stating the reason for the cancellation upfront, the initial notification left me completely in the dark. It was only after I actively reached out and questioned the cancellation that they finally disclosed the reason. Poor stock management paired with even poorer customer communication.
8 May 2026
Reply from END.
Hi Israel,
Thank you for taking the time to share your feedback - We are very sorry for the time this has taken to be explained and for being given different explanations along the way.
I have thoroughly looked into this for you and can clarify, that your order was cancelled and refunded because our couriers are currently unable to ship to Israel due to the ongoing events. This has created unexpected restrictions that affect certain destinations, and unfortunately your order was impacted. The explanation for the cancellation of your order should have been communicated to you upfront or we should have contacted you right away, for this I am incredibly sorry.
I agree that our communication needs to improve and please know that your feedback has been passed onto our team. We’re reviewing our internal processes to ensure that situations like this are handled with transparency and accuracy from the start, especially when external factors - such as couriers/shipments to certain destinations affect an order.
I hope we have covered everything on our response however, if there’s anything more you’d like us to look into or clarify, we’re here to help.
Kind regards,
END.
fast delivery
8 May 2026
Reply from END.
Hello Joe,
Thanks for your feedback we’re really glad everything arrived quickly and lived up to expectations!
END.
Be warned. Do not return your stuff.
Do not order from hear unless you are certain of your size and it’s exactly what you want.
Received my items fine. But after deciding to return some clothes from my order, items mysteriously vanished and would not be getting a refund.
Have been going back and forth with numerous support chats for over a month, gave them all the tracking information etc, and they all give the same generic responses.
I’ve had to raise a charge back through my bank so i should get my money back. But be warned, not worth the hassle.
5 April 2026
Unprompted review
Reply from END.
Hi Adam,
I hope you are well and thank you for your feedback.
We’re really sorry to read about your experience, and we appreciate you taking the time to share this.
I would like to apologise for the back and fourth on email and the time this has taken to be resolved, this is not the level of service we aim to provide here at END.
We have gone ahead and issued a full refund for this item back to your original payment method.
This may take around 3-5 working days for those funds to show into your account.
We’re sorry again that this situation has left you feeling this way, and we hope that this does not discourage you from shopping with us in the future.
Kind regards,
END.
END have an incredibly efficient sales…
END have an incredibly efficient sales team and top-notch customer service. I received my product well before the expected delivery date, and their return or exchange process is just as quick. Rest assured, they will keep you updated until you have received your goods.
8 May 2026
Reply from END.
Hello Abdul,
Thank you for such a thoughtful review it’s great to read.
We’re really pleased to hear our team made a strong impression and that everything from ordering through to delivery felt efficient and reliable.
Getting your order to you ahead of the expected date is always a bonus, so it’s great to know that worked out so well on your side.
It’s especially good to hear that the returns and exchanges process has been just as smooth we know that’s an important part of the overall experience.
And keeping you updated every step of the way is something we focus on, so it’s great to know that gave you reassurance throughout.
We appreciate you taking the time to share this, and we’d love to have you shopping with us again soon!
END.
Reply from END.
Hello Jason,
Thanks for sticking with us we really appreciate it.
It’s great to hear we’ve consistently delivered on both price and service for you.
Hearing “as always” genuinely means a lot, as it shows we’re getting it right time and time again.
Thanks again for the support looking forward to your next order with us!
END.
Reply from END.
Hello Xiaomin,
Thank you for taking the time to share this really appreciate it.
It’s great to hear everything came together for you, from finding a strong price to receiving your order quickly without any issues.
That kind of smooth, straightforward experience is exactly what we aim for.
Thanks again for the support, and hope you enjoy what you picked up!
END.
Reply from END.
Hello Dom,
Thanks for sharing this it’s brilliant to hear.
We’re really pleased the team in our Newcastle store made such a good impression on your visit.
It makes a big difference having a helpful and welcoming experience in-store, so it’s great to know that came across.
We’ll make sure your feedback gets back to the team there it’ll mean a lot to them.
Hopefully we’ll see you in store again before long!
END.
I was very happy with the swift…
I was very happy with the swift delivery and the product looks good for my daughter's birthday .
11 May 2026
Reply from END.
Hello Rhonda,
Thanks for sharing this we’re really glad everything arrived quickly for you.
It’s lovely to hear the product is just right for your daughter’s birthday as well we know how important timings like that are.
Hope she has a fantastic day and loves her gift!
END.
Own the black and wanted the khaki
Own the black and wanted the khaki. Glad I found it at a competitive price too. As usual delivery was swift, so quite pleased.
8 May 2026
Reply from END.
Hello Andrew,
Thank you for the review.
Great choice always nice when you can grab a second colour you’ve already got and love.
Really glad you managed to find the khaki at a good price as well, and that delivery was quick as expected.
Thanks for coming back to us again we really appreciate it and hope you enjoy the new pair just as much!
END.
Reply from END.
Hello Emme,
We’re sorry to see this feedback we understand how concerning this must be.
I can see that you’ve already been in contact with one of our support team, and they’re actively looking into this for you.
We’ve also asked them to ensure a resolution is provided as quickly as possible, and they’ll keep you updated directly.
We appreciate your patience while this is being reviewed.
END.
Great product (trainers) at a great…
Great product (trainers) at a great price. Good delivery.
11 May 2026
Reply from END.
Hello there,
Great to hear you were happy with your purchase!
Glad the trainers hit the mark and that you managed to pick them up at a good price too.
Nice to know delivery went smoothly as well appreciate you taking the time to share!
END.
The jacket is not what I expected at…
The jacket is not what I expected at all and the color is completely off. I am all for exchanging, but now I have to pay close to $100 to send it back to the UK. It is just simply not worth the headache and now I’m stuck with an expensive jacket that is wrong for me. I write this for anyone else considering purchasing internationally.
11 May 2026
Reply from END.
Hello Carlos,
We’re really sorry to hear this hasn’t been the experience you were hoping for.
It’s especially disappointing when something arrives and doesn’t match your expectations, particularly with colour and overall look we completely understand how frustrating that can be.
We do appreciate your openness to returning the item, and we recognise that international return costs can be a significant factor, especially from outside the UK.
While this is something set out in our returns' policy, we fully understand how it can make the process feel less worthwhile in situations like yours.
Your feedback is genuinely valuable, particularly around how the item is presented and perceived versus what’s received, and we’ll be sure to pass this on internally. Reviews like yours are important in helping other customers make informed decisions too.
We’re sorry again that this purchase hasn’t worked out as expected, but we do appreciate you taking the time to share your experience so openly.
END.
Excellent service
T-shirt cheaper than other sites, excellent product, fast delivery 5 ⭐️
8 May 2026
Reply from END.
Hello Emma,
Thank you for taking the time to share this!
Really glad you managed to grab the T-shirt at a better price than elsewhere, always a nice win!
Great to hear you’re happy with the quality as well, and that it reached you quickly without any issues.
Kind regards,
END.
never received it
8 May 2026
Reply from END.
Hi Kayden,
Thank you for your review.
We are very sorry to hear you have not received your order.
We have sent you an email if you could please respond to this at your earliest convenience, one of our agents will look into this for you.
Kind regards,
END.
Ordered online from END
Ordered online from END. Clothing and the delivery was surprisingly fast. Everything arrived well packaged and exactly as described. The whole process was smooth and easy, and they’ve got a great range of brands and pieces. Definitely keen to order again.
8 May 2026
Reply from END.
Hello Jirachaiphat,
Thank you for such a great review it’s brilliant to read.
We’re really glad the delivery caught you by surprise in a good way, and that everything turned up exactly as you were hoping.
We know how important it is that items arrive in perfect condition, so it’s great to hear the packaging and presentation lived up to expectations.
It’s also nice to hear the overall experience felt straightforward and hassle-free from start to finish, & we’re really pleased the range we offer stood out to you too we’re always working to keep things fresh and interesting.
Appreciate you taking the time to share this, and we’ll be here when you’re ready for your next order!
END.
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