Empire Auto Protect Reviews 3,096

Okay then, I will wait for the outcome of your internal investigation. I want to know if you are sincere or this is part of your modos...... I am about to finish paying my contract with Empire and suddenly the salesman Eric Nies canceled my contract and entered me with a new one without my confirmation. This is disgusting because my old contract has a 4 years duration with 2 years payment period and 2 years free and now I am starting all over again. This very unprofessional. I am now canceling my new contract and i am awaiting for the refund. This is like a scam. Eric Nies is not a good person to deal with. I tried to talk and email him without reply. I am awaiting for the management action on this.

Friendly & knowledgeable interaction with the staff. Great pricing. Huge relief to know we’re covered by reliability.

Marcus did a great job explaining everything. That good experience made me tell more people about the service

You misled who you were
You lied about when the coveragestarted you lied about it being a contract
Said nothing about a three-year contract contracting and $2900 you said nothing about $195 down payment
Trying to get someone on the phone is like pulling teeth. I spent all day yesterday calling around, trying to get somebody.
I finally got a hold of a company called GF something services who walked me through how to cancel it online yesterday disputed the charge with my bank
Called the number attached to my bank account that says empire spoke to him yesterday told him I was disputing the charges for fraud
He told me the transcript that he was reading said something different than what I was saying him. He’s a liar because what I said was true. I would like to hear the voice message on the recalls that you record, but it certainly not what he was reading.
So the policies was canceled after nine days
And then I wake up to a new charge from you this morning

I will be notifying the Better Business Bureau
And possibly even a news
And don’t think you’re gonna get somebody on the phone

I have contacted empire 4 times to get the information on my policy and each time the customer service representative says it is on the way via email or by us postal but after a 6 weeks I still don’t have any information on my coverage
I am going to cancel unless I see my policy and I do expect a refund as I don’t even know if I’m covered but my credit card is getting billed

I didn’t order Nothing from this company there must be a misunderstanding please refund my money. Thanks

Max did a good job of explaining my options, was very helpful

I was comparing prices among Empire and other companies, boom found one better and decided to get with them, turned around and called Empire back. They would not let me cancel my membership, at that point I was maybe 5 days in, instead received some of the most craziest reasons why I couldn't cancel. Called back again, the next time was told they were out to lunch, um why you couldn't just let the machine or AI inform me if that were the case, by the way this was after 2:00 in the afternoon. Finally decided to talk to my bank about the company and let them do what they do.... highly disappointed in Empire. That's not the way to start out as a new company it makes you sound and your actions look desperate guys.

You all was well aware of the policy cancel and still took money from my account, lied about a refund that never received, tried to make me renew , said they waived the deposit, and still refused to give my refund, so I canceled the new policy because they refused my refund. And lied about my refund and said they won’t be refunding me at all .

The customer service rep was friendly and professional. Handled my questions quickly.

Fast service

Never received any policy information by mail

Very bad very bad

I was told id receive confirmation email as well as documents for plan and i never got a thing except for various surveys about my experience

The communication could be better, the customer service staff was incredibly rude with me on the phone.

The sales person was kind, polite and knowledgeable. He explained clearly what I was getting, and gave me time to verify things online step by step. I feel the coverage we got was reasonably priced, and overall a great value for all the protection provided.

Liar,Liar, Liar

I canceled the policy within the month of receiving the policy. Spoke with a rep more than once to avoid drafting my account. I did not have funds in the account because I did not trust the repository ability to properly cancel the policy. Therefore no payment was made in April. I received a text asking for my permission to reprocess the payment again I stated the policy should be canceled. I wake up this morning and there is a draft of a payment. I am not happy.

I already have an account and have for 2 1/2 years, I haven't cancel it 🙃 you have my account mixed up with my Son Daniel Fox.