Anthracite dark primer and Anthracite smooth render and white primer and white smooth render paint My decorator followed the preparation guidelines and painting instructions. He loves the paint espe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering and delivery was first class. I am tucked away in rural Devon and yet with both orders the paint arrived within 2 days. The paint is surprisingly thick and requires vigorous mixing. I... See more
Company replied
Order arrived next day and was well packaged to avoid any damage. I have started to apply the Textured Basecoat and so far so good. I will need to place a follow-up order to complete the whole house p... See more
Company replied
Love this paint. Brilliant white and although expensive and thick going on at first, it does go a long way as excellent coverage. Don't know yet about its other properties as it has been so dry. Defi... See more
Company replied
Company details
About Emperor Paint
Written by the company
We reign when it pours
Written by the company
- The exterior decorating specialists
- At Emperor Paint we develop the most advanced exterior masonry paints and treatments that keep your home warm and dry. This is all thanks to our cutting-edge super hydrophobic technology that causes water to simply roll off your walls. Our masonry products have been independently tested & certified by a UKAS accredited, world-leading laboratory to withstand harsh weather conditions for 25 years. We offer free delivery on all orders, with next working day delivery on all orders of paint. We also have a dedicated technical team who are on hand to help guide you through your project, ensuring you can get beautiful results that stand the test of time.
We offer a Lifetime Guarantee
Lifetime Guarantee
In an independent 25 year accelerated weathering test, Emperor masonry products were found to have no change in performance or appearance, even in the harshest of weathering conditions. We are so confident it will exceed this 25 year proven performance that we offer a lifetime guarantee.
Contact info
Unit 1, Syke Side Drive, Altham Industrial Estate, BB5 5YE, Accrington, United Kingdom
- 01617637009
- info@emperorpaint.co.uk
- emperorpaint.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality paint & fast delivery!
22 July 2026
Reply from Emperor Paint
Hello Jackie,
Thank you for taking the time to leave us a review,
We're delighted to hear that you're pleased with the quality of our paint and our fast delivery service. Your feedback is greatly appreciated,
Best wishes
Poor resistance to bird pooh !
Bought white paint for capping stones on a wall near the road for my house where the old paint kept peeling off due to trapped moisture. stripped old paint and used emperor. too soon to see if it lasts longer than the old paint.
However any bird pooh on the paint leaves nearly a hole in the paint down to the wall. it totally dissolves the paint. Disappointed that it has so little resistance compared to the paint that was on the wall. Yes bird pooh is bad for paint but for this emperor paint it attacks it.
So dont recommend it on flat wall surfaces. Maybe only good for vertical walls. This should be pointed out on the web site.
29 July 2026
Unprompted review
Reply from Emperor Paint
Hello Peter,
Thank you for taking the time to leave us a review.
We're sorry to hear that your experience hasn't met your expectations.
Emperor Masonry Paint is designed and tested for use on vertical masonry surfaces, where its breathable, water-repellent properties provide the best long-term performance. Horizontal surfaces, such as wall capping stones, are exposed to prolonged standing water and harsher weathering, so they are not an application we recommend for this product.
We're sorry to hear about the issue you've experienced with bird droppings. We'd like the opportunity to understand this in more detail, so please get in touch with our customer service team with some photos of the affected area. We'll be happy to investigate and offer any advice we can.
We appreciate your feedback and thank you for giving Emperor a try.
Best wishes
So far so good
Order arrived next day and was well packaged to avoid any damage. I have started to apply the Textured Basecoat and so far so good. I will need to place a follow-up order to complete the whole house project which is 100% rendered and I am confident I made the right choice of products having first ordered samples to test and confirm best paint colour.
22 July 2026
Reply from Emperor Paint
Hello Tony,
Thank you for taking the time to leave us a review.
We're delighted to hear that your order arrived promptly and was well packaged, and that you're happy with the Textured Basecoat so far.
It's great to know that ordering sample colours helped you choose the right finish with confidence before starting your project. We really appreciate you choosing our products for your home, and we look forward to supplying the rest of your order as you complete your rendering project.
Thank you again for your support, and we wish you every success with the remainder of your project!
Best wishes
Very quick service when more paint was…
Very quick service when more paint was requested great quality paint
20 July 2026
Reply from Emperor Paint
Hello Lin,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with both the quality of our paint and the quick turnaround when you needed additional supplies. We really appreciate your feedback and look forward to assisting you again in the future.
Best wishes
Paint was good rollers were awful…
Paint was good rollers were awful fluffy’s kept coming off the rollers waisted paint and time very annoying.
21 July 2026
Reply from Emperor Paint
Hello Roy,
Thank you for taking the time to leave us a review.
We're pleased to hear you were happy with the paint, but we're very sorry to learn that the rollers didn't meet your expectations and caused frustration during your project.
This certainly isn't the experience we want our customers to have. We'd appreciate the opportunity to look into this for you, so please get in touch with our customer service team with your order details. We'll be happy to investigate and do our best to help.
Thank you again for your feedback – it helps us continue to improve our products and service.
Best wishes
Really happy with the quality of the…
Really happy with the quality of the masonry paint. Easy to apply and gives a great finish. My only suggestion would be to sell the ancillary products in smaller quantities as I am left, as a DIYer, with large amounts of anti fungal and primer which will go to waste.
19 July 2026
Reply from Emperor Paint
Hello Peter,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're so happy with the quality of the masonry paint and that you found it easy to apply with a fantastic finish.
We also really appreciate your feedback about the ancillary products. We understand that for DIY projects, larger quantities can sometimes leave you with more product than you need. Your suggestion is valuable, and we'll be sure to pass it on to our product team for consideration.
Thank you again for choosing Emperor, and we hope you continue to enjoy the results of your project!
Best wishes
Great paint
16 July 2026
Reply from Emperor Paint
Hello Mr Bond,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you’re pleased with the paint. We really appreciate you taking the time to share your feedback and for choosing Emperor Paint!
Best wishes
Excellent service
Excellent service. Ordered materials one day and they were all delivered the next. Very impressive.
21 July 2026
Reply from Emperor Paint
Hello Allyson,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you were impressed with our service and that your materials arrived the very next day. We really appreciate your kind words and are pleased we could provide such a quick and efficient delivery service. Thank you for choosing Emperor Paint!
Best wishes
Reply from Emperor Paint
Hello,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you’re impressed with the quality and coverage of our paint, and that it has delivered exactly what you were hoping for. We really appreciate your kind words and your support!
Best wishes
Reply from Emperor Paint
Hello Arron,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you think so highly of both our products and our company. We really appreciate your kind words and support, thank you for choosing Emperor Paint!
Best wishes
Good prompt delivery helpful with…
Good prompt delivery helpful with sample paints and colour choice. Very pleased with coverage of tendered walls
21 July 2026
Reply from Emperor Paint
Hello Colin,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our sample paints and colour advice helpful, and that your order arrived promptly. It's great to know you're so pleased with the coverage on your rendered walls. We really appreciate your feedback and hope you continue to enjoy the finished result for many years to come!
Best wishes
Anthracite dark primer and Anthracite…
Anthracite dark primer and Anthracite smooth render and white primer and white smooth render paint
My decorator followed the preparation guidelines and painting instructions. He loves the paint especially how it glides on smoothly without dragging. Expensive but quality paint. Its self cleaning, worth every penny and has an excellent 25 year guarantee. Customer service very helpful and advised best product for my needs prior to purchase online. Delivered in 2 days. Highly recommended.
8 July 2026
Reply from Emperor Paint
Hello Caroline,
Thank you for taking the time to leave us a review.
We're delighted to hear that both you and your decorator were so pleased with the Anthracite and White Smooth Masonry Paint, as well as the primers. It's great to know the paint applied so smoothly and delivered the quality finish you were looking for.
We're also pleased that our customer service team was able to help you choose the right products for your project and that your order arrived quickly. Your recommendation means a great deal to us, and we're thrilled you feel the paint is worth the investment. We hope you continue to enjoy the beautiful finish and long-lasting protection for many years to come!
Best wishes
The maisonary paint is thick and goes…
The maisonary paint is thick and goes on good coverage.bit exspensive.but great results.ready for winter weather.delivery good great service allround.thankyou
21 July 2026
Reply from Emperor Paint
Hello Diane,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you were impressed with the coverage and results of our masonry paint, and that you found the delivery service to be great too.
We really appreciate your feedback and are pleased to hear that your property is now ready for the winter weather. Thank you for choosing Emperor Paint and for your kind words about our service!
Best wishes
Great paint
Great paint, easy to order and brilliant reliable and friendly delivery with DPD.
20 July 2026
Reply from Emperor Paint
Hello
Thank you for taking the time to leave us a review,
We’re delighted to hear that you’re pleased with the quality of our paint and found the ordering process easy and straightforward. It’s also great to hear that you received such a reliable and friendly delivery service from DPD.
We really appreciate your kind words and your support!
Best wishes
A Class of its own
I’d like to think that over many years I’ve become somewhat of an expert DIYer! Recently moving into a timber clad 17th cottage with later rendered extensions I needed the best white paint I could buy to give the majority of the exterior a facelift. Emperor paint isn’t cheap, but like all things, you get what you pay for. On opening the tub you can immediately tell that this paint is in a class of its own. Its viscosity, texture and application were incredible. I’m just about to order black for a smaller part of the cottage. The self cleaning and 25 year guarantee was of great interest to me, as I don’t want to be repeating this job anytime soon. Time will tell how it actually performs, but I have every confidence in it. Pay an extra few £ and treat your project to the best paint on the market.
20 July 2026
Reply from Emperor Paint
Hello Chris,
Thank you for taking the time to leave us a review,
It’s wonderful to hear that, as an experienced DIYer, you were so impressed with the quality and application of Emperor Masonry Paint.
We’re delighted that you found the paint a pleasure to work with and that our self-cleaning properties and 25-year guarantee gave you the confidence to choose Emperor for your cottage. It sounds like you’ve done a fantastic job giving the property a fresh new look, and we’re thrilled that you’ve already decided to order the black for another part of the cottage!
Thank you again for your kind words, your recommendation, and for choosing Emperor Paint. We really appreciate your support and hope you continue to enjoy the results for many years to come!
Best wishes
All very good
19 July 2026
Reply from Emperor Paint
Hello Mark,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you were happy with everything. We really appreciate your support and taking the time to share your feedback!
Best wishes
Great finish and coverage. Excellent delivery.
The paint seems to be very good. I prepared the surface (previously painted render) as directed on the Emperor website and applied the first coat at 10% dilution as suggested. I then applied the second coat undiluted. Coverage was excellent and it was easy to apply. The two coats have resulted in a very uniform finish. Some areas of the previous render had a fair amount of staining which have been completely covered. Obviously, I can't comment on durability at this early stage but I am hopeful that it will live up to it's claims.
Delivery was excellent. I ordered 20 litres of paint and 10 litres of cleaner on Friday afternoon and it was delivered on Saturday morning (without any express shipping charge).
17 July 2026
Reply from Emperor Paint
Hello Lee,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you found the paint easy to apply and were impressed with the coverage and uniform finish, particularly on the areas of previously stained render.
It’s great to hear that you followed our recommended preparation and application guidance and achieved such a good result with the two coats. We completely understand that durability is something that can only truly be judged over time, but we’re confident that the paint will continue to perform well for many years to come.
We’re also pleased to hear that your order arrived so quickly and that you were happy with the delivery service. Thank you again for choosing Emperor Paint and for sharing your experience with others. We really appreciate your support!
Best wishes
Reply from Emperor Paint
Hello John,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you found our website simple and easy to use, and that the information provided was helpful. We really appreciate you taking the time to leave us a review!
Best wishes
Reply from Emperor Paint
Hello Carole,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you were impressed with the coverage and quality of our paint. Thank you for your recommendation and for choosing Emperor Paint!
Best wishes
order a sample pot to test coverage of…
order a sample pot to test coverage of old patches up render ...really good product will be ordering to complete the job
19 July 2026
Reply from Emperor Paint
Hello Barry,
Thank you for taking the time to leave us a review,
We’re delighted to hear that you were impressed with the product and that it provided great coverage over the old patches in the render. It’s fantastic to hear that you’ll be choosing Emperor Paint to complete the rest of your project.
We really appreciate your support and look forward to helping you with your next order!
Best wishes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.